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Toyota of Brookfield

Brookfield, WI

4.9
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,802 reviews

April 19, 2025

The sales person, Kevin Rhiele, was very knowledgeable and spent alot of time with me going over the car features. More

by Amanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Rhiele
Apr 21, 2025 -

Toyota of Brookfield responded

Hi Amanda, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 19, 2025

My niece wanted a Corolla Cross and drove from IL, Toyota of Brookfield team went above and beyond in making it happen. What a great experience from Mark, Tim, Dave and finance manager. Transparent, customer More

by Bella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Buti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Krochmal
Apr 22, 2025 -

Toyota of Brookfield responded

Hello Bella, we're happy you found our staff Mark, Tim, and Dave to be so supportive during your experience here at Toyota of Brookfield. We are always more than happy to assist you if anything else comes up. Take care!

April 17, 2025

Excellent Service! They were very helpful and easy to work with. They know their stuff. More

by AKim
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Zach Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2025 -

Toyota of Brookfield responded

Thanks for sharing your recent service experience with us! We hope you continue to choose Toyota of Brookfield as your first choice for all your vehicle needs.

April 15, 2025

I am really pleased with my new Camry, the ceramic coating is beautiful. Haven’t learned everything about it yet, but I am carrying them owners manual with me all the time. More

by Sewald38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zak Yanasak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Toyota of Brookfield responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

April 15, 2025

Bri at Toyota of Brookfield is amazing to work with. She is kind, helpful, and knows what she is doing. She makes everything super easy. Highly recommend her!! More

by Lanextstep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRI BRAUN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Toyota of Brookfield responded

Hello, we're happy you found our staff Bri to be so supportive during your experience here at Toyota of Brookfield. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 09, 2025

Nick is very helpful with questions we had on our new vehicle. He is very easy to work with. More

by jefflambert
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Apr 11, 2025 -

Toyota of Brookfield responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 07, 2025

Awesome place to buy a car! The deal was smooth and Brittany was amazing to work with! More

by Jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany
Apr 10, 2025 -

Toyota of Brookfield responded

We're glad to hear our Staff took such great care of you, Jen! We hope we can continue to be of service to you down the road!

April 07, 2025

I received excellent Customer Service from Coley Kuntz Sr. Advisor. Coley was professional, courteous, and provided excellent feedback during the repair procedd More

by jleuenberger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coley Kuntz
Apr 10, 2025 -

Toyota of Brookfield responded

We're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!

April 07, 2025

Took car to service center for new tires and a few other things and they did a great job More

by lrakbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Apr 11, 2025 -

Toyota of Brookfield responded

Hi, thank you for your support! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 06, 2025

The staff I encountered was very friendly and helpful. I was able to get the job done without any issues. I did enjoy the snacks and coffee available in waiting area. Thank you More

by mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Toyota of Brookfield responded

We're glad to hear our staff took such great care of you, Mary! We hope we can continue to be of service to you down the road!

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