Toyota of Bristol

Cory Ross did an outstanding job! I own a 2008 Toyota Tacoma. While traveling I ran over a large pipe that feel off the 18 wheeler in front of me. I had to have the rear axel replace I own a 2008 Toyota Tacoma. While traveling I ran over a large pipe that feel off the 18 wheeler in front of me. I had to have the rear axel replaced. Because of the age of my truck it was going to be difficult to find one to replace it. Cory knew that I was leaving on a trip in a few days and needed my truck. He worked diligently until he found a replacement part and made sure my truck was ready to go in time. He called several times to keep me up to date on the progress. Cory is a great person to work with and he goes way above for the customers. More

Toyota of Bristol - Needs an Intergrity Lesson Let me PREFACE this review by saying Ron Hatcher in the Sales Department at Toyota of Bristol is great !!! And looks out for his customers !!!! Si Let me PREFACE this review by saying Ron Hatcher in the Sales Department at Toyota of Bristol is great !!! And looks out for his customers !!!! Since November 2012, my family has purchased three vehicles from Toyota of Bristol. Most recent, my daughter-in-law bought a 2012 Rav4 Limited (heated leather seats, moon roof, etc.) on Friday evening, December 4, 2015, and it came equipped with Blue-Tooth. Saturday upon trying to connect the Blue-Tooth with her phone, it was not operational. She called the dealership multiple times December 7-11, always being told to leave a message for one person/department or another and always being told someone would return her call; however, out of those multiple calls, to service, sales, and management, NO ONE EVER RETURNED HER CALL. On Saturday, Dec. 12, she finally went to the dealership only to leave with no solution to her dilemma and being told that any repair would be at her expense. Later in the afternoon, again after making several calls, including leaving a couple of messages for Andrew Lipto, the manager, I finally spoke with Randy in Sales and he did call her to try to resolve the problem. On Tuesday, December 15, Ron Hatcher came to her work and picked up the Rav4 and took it to the dealership. The service department determined it was not a problem with the blue-tooth but the radio and explained that the 36 mos./36,000 mile bumper to bumper warranty had expired on the vehicle so the radio wasn't covered. (Tell me Toyota didn't know this when they sold the vehicle.) The radio and blue-tooth features were listed on the window sticker as working accessories. Also the vehicle sticker was NOT marked as an "AS IS" vehicle. Toyota of Bristol says the expense of replacing the radio is on my daughter-in-law. Does that sound acceptable? Especially when it was malfunctioning within less than a 24-hour period of purchasing the vehicle ????? COME ON??!!?? Her salesman, Ron Hatcher, has stepped up to make sure the radio is replaced and is in working order at no cost to her. As for Toyota of Bristol, they should be ashamed to claim they provide any customer service or claim any integrity in their dealership transactions. Not only is this a slap in the face to the customer but, it shows how much they care about their employees also. In the future I would have no problem dealing with Ron Hatcher but, Toyota of Bristol needs to gain a lot of integrity in their future transactions! Angela Taylor Bristol, Tennessee More

Cory Ross gives exceptional customer service. My husband and I bought a 2015 Tundra in Feburary of this year. Every time I go in for maintenance Cory Ross takes care of us. He goes above and beyon My husband and I bought a 2015 Tundra in Feburary of this year. Every time I go in for maintenance Cory Ross takes care of us. He goes above and beyond to make sure we get excellent service while also getting us in and out without a long wait, which is a necessity for me. If I ever have problems or questions he is there to assist. He makes the overall experience exceptional. More

Honest and Reliable Randy is the only one I trust to tell me what's going on with my vehicle. He's always pleasant and answers any questions I may have. Randy is the only one I trust to tell me what's going on with my vehicle. He's always pleasant and answers any questions I may have. More

Honest service I always ask for Randy. I know he will do what is best for my vehicle and does it with a smile. I love talking to him on my visits I always ask for Randy. I know he will do what is best for my vehicle and does it with a smile. I love talking to him on my visits More

Friendly Service Randy Carmack is always friendly and lets me know what to expect. I feel confident that he will do what is right for my vehicle and look forward to m Randy Carmack is always friendly and lets me know what to expect. I feel confident that he will do what is right for my vehicle and look forward to my service with him. More

Always friendly and helpful Randy Carmack has been an excellent service technician to work with. He knows me by name and knows my vehicle very well. When I have had emergencies Randy Carmack has been an excellent service technician to work with. He knows me by name and knows my vehicle very well. When I have had emergencies (like the alternator going out on the interstate) he helped me get the assistance I needed very quickly and got me back on the road. He has always been accommodating with my work schedule and has worked service appointments around my availability. I always ask for him! He has always been excellent to work with, helpful and friendly. More

Don't waste your time. Terrible service I would never recommend this dealer to any of my friends or family. I own a 2006 Tundra, and got a recall notice in the mail about an airbag inflator I would never recommend this dealer to any of my friends or family. I own a 2006 Tundra, and got a recall notice in the mail about an airbag inflator that needed to be replaced free of charge at any authorized dealership. I made the mistake of choosing Bristol... I call and set up the appointment and I am told I will get a call when the inflator is in and ready to be installed (was told it should be 2 weeks) 3 weeks later, I still hadn't gotten a call and decided to give them another week just incase the part was back ordered. I finally have to call after 4 weeks and I am told the part has been in for a week. So I run my truck up there and there is no part mysteriously. I was upset I drove all the way up here and told them to call when it really gets here. Well 2 weeks later I get a call and the part is in. Same story as before... I get there and no part. This time, I let them have it. I wasted a half tank of gas driving there and back 2 times and put more miles in my truck. The next week the part was actually in, which I was thankful for, but still mad I was given the go-around. I drive up there for the THIRD time, and it takes them 4 hours to install the part when I was told an hour at the most (there was nobody waiting for service, just me). In all, don't waste your time or money dealing with these people. They can't hold their word, and have terrible customer service. All they care about is getting your money. Go to Toyota of Kingsport instead. More

THE WORST Made an appointment to go see 3 trucks. Got there and not one of the trucks was there and the contact I was given, Ron Hatcher, wasn't there. I got Made an appointment to go see 3 trucks. Got there and not one of the trucks was there and the contact I was given, Ron Hatcher, wasn't there. I got the impression that maybe he didn't work there anymore? It was weird. I drove over an hour a half to get there. I was told all 3 were on the lot the day before. Salesman tried to show me some others that were out of price range and not that great a truck for the price. He was pushy. I was uncomfortable. Went all the way back to NC. 3 days later a woman from there called to see if I was still coming in for my appointment! I told her I had already been to the dealership and had a terrible experience and wasted 20 bucks in gas money. She apologized sincerely but they still e mail and/ or call to see when I'm coming in twice a week! I've told at least two of the representatives calling to stop. I tried unsubscribing to e mail. Nothing works! They called AND sent an e mail today. It's been 6 weeks!! Please stop, right? Got an e mail from them today, here it is: "Hello from Toyota of Bristol! I hope all is well your way! I was just thinking about you and wanted to make sure you have all your questions answered. Is there anything that I may be able to help with? When would be a good time to talk? Thank you for the opportunity to assist you Ron Hatcher Sales and Leasing Toyota of Bristol So, I had a freaking awful experience there and they won't stop calling!! It's bizarre and infuriating. These people don't deserve your business. They are clearly idiots. More

Wonderful, friendly service Everyone at Toyota of Bristol was very helpful! From the sales associate all the way to the financing department, they made my first purchase a great Everyone at Toyota of Bristol was very helpful! From the sales associate all the way to the financing department, they made my first purchase a great buying experience! More