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Toyota of Bristol
Bristol, TN
390 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 390 reviews
September 11, 2017
Dealership was a pleasure to work with. Our salesman, Josh Buchanan, went above and beyond. He is the reason we bought from Toyota Bristol. Special thanks to Makinsey Horne for her hard wo Our salesman, Josh Buchanan, went above and beyond. He is the reason we bought from Toyota Bristol. Special thanks to Makinsey Horne for her hard work locating our new Highlander. We love it. Thanks also to Steven and Kenny. We will definitely send more customers your way. More
by KarenH
Employees Worked With
Josh Buchanan, Kenny ?, Makinsey Horne, Steven Mortensen
August 27, 2017
Well worth the trip We drove an hour and a half to Toyota of Bristol in hopes that we could finally find the right car for our sixteen year-old son. Success!! The trip We drove an hour and a half to Toyota of Bristol in hopes that we could finally find the right car for our sixteen year-old son. Success!! The trip was well worth it. Blake Bostic made sure this vehicle met our very specific requirements before we made the trip to Bristol. He had the Corolla pulled around and ready for us when we got there. Blake was courteous and helpful as we fully inspected the vehicle and he walked us through figuring out what all of the levers and switches did. I never felt as though Blake was trying to make a sale. Instead, he provided us with the information necessary to be comfortable with the purchase we ultimately made. Negotiations on price were fantastic. We worked with Blake Bostic and Teddy McQueen on paperwork. The paperwork was quick and painless. Teddy McQueen answered each question completely and I never felt rushed to sign anything without having all of the facts. Our experience with Toyota of Bristol far exceeded our expectations. More
by Wilson
Employees Worked With
Teddy McQueen, Blake Bostic
August 22, 2017
That Rav4 sold itself! We were going to test drive a Suburu, a Honda, a Jeep and a Toyota and we had a certain amount of money to spend. My best friend and also my sister a We were going to test drive a Suburu, a Honda, a Jeep and a Toyota and we had a certain amount of money to spend. My best friend and also my sister all have Rav's and they love them. Well, Josh took us for a test drive and I we were hooked! Good power, handling, good leg room in the back and much more. I had researched the on-line reviews as well. There was no pressure to buy and they even filled the car with gas and washed it! We met the general manager and he was so very nice to us. We showed up there in a 20 year old beaten up Ford truck so you know we really needed a good car. Don't go anywhere else without checking with Toyota of Bristol first. As a side note- We go to the New Grace Church behind the dealership. There are GOOD people at church and also at that dealership! Johnny C. and Barbara L. Barker More
by Autoharp Mama
Employees Worked With
Josh, Kenny, Steve and Bobby
August 20, 2017
GREAT Dealership! Bradley Wilmouth Teddy McQueen Glenda Plaster and Amber Epperson Great people to deal with .2 Hour drive still worth it wil be back. Have not try the Bradley Wilmouth Teddy McQueen Glenda Plaster and Amber Epperson Great people to deal with .2 Hour drive still worth it wil be back. Have not try the service! More
by Cargirldiane63
Employees Worked With
Bradley Wilmouth, Teddy McQueen, Amber Epperson, Glenda Plaster
August 15, 2017
Friendly car buying experience I went to the Toyota dealership to get a 2017 Scion Ia. The sales representative that helped me was very kind, and informative about the car. After I went to the Toyota dealership to get a 2017 Scion Ia. The sales representative that helped me was very kind, and informative about the car. After a day of just looking the dealer ship made sure to call and see how everything went and call about coming back to start paper work to purchase the car. There were multiple people helping through the purchasing process and even though we were there very late in the day they stayed positive. More
by apatterson96
Employees Worked With
Justin Turner, Amber Epperson, Doug Jackson, Corey Ross, Steven Mortensen
August 05, 2017
1st time car buyer Great people that helped to find me the car I was looking for! I would highly recommend Toyota of Bristol to anybody looking to buy a new vehicle. Great people that helped to find me the car I was looking for! I would highly recommend Toyota of Bristol to anybody looking to buy a new vehicle. More
by StevensRav4
Employees Worked With
Amber Epperson, Doug Jackson, Steven Mortensen
August 04, 2017
Good buying experience. Gave me the best price the first time. Didn't have to haggle. No time for that. All I want when I go to buy a vehicle is respect, the truth, the chea Gave me the best price the first time. Didn't have to haggle. No time for that. All I want when I go to buy a vehicle is respect, the truth, the cheapest price the FIRST time I'm there, and good service. I'm not there to make new friends...I'm there to buy a vehicle and get done as quickly as possible. Thanks for being that type of dealership. J.C. Hobbs More
by J.C. Hobbs
Employees Worked With
Teddy McQueen, Amber Epperson, Blake Bostic, Steven Mortensen
July 28, 2017
Service Department I took my 2002 Highlander in to be detailed. The detail department performed a miracle on it. I am very pleased with the result. It looks almost new a I took my 2002 Highlander in to be detailed. The detail department performed a miracle on it. I am very pleased with the result. It looks almost new again! I have also been happy with all my service appointments. Will definitely continue to be a repeat customer. More
by CatherineH
Employees Worked With
Corey Ross
July 27, 2017
Purchase Doug and Corey were courteous and helpful the staff in demonstrating all the features of my new 2017 Tundra were fantastic, nice job team! Robert L Doug and Corey were courteous and helpful the staff in demonstrating all the features of my new 2017 Tundra were fantastic, nice job team! Robert Lambert USA (Ret) More
by vikingsrule
Employees Worked With
Amber Epperson
July 26, 2017
Secondary Air Injection System - Can't Repair In a letter to the dealer two weeks ago (copied below), I outlined a series of problems with a Tundra with air injection (emissions) system failure. I In a letter to the dealer two weeks ago (copied below), I outlined a series of problems with a Tundra with air injection (emissions) system failure. It failed in March 2016 - repaired by ToBristol, then failed in April 2017. Most of the history can be found in the letter. However, I had it repaired locally. Here are some updated problems that surfaced: 1.) The local mechanic found that the Toyota mechanic had taken a hacksaw to shorten the inlet air snorkel (part 17621-0F010) as a "fix" to the repair in 2016. Nowhere in Toyota's TSB or shop manuals does it indicate this was a recommended repair technique. 2) Toyota of Bristol wanted to charge approximately $1,600 to repeat the repairs from a year earlier. I had the truck repaired for less than $400 with 3 Toyota OEM parts (including the one that Toyota of Bristol failed to install in 2016) and labor. Read below for more details. (Note: no response from the dealership in two weeks since this letter and e-mail went out.) July 12, 2017 Teddy McQueen, Sales Manager Toyota of Bristol 3045 West State Street Bristol, TN 37620 Re: Parts Failure and Repair Failure on Secondary Air Injection System, 2007 Tundra 5TBBT54117S453284 Dear Mr. McQueen: You recently sent an automatically generated e-mail seeking customer feedback on repairs made to my 2007 Toyota Tundra. Out of the 1-5 star scale, Toyota of Bristol would rate a POOR (1). I came into Toyota of Bristol in March 2016 with a 2007 Tundra with the 2UZ-FE 4.7 L engine and a vehicle mileage of 193,045. This vehicle had a failure of the Secondary Air Injection System, exhibited by MIL with Diagnostic Trouble Codes of P2440, P0456, and C1201. Toyota of Bristol replaced two valve assemblies (banks 1 and 2) and one air injection pump assembly. I was charged $2,002.84. Just over a year and less than 5,000 miles later, the same MIL and DTCs for a stuck open Bank 1 Air Switching Valve occurred. I returned my vehicle on May 1, 2017 to your shop for further diagnosis and replacement of parts at Toyota’s expense for the premature failure of the parts. I had to retrieve the vehicle on May 4. All that was performed was the vehicle was driven around multiple times to see if the MIL / DTCs would go away on their own. The codes still haven’t gone away on their own. If you are truly seeking to improve your operations, here are some points to consider: • I conducted some research on this issue and found four technical service bulletins that Toyota has issued addressing this matter: TSB-0160-11 (which superseded TSB-0329-08 and TSB-0350-09) and TSB-0230-12. In giving copies of TSB-0160-11 to two different service advisors, they appeared unaware that Toyota issued any TSBs on this problem. • The repairs done in 2016 were not done in full accordance with TSB-0160-11, as that a special Air Inlet Cover Kit (part 04001-7310F) was never installed as required in the TSB. This may be a contributing factor to the subsequent failure of the air injection system. • Toyota of Bristol’s service advisor wanted to replace all the air injection parts again in May 2017 at my cost. I had requested that Toyota of Bristol contact Toyota to compensate the dealership for the parts and labor for the premature parts failure. For two months, I would periodically check back. I would get the response that Toyota of Bristol was still checking into this and hadn’t gotten a response back from Toyota. On June 27, 2017 I received a call back indicating that I would need to deal with Toyota customer service directly. • On June 2, 2017, I sent Toyota Customer Experience center a letter outlining the situation and requesting authorization to pay Toyota of Bristol for parts and labor to replace the Air Injection System. Waiting for Toyota of Bristol to make contact didn’t seem to be an effective strategy after a month of no response. • In conversations with Toyota Customer Experience center, I found out that Toyota had a Customer Support Program called ZTQ, 2007-2010 Toyota Tundra and Sequoia Air Pump Warranty Extension. Toyota of Bristol should have received a memo detailing CSP-ZTQ in October 2011. A warranty policy bulletin (POL11-05) was issued to dealers. No mention was made by Toyota of Bristol to me of this warranty extension was made in March 2016 or May 2017. Unfortunately, this Customer Support Program ended May 7, 2017. • Per the documentation in the CSP-ZTQ, the labor repairs should have only taken four (4) hours. Toyota of Bristol charged me for seven (7) hours labor to replace the air injection system parts. To conclude, it appears to me that a customer has to 1. find out exactly what is wrong with a vehicle, 2. find out if there are specific technical service bulletins issued and understand what repairs are needed, 3. check to see that all the repairs were actually done, 4. research to find out if there are any Toyota customer support programs available or recalls required before showing up at Toyota of Bristol, and 5. not necessarily rely on the knowledge and abilities of the service and support staff to perform the research, diagnosis and repairs without prompting or checking behind them. Sincerely, More
by tvj
Employees Worked With
Christopher Guy, Teddy McQueen, Daniel "DK" Jones
