Toyota of Bristol

Problem quickly solved Had a problem with service department in completing an oil change in a timely manner. Received a phone call after coming home and Chris Guy supervisor Had a problem with service department in completing an oil change in a timely manner. Received a phone call after coming home and Chris Guy supervisor called and apologized and informed me of the plan to correct problem. I appreciate his call and quick attention to my complaint. Will go back again due to his intervention of correcting my problem Thanks Chris! More

The sales is great !! But the service dept is awful . Sales is great! But service dept is awful. I have a Toyota Coralla 2013. I had issues with my brakes since I bought the car . I told the service dept Sales is great! But service dept is awful. I have a Toyota Coralla 2013. I had issues with my brakes since I bought the car . I told the service dept about it every time I had them to service it. They said the brakes weren't work in till about 3500 miles . After that I still had trouble with the brakes. They finally found out it was my routers were bad after 45000 miles on the car. Yes they fixed it but not on the same day of service . I had to schedule another appointment for the brakes. Would not recommend the service dept whatsoever. More

Wasted a day and 450 mile round trip with wrong information Horrible day spent at your dealership on MLK holiday. The employee from "Toyota of Bristol" dealership talked to me 3 times and asked me to stop-by to Horrible day spent at your dealership on MLK holiday. The employee from "Toyota of Bristol" dealership talked to me 3 times and asked me to stop-by to pick up the truck. We even talked the numbers on the trad-in. I drove around 450 miles two way only to realize that the truck they had on their website is not available. I specifically said not to waste my time on the phone. But looks they didn't care. They tried to offer some other trucks in the inventory at a much higher price. I had to leave the dealer ship empty handed. Waste of gas, Waste of quality time that I was supposed to spend with my family. Either your dealership needs good and honest employees who can communicate well (or) you need to stop luring long distance customers with fake inventory. Either way, your dealership sucks. Please show some respect to your customers and their time. What a shame !! More

Cory Ross did an outstanding job! I own a 2008 Toyota Tacoma. While traveling I ran over a large pipe that feel off the 18 wheeler in front of me. I had to have the rear axel replace I own a 2008 Toyota Tacoma. While traveling I ran over a large pipe that feel off the 18 wheeler in front of me. I had to have the rear axel replaced. Because of the age of my truck it was going to be difficult to find one to replace it. Cory knew that I was leaving on a trip in a few days and needed my truck. He worked diligently until he found a replacement part and made sure my truck was ready to go in time. He called several times to keep me up to date on the progress. Cory is a great person to work with and he goes way above for the customers. More

Toyota of Bristol - Needs an Intergrity Lesson Let me PREFACE this review by saying Ron Hatcher in the Sales Department at Toyota of Bristol is great !!! And looks out for his customers !!!! Si Let me PREFACE this review by saying Ron Hatcher in the Sales Department at Toyota of Bristol is great !!! And looks out for his customers !!!! Since November 2012, my family has purchased three vehicles from Toyota of Bristol. Most recent, my daughter-in-law bought a 2012 Rav4 Limited (heated leather seats, moon roof, etc.) on Friday evening, December 4, 2015, and it came equipped with Blue-Tooth. Saturday upon trying to connect the Blue-Tooth with her phone, it was not operational. She called the dealership multiple times December 7-11, always being told to leave a message for one person/department or another and always being told someone would return her call; however, out of those multiple calls, to service, sales, and management, NO ONE EVER RETURNED HER CALL. On Saturday, Dec. 12, she finally went to the dealership only to leave with no solution to her dilemma and being told that any repair would be at her expense. Later in the afternoon, again after making several calls, including leaving a couple of messages for Andrew Lipto, the manager, I finally spoke with Randy in Sales and he did call her to try to resolve the problem. On Tuesday, December 15, Ron Hatcher came to her work and picked up the Rav4 and took it to the dealership. The service department determined it was not a problem with the blue-tooth but the radio and explained that the 36 mos./36,000 mile bumper to bumper warranty had expired on the vehicle so the radio wasn't covered. (Tell me Toyota didn't know this when they sold the vehicle.) The radio and blue-tooth features were listed on the window sticker as working accessories. Also the vehicle sticker was NOT marked as an "AS IS" vehicle. Toyota of Bristol says the expense of replacing the radio is on my daughter-in-law. Does that sound acceptable? Especially when it was malfunctioning within less than a 24-hour period of purchasing the vehicle ????? COME ON??!!?? Her salesman, Ron Hatcher, has stepped up to make sure the radio is replaced and is in working order at no cost to her. As for Toyota of Bristol, they should be ashamed to claim they provide any customer service or claim any integrity in their dealership transactions. Not only is this a slap in the face to the customer but, it shows how much they care about their employees also. In the future I would have no problem dealing with Ron Hatcher but, Toyota of Bristol needs to gain a lot of integrity in their future transactions! Angela Taylor Bristol, Tennessee More

Cory Ross gives exceptional customer service. My husband and I bought a 2015 Tundra in Feburary of this year. Every time I go in for maintenance Cory Ross takes care of us. He goes above and beyon My husband and I bought a 2015 Tundra in Feburary of this year. Every time I go in for maintenance Cory Ross takes care of us. He goes above and beyond to make sure we get excellent service while also getting us in and out without a long wait, which is a necessity for me. If I ever have problems or questions he is there to assist. He makes the overall experience exceptional. More

Honest and Reliable Randy is the only one I trust to tell me what's going on with my vehicle. He's always pleasant and answers any questions I may have. Randy is the only one I trust to tell me what's going on with my vehicle. He's always pleasant and answers any questions I may have. More

Honest service I always ask for Randy. I know he will do what is best for my vehicle and does it with a smile. I love talking to him on my visits I always ask for Randy. I know he will do what is best for my vehicle and does it with a smile. I love talking to him on my visits More

Friendly Service Randy Carmack is always friendly and lets me know what to expect. I feel confident that he will do what is right for my vehicle and look forward to m Randy Carmack is always friendly and lets me know what to expect. I feel confident that he will do what is right for my vehicle and look forward to my service with him. More

Always friendly and helpful Randy Carmack has been an excellent service technician to work with. He knows me by name and knows my vehicle very well. When I have had emergencies Randy Carmack has been an excellent service technician to work with. He knows me by name and knows my vehicle very well. When I have had emergencies (like the alternator going out on the interstate) he helped me get the assistance I needed very quickly and got me back on the road. He has always been accommodating with my work schedule and has worked service appointments around my availability. I always ask for him! He has always been excellent to work with, helpful and friendly. More