Toyota of Bristol

Don't waste your time. Terrible service I would never recommend this dealer to any of my friends or family. I own a 2006 Tundra, and got a recall notice in the mail about an airbag inflator I would never recommend this dealer to any of my friends or family. I own a 2006 Tundra, and got a recall notice in the mail about an airbag inflator that needed to be replaced free of charge at any authorized dealership. I made the mistake of choosing Bristol... I call and set up the appointment and I am told I will get a call when the inflator is in and ready to be installed (was told it should be 2 weeks) 3 weeks later, I still hadn't gotten a call and decided to give them another week just incase the part was back ordered. I finally have to call after 4 weeks and I am told the part has been in for a week. So I run my truck up there and there is no part mysteriously. I was upset I drove all the way up here and told them to call when it really gets here. Well 2 weeks later I get a call and the part is in. Same story as before... I get there and no part. This time, I let them have it. I wasted a half tank of gas driving there and back 2 times and put more miles in my truck. The next week the part was actually in, which I was thankful for, but still mad I was given the go-around. I drive up there for the THIRD time, and it takes them 4 hours to install the part when I was told an hour at the most (there was nobody waiting for service, just me). In all, don't waste your time or money dealing with these people. They can't hold their word, and have terrible customer service. All they care about is getting your money. Go to Toyota of Kingsport instead. More

THE WORST Made an appointment to go see 3 trucks. Got there and not one of the trucks was there and the contact I was given, Ron Hatcher, wasn't there. I got Made an appointment to go see 3 trucks. Got there and not one of the trucks was there and the contact I was given, Ron Hatcher, wasn't there. I got the impression that maybe he didn't work there anymore? It was weird. I drove over an hour a half to get there. I was told all 3 were on the lot the day before. Salesman tried to show me some others that were out of price range and not that great a truck for the price. He was pushy. I was uncomfortable. Went all the way back to NC. 3 days later a woman from there called to see if I was still coming in for my appointment! I told her I had already been to the dealership and had a terrible experience and wasted 20 bucks in gas money. She apologized sincerely but they still e mail and/ or call to see when I'm coming in twice a week! I've told at least two of the representatives calling to stop. I tried unsubscribing to e mail. Nothing works! They called AND sent an e mail today. It's been 6 weeks!! Please stop, right? Got an e mail from them today, here it is: "Hello from Toyota of Bristol! I hope all is well your way! I was just thinking about you and wanted to make sure you have all your questions answered. Is there anything that I may be able to help with? When would be a good time to talk? Thank you for the opportunity to assist you Ron Hatcher Sales and Leasing Toyota of Bristol So, I had a freaking awful experience there and they won't stop calling!! It's bizarre and infuriating. These people don't deserve your business. They are clearly idiots. More

Wonderful, friendly service Everyone at Toyota of Bristol was very helpful! From the sales associate all the way to the financing department, they made my first purchase a great Everyone at Toyota of Bristol was very helpful! From the sales associate all the way to the financing department, they made my first purchase a great buying experience! More

Fast and Easy Fastest deal I have ever done. Courteous, helpful and easy. My sales person was knowledgeable and interested in my getting what I was looking for. Fastest deal I have ever done. Courteous, helpful and easy. My sales person was knowledgeable and interested in my getting what I was looking for. Great experience. More

Highly recommend Everyone I came in contact was very helpful and kind. I will go back. I highly recommend this dealership. I came to this dealership after a bad exp Everyone I came in contact was very helpful and kind. I will go back. I highly recommend this dealership. I came to this dealership after a bad experience at Toyota of Kingsport and I am certainly glad I did. Well worth the drive from Kingsport to Bristol! More

Great Experience Johnny Bowman, salesman, was very helpful and friendly. He did not pressure us at all and was very considerate of our decision on which car we were i Johnny Bowman, salesman, was very helpful and friendly. He did not pressure us at all and was very considerate of our decision on which car we were interested in. I am glad we chose to visit Toyota of Bristol. We have had several family members purchase new vehicles there and they highly recommend Toyota of Bristol More

Very professional Very good experience .we had not planned on buying a car better happy we went to Bristol and got a Highlander. Looking forward to working with the dea Very good experience .we had not planned on buying a car better happy we went to Bristol and got a Highlander. Looking forward to working with the dealership. Especially appreciated the tutorial on using the Car accessories More

Great Experience! We had a great experience! Salesmen were very helpful and friendly. They are very knowledgable of the vehicles. We felt very comfortable with all We had a great experience! Salesmen were very helpful and friendly. They are very knowledgable of the vehicles. We felt very comfortable with all the features on the car when we left. More

knowledgeable, proffesional, easy to do business with - great salesman (Ron Hatcher), easy finance coordinator, (great gal), and "master ckeck out man" "Tex" Wolford. Have not b easy to do business with - great salesman (Ron Hatcher), easy finance coordinator, (great gal), and "master ckeck out man" "Tex" Wolford. Have not been back for service yet but expect no less from anybody I deal with. More