Toyota of Bristol

Great Service Bill Tolbert is great and I would recommend going to him. Not only was he nice but he answered all my questions in detail and worked with me on the pr Bill Tolbert is great and I would recommend going to him. Not only was he nice but he answered all my questions in detail and worked with me on the price. More

Awesome! All around great people! They went above and beyond our expectations! The Salesman Darrell Ambrose,Sales Manager Patrick Yeary,the entire team that helped us,they were all gre They went above and beyond our expectations! The Salesman Darrell Ambrose,Sales Manager Patrick Yeary,the entire team that helped us,they were all great! After the experience we had with them this will be the only dealer ship I go to!!! I highly recommend them to anyone looking for a new or used car! We were just there to look never thought it'd be possible to come home in a brand new car for only $7 more a month!!!! Thanks our experience was an over all 10!!! More

Outstanding The service was great and a nonsense price we received. Went in and everyone that we met was very helpful and very nice. We looked at a car yesterday The service was great and a nonsense price we received. Went in and everyone that we met was very helpful and very nice. We looked at a car yesterday and there was no pressure and came back today with another sales person and it was like it never skip a beat. The manager wanted to make a deal and we received the car for the price that was fair. There were helpful and we ended up at the end feeling like we were family buying a car. They told us everything up front and hide nothing they even help us say money because they worked with us and the bank. Rob help us the first day and answer our question and today Jacob and Patrick did a outstanding job. If you need a car go see these men they will work with you and they were be straight up honest with you. Great Job!!!! More

Professional , Friendly & Timely This is an Excellent Review of Brandon and the service department at Toyota of Bristol !!! I connected with Brandon the service writer via phone base This is an Excellent Review of Brandon and the service department at Toyota of Bristol !!! I connected with Brandon the service writer via phone based on my busy schedule for valve cover gasket & spark plug replacement . I dropped the vehicle off in the evening drop with a note for maintenance.. Brandon took over from there .. He immediately called once he arrived understood what was required, And began the work right away ! He gave me a very clear & professional assement of the work, cost & time neccesary to accomplish it .. Pricing was extremely fair and Brandon did everything he could to ensure I felt like a valued customer .. I've lived near the TRI-Cities now for 3 1/3 years but, have traveled here for 24 years & have never been treated with such respect in any service department !! And mind you I've still never met the man .. I had to pay for the work & pick it up after hours... Please get this review to the appropriate supervisor of Brandon & the service department .. If there are any questions I would be honored to answer them ... Sincerely Ray Rivera 973-525-4888 More

Ponzey sceam You are not worth my time and money. Andrew lipto you need customer service training, again. Dont lie to customers. Attend to each deal all the way th You are not worth my time and money. Andrew lipto you need customer service training, again. Dont lie to customers. Attend to each deal all the way through. More

Just run Bought a 2011 four runner and before the thirty day tag was out was putting new front shocks on it sales manager said there's nothing he can do I woul Bought a 2011 four runner and before the thirty day tag was out was putting new front shocks on it sales manager said there's nothing he can do I would not recommend this dealership More

Salesman JOSH JONES The worst place to buy a car and my biggest mistake was to go to Toyota of Bristol .. to start off Josh Jones was the salesman and told me a pack of l The worst place to buy a car and my biggest mistake was to go to Toyota of Bristol .. to start off Josh Jones was the salesman and told me a pack of lies to get me down there.. I told him the things that I wanted in a car he assured me he could get all that done none of which was he able to actually do... All they do is lie if you read the other reviews plus mine that should be enough to tell you never go down to Bristol Toyota I'm outraged why nobody can get back to me on anything... it's sad that I can and paid CASH and still got treated this way... Now I'm stuck with a car I didn't want ... salesman was ordering me floor mats lied about all that got me some floormats that don't even fit my van! when I really wanted carpet floor mats do you think the owner of the company could actually step in and do something about this no that's what's a shame they don't really care about the customer it's all about them and what they want.. And to top it all off salesman told me he was done with me to talk with the supervisor good work Josh Jones should I say worst salesman of the year More

Problem quickly solved Had a problem with service department in completing an oil change in a timely manner. Received a phone call after coming home and Chris Guy supervisor Had a problem with service department in completing an oil change in a timely manner. Received a phone call after coming home and Chris Guy supervisor called and apologized and informed me of the plan to correct problem. I appreciate his call and quick attention to my complaint. Will go back again due to his intervention of correcting my problem Thanks Chris! More

The sales is great !! But the service dept is awful . Sales is great! But service dept is awful. I have a Toyota Coralla 2013. I had issues with my brakes since I bought the car . I told the service dept Sales is great! But service dept is awful. I have a Toyota Coralla 2013. I had issues with my brakes since I bought the car . I told the service dept about it every time I had them to service it. They said the brakes weren't work in till about 3500 miles . After that I still had trouble with the brakes. They finally found out it was my routers were bad after 45000 miles on the car. Yes they fixed it but not on the same day of service . I had to schedule another appointment for the brakes. Would not recommend the service dept whatsoever. More

Wasted a day and 450 mile round trip with wrong information Horrible day spent at your dealership on MLK holiday. The employee from "Toyota of Bristol" dealership talked to me 3 times and asked me to stop-by to Horrible day spent at your dealership on MLK holiday. The employee from "Toyota of Bristol" dealership