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Toyota of Bristol
Bristol, TN
393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 393 reviews
August 16, 2015
Good (Bill Neese) and the Bad (Mark Turner) Yes based primarily on the experience we had with Bill Neese the salesman, we would not recommend it if we based it on our experience with Mark Turner Yes based primarily on the experience we had with Bill Neese the salesman, we would not recommend it if we based it on our experience with Mark Turner. Mark was arrogant, rude and obnoxious. We were ready to walk out after talking with Mark if it had not been for Bill who was knowledgeable, courteous and helpful with the entire deal. More
by mik&deb
Employees Worked With
Bill Neese
August 13, 2015
Simply put. They screwed me. Alright I'll try to keep this short. My wife and I arrived at Toyota of Bristol after searching for a car for a number of months. I had a simple requi Alright I'll try to keep this short. My wife and I arrived at Toyota of Bristol after searching for a car for a number of months. I had a simple requirement. It had to be manual. First off the selection of manual cars is incredibly limited. I found 2 different ones I was very interested in. One of them had multiple electrical issues and the other I couldn't even sit in because they couldn't find the keys!! Then I found a 2008 mazda 3, fairly nice car 5 speed decent condition for $10,179 I believe. Low miles test drove it and decided to but it. But I had some concerns. The check engine light was on, the clutch felt real weird and kinda grinded, also there was obvious yet subtle signs of front end damage. They fixed the check engine light (supposedly gas cap) and said they would fix the damage and give the car a full detail. This was more than a month ago and still nothing. So we were told that the clutch would be "looked at" keep in mind I had mentioned this clutch issue multiple times before and after I even signed the papers. They tried to trick us into signing when they had added the gap insurance the warranty and some tire thing that was going to combine to another almost 6k added but they dropped the price of the car 1k with this but we refused gap warranty and tire so they "had" to raise the price back. So here we are they've looked at the clutch and are stating that it needs a new clutch and flywheel which will cost $1,100 and they refuse to take care of it. But the reason is what gets me, they said they can't fix it because the price had been dropped when it hadn't. So essentially they screwed me. I've paid full price which most never do anyway because you don't pay sticker price but I didn't mind because I assumed they would take care of these issues. Thanks manager Andy for not caring. As to prospecting customers I would steer clear of the class A con artists. More
by IH8STEALERSHIPS
Employees Worked With
Andrew Lipto
August 07, 2015
BEWARE!!!!! It was my second purchase at Toyota Bristol! I purchased a "pre-owned" 2013 Avalon. $30,000. While under warranty I found a 1.5 inch spot on the roof It was my second purchase at Toyota Bristol! I purchased a "pre-owned" 2013 Avalon. $30,000. While under warranty I found a 1.5 inch spot on the roof. It appeared to me to be a clear coat issue. I was confident I would have no problem. The day I took it in, the service manager said it was acid rain and it would not be covered. Then I said what about my "bumper to bumper warranty". The service tech said "oh that's a term the salesmen use" I protested to Toyota, Inc.One week later, the Toyota rep examined the spot and said, "Its bird droppings" and my failure to wash the car immediately! I said "No Way". As directed by the owners manual, I then went to the National Center for Dispute Settlement. I had an estimate of $426 for the repair. That's all I wanted. I then had a hearing at Toyota Bristol and guess what....the arbitrator announced his disclaimer and said I needed to know that he knew the people at Toyota Bristol, but he would render a fair decision. Guess what.....he wrote it was a clear coat damage, but ruled in favor of Toyota Bristol! Though, I nor Toyota could confirm the real cause of the flaw, It was my problem!! For a mere $426 repair, I am confident Toyota Bristol as well as Toyota USA, Inc. spent much more to prove their point! I still feel that this was no way to treat a returning customer. Needless to say I will NEVER return. So BEWARE! More
by BEWARE
Employees Worked With
