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Toyota of Bristol

Bristol, TN

3.5
393 Reviews

3045 West State Street

Bristol, TN

37620

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Showing 393 reviews

May 24, 2016

andy lipto .shrek and jody deskins awesome Was disapointed in dealing with Toyota of Bristol then met andy lipto shrek and jody deskins all so would like to thank bobby I never met her but ever More

by amanda perry 123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Wishon, Andrew Lipto
Jun 03, 2017 -

Toyota of Bristol responded

It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it! Sincerely, Amber Epperson

May 24, 2016

we got 2 of the best down home deals today Andy Lipto and Jody Deskins went way out of there way to take care of my wife and I today. My wife drove off in her brand new 2016 toyota corolla s More

by jeepdriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Deskins , Ralph Wishon, Andrew Lipto
Jun 03, 2017 -

Toyota of Bristol responded

On behalf of the Toyota of Bristol team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others and we look forward to servicing your new Corolla in the future. Sincerely, Amber Epperson

May 21, 2016

Toyota of Bristol Great service. No pressure. Got the vehicle I wanted. Easy staff to deal with. 2016 Toyota RAV4 was the vehicle I was looking for. Dealer explained a More

by Jerryd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Wishon, Chris McConnell
Jun 03, 2017 -

Toyota of Bristol responded

Thank you so much for sharing your experience with Toyota Of Bristol.We are so sorry it took so long to respond to your review. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. With our new management staff and employee staff we want every experience to be “five stars”! Please come back by and check our new staff !!! Sincerely, Amber Epperson

May 18, 2016

Great Service Bill Tolbert is great and I would recommend going to him. Not only was he nice but he answered all my questions in detail and worked with me on the pr More

by Haley421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Tolbert
Jun 03, 2017 -

Toyota of Bristol responded

Thank you so much for sharing your experience with Toyota Of Bristol.We are so sorry it took so long to respond to your review. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. With our new management staff and employee staff we want every experience to be “five stars”! Please come back by and check our new staff !!! Sincerely, Amber Epperson

May 17, 2016

Awesome! All around great people! They went above and beyond our expectations! The Salesman Darrell Ambrose,Sales Manager Patrick Yeary,the entire team that helped us,they were all gre More

by AmandaM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Ambrose, Patrick Yeary, Glenda Plaster, Amber (can't remember her last name)
Jun 03, 2017 -

Toyota of Bristol responded

Thank you for taking the time to share your comments and feelings about Darrell and Patrick. They were both valuable team members that are no longer with us but went above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you for sharing about Glenda and Amber as they are also valuable team members that go above and beyond to meet client's needs as well. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! We now have new owners and management you may contact us anytime to voice your concerns. Sincerely, Amber Epperson

May 16, 2016

Outstanding The service was great and a nonsense price we received. Went in and everyone that we met was very helpful and very nice. We looked at a car yesterday More

by K-Mart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Yeary, Jacob ?, Rob Abdill
Jun 03, 2017 -

Toyota of Bristol responded

Thank you so much for sharing your experience with Toyota Of Bristol.We are so sorry it took so long to respond to your review. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. With our new management staff and employee staff we want every experience to be “five stars”! Please come back by and check our new staff !!! Sincerely, Amber Epperson

May 13, 2016

Professional , Friendly & Timely This is an Excellent Review of Brandon and the service department at Toyota of Bristol !!! I connected with Brandon the service writer via phone base More

by Ray Rivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Ritter
Jun 03, 2017 -

Toyota of Bristol responded

Thank you for taking the time to share your comments and feelings about Brandon Ritter . He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! We now have new owners and management you may contact us anytime to voice your concerns. Sincerely, Toyota Of Bristol

April 20, 2016

Ponzey sceam You are not worth my time and money. Andrew lipto you need customer service training, again. Dont lie to customers. Attend to each deal all the way th More

by Unsatisfied Customer
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Andrew Lipto
May 05, 2016 -

Toyota of Bristol responded

We are very sorry to hear that you have had an issue with our customer service. Please let us know what we can do to reconnect with you and try to make amends. As a customer, you are our top priority.

Jun 03, 2017 -

Toyota of Bristol responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We now have new owners and management you may contact us anytime to voice your concerns. We hope for a future opportunity to make this right for you. . Please, let us know what we can do to reconnect and make amends regarding your experience here. You the customer, are always our top priority! Sincerely, Toyota of Bristol

April 05, 2016

Just run Bought a 2011 four runner and before the thirty day tag was out was putting new front shocks on it sales manager said there's nothing he can do I woul More

by Robert collins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnny Bowman
Jun 03, 2017 -

Toyota of Bristol responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We now have new owners and management you may contact us anytime to voice your concerns. We hope for a future opportunity to make this right for you. . Please, let us know what we can do to reconnect and make amends regarding your experience here. You the customer, are always our top priority! Sincerely, Toyota of Bristol

March 16, 2016

Salesman JOSH JONES The worst place to buy a car and my biggest mistake was to go to Toyota of Bristol .. to start off Josh Jones was the salesman and told me a pack of l More

by evan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh jones
Jun 03, 2017 -

Toyota of Bristol responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We now have new owners and management you may contact us anytime to voice your concerns. We hope for a future opportunity to make this right for you. . Please, let us know what we can do to reconnect and make amends regarding your experience here. You the customer, are always our top priority! Sincerely, Toyota of Bristol

Jun 03, 2017 -

evan responded

I might add that for a 2016 Sienna minivan the warranty is 25,000 miles that's really bad and for it being a toyota I'm a little embarrassed Johnson City's doing a hundred thousand I wished I would have went there so if you want to do something up my warranty on a brand new van 25000 that's terrible

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