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Toyota of Brookfield
Brookfield, WI
2,787 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,787 reviews
March 31, 2025
Coley made my experience an extremely pleasant one. Not only did she keep me updated on the status of my vehicle, but she contacted me after I left with additional information that I requested. She was Not only did she keep me updated on the status of my vehicle, but she contacted me after I left with additional information that I requested. She was very polite and personable. A model Tech Support person in the truest sense. Also, the price was exactly what I was quoted and the vehicle was completed even faster than anticipated. GREAT work Coley! More
by Jyench
Employees Worked With
Coley Kintz
March 25, 2025
Another great experience at Brookfield Toyota! Daniel Erickson consistency provides a high level of professionalism and integrity as my service advisor, My vehicle maintenance was performed flaw Daniel Erickson consistency provides a high level of professionalism and integrity as my service advisor, My vehicle maintenance was performed flawlessly by the experienced technicians in short order. I sense that the dealership has a great corporate culture. More
by walrahu
March 23, 2025
Had an awesome visit at Toyota of Brookfield. Had service done on our 2011 RAV4, and a special thanks to our service adviser Coley. Thru out my visit she kept me advised the status of my RAV4. Ve Had service done on our 2011 RAV4, and a special thanks to our service adviser Coley. Thru out my visit she kept me advised the status of my RAV4. Very nice and greats you with a smile. Highly recommend her for your service adviser. More
by toolmanharley
Employees Worked With
Coley Kuntz
March 23, 2025
Super helpful and a great experience! We didn’t feel pressured, and drove away with a perfect car! We didn’t feel pressured, and drove away with a perfect car! More
by Tiff
Employees Worked With
March 21, 2025
Daniel Erickson once again was great to work with! He kept me apprised of my service and reached out to me the next day to assure my satisfaction. He kept me apprised of my service and reached out to me the next day to assure my satisfaction. More
by Jtburton62682
Employees Worked With
March 17, 2025
My service experience was great. Daniel Erickson my service advisor immediately texted me after check in, and forwarded me the inspection report minutes later. The promised duration Daniel Erickson my service advisor immediately texted me after check in, and forwarded me the inspection report minutes later. The promised duration of the service was 60-90 minutes, and it was completed in 45 minutes! Daniel also made an appointment for some stains to be removed from my seats as well. Fantastic experience that will keep me coming back again! More
by Jtburton62682
Employees Worked With