Kyle Whittaker and Dirk Hammersmith of Toyota, Ralph Wishon, Randall Carmack, Christopher Guy
July 06, 2015
Great Everyone was very nice and knowledgeable and did there job very well. They gave us there best offer on our trade ins made buying a vechicle a great ex Everyone was very nice and knowledgeable and did there job very well. They gave us there best offer on our trade ins made buying a vechicle a great experience. More
by broncos fan
Employees Worked With
Andrew Lipto, Christopher Guy, Andrew Kristofek
June 05, 2015
A pleasant experience trading cars. All staff very pleasant and efficient. All knew the stock and could answer all question. Showroom was clean and neat. Wrap-up process was well handl All staff very pleasant and efficient. All knew the stock and could answer all question. Showroom was clean and neat. Wrap-up process was well handled. More
by Johnny
Employees Worked With
Trey and Chris (operation, features, etc)
May 28, 2015
My Camry experience The staff were friendly and helpful - and the guy (didn't get his name) who cleaned our vehicle before we took off with it was very thorough - The staff were friendly and helpful - and the guy (didn't get his name) who cleaned our vehicle before we took off with it was very thorough - More
by phylds
Employees Worked With
Darrell Ambrose
May 25, 2015
Professional, courteous, very informative, patient. Rob and Andy went above and beyond to meet our needs in finding the vehicle we wanted. Rob showed each vehicle we wanted to see and showed all the fun Rob and Andy went above and beyond to meet our needs in finding the vehicle we wanted. Rob showed each vehicle we wanted to see and showed all the functions of them. Andy helped us get the vehicle at a good price and financing and made sure we were satisfied with our purchase. Kudos to Andy and Rob and the entire Toyota of Bristol Team! More
by Tharmon
Employees Worked With
Andrew Lipto, Rob Abdill
May 21, 2015
Finally, a pleasant car buying experience. The sales staff were very knowledgeable and answered all my questions I feel I got a very reasonable deal. Would definitely return in the future. The sales staff were very knowledgeable and answered all my questions I feel I got a very reasonable deal. Would definitely return in the future. More
by Gordo
Employees Worked With
Andrew Kristofek
May 16, 2015
We HIGHLY recommend Toyota of Bristol to anyone We recently purchased our 3rd used car at Toyota of Bristol (this week,actually) within the last 3 years,and have always been treated very well and ta We recently purchased our 3rd used car at Toyota of Bristol (this week,actually) within the last 3 years,and have always been treated very well and taken care of. (note: the reason we had bought 3 within 3 years is that we traded up from our first purchase,a loaded Camry XLE V6 to an FJ Cruiser,and I was in need of a good reliable 2nd car when we bought the latest one). In the case of the latest purchase,I was in a bind and upside-down in loan balance on a car I had bought elsewhere recently that turned out to be a real problem car. Knowing this,the salesman (Ron Walsh) and management went well above and beyond the norm in not only putting me into the car that I wanted,but also worked things out with the finance company to see to it that it was really close to the payment we needed (despite the balance owed against my trade). Over the last few years,we've been to the service dept (for maintenance) as well,and are consistently happy with the way we (and our vehicles) are treated,whether by the sales staff or the service staff (the office staff,the few times we'v edealt with them have all been really nice to us as well). I highly recommend that anyone in the market for a new or used car check them out. Thanks for reading :) More
by Stephen S
Employees Worked With
Ron Walsh
May 14, 2015
Great Experience My husband and I had never purchased a vehicle before. We were looking for a 2015 Tacoma. After our inexperience was taken advantage of at another dea My husband and I had never purchased a vehicle before. We were looking for a 2015 Tacoma. After our inexperience was taken advantage of at another dealership, we proceeded with caution at Toyota of Bristol. Much to our surprise, the salesmen and all other employees were very nice and helpful. They helped us find exactly what we were searching for, and they gave us a reasonable price. We are very satisfied and would definitely recommend this dealership to anyone. More
by apjohnson
Employees Worked With
John Wolford
