Toyota of Brookfield

Impressed with the. Dealership in relation to initial service appointment on new vehicle. Bri was the service representative. Very good, very helpful. Dealership in relation to initial service appointment on new vehicle. Bri was the service representative. Very good, very helpful. More

Rob at Toyota of Brookfield helped me out with a problem that their mechanic had done. However, I’ll never buy another from this dealership. that their mechanic had done. However, I’ll never buy another from this dealership. More

Excellent service by Daniel Erickson, timely and high quality work performed by service techs, thank you! quality work performed by service techs, thank you! More

I had a fantastic experience working with my service advisor, Spencer! They were friendly, efficient, and went above and beyond to ensure my vehicle was taken care of. Not only did they clearly explain advisor, Spencer! They were friendly, efficient, and went above and beyond to ensure my vehicle was taken care of. Not only did they clearly explain the repairs needed, but they also provided me with honest recommendations and kept me updated throughout the process. The entire experience was smooth and stress-free, and I felt confident that my car was in good hands. I highly recommend their services and will certainly be back for any future maintenance needs! More

great work will definitely be back if needed. Great customer service, i would recommend friends Great customer service, i would recommend friends More

We've been car shopping for a few weeks for a vehicle to replace my fiancé CRV that now has 430k miles (and is still going). He uses his vehicle for work and travels alot, so our focus was a hybrid RAV4 fo replace my fiancé CRV that now has 430k miles (and is still going). He uses his vehicle for work and travels alot, so our focus was a hybrid RAV4 for its size, fuel mileage and cargo capacity. With a cash budget of around 30k and a goal of spending less than that, we visited a few dealers and had some vehicles in our sites, and had one bad experience with a dealership in Janesville whose web price was bait for add-ons that totaled 4k more than that price, which they "discounted" $500 via a phone call after we left. We obviously passed on their offer. I'd like to add that that sale dealership also confirmed the web price being the correct one on a prior visit, before we returned to test drive the vehicle. While we were originally enroute to Aurora, IL to look at another RAV4, I suggested to my fiancé that we check out a 2019 RAV4 at Toyota of Brookfield. It had higher mileage but no record of accidents on the Carfax, and it was a one owner. Needless the say this car looked to be well cared for. It did have a small dent in the hood, but for the price it's something we can have repaired reasonably, and still consider it a good deal. We arrived at around 3:15p and worked with Kevin Rhiel. Although we kept him several hours past closing, he never uttered a complaint and seemed good with bringing home dinner to the family via carry-out. Since we were paying cash, we had to go through extra steps in bank, funds and credit verification, as well as adding the vehicle to our insurance upon purchase, which then the Geico app decided we had too many vehicles already and required a chat session with an agent. Every bit of this extended our time at the dealership, and we left with a pretty red balloon tied to the mirror of a pearlescent white RAV4 with grandpa-ready chrome accents. While they had made some "enhancements" to the vehicle like Janesville Kia did (whoops, I just outed a dealership I'll never return to), they said they were not mandatory. They also offered a great discount on an extended Toyota warranty. If I had anything to complain about, they missed during their inspection the one fog light that was out. If they were still open we would of turned around to have it fixed, but considered it an oversite as we should of tested everything. LED upgrade in the future? :-) On the way home we discovered an incredible smokehouse in Mukwonago called David Alan Alan's Smokehouse. A great treat after several hours at a dealership. I only hope Kevin's late dinner was as delicious. Also, per reviews of their service department, I will definitely consider the drive for service when needed on my own RAV4 Prime zoom-zoom. More

Went to this dealership for the first time for routine service. It was a great experience and left feeling like the Spencer was honest and straight up with me. Trust me, as a woman that has not always bee service. It was a great experience and left feeling like the Spencer was honest and straight up with me. Trust me, as a woman that has not always been the case. I will definitely be back. More

I've had the pleasure of doing business with Mark Krochmal for many years, and I can confidently say he is outstanding to work with. His professionalism and expertise are truly remarkable. Making Krochmal for many years, and I can confidently say he is outstanding to work with. His professionalism and expertise are truly remarkable. Making the trip from Chicago just to go see Mark speaks volumes about his impact. Thank you Mark!!!! More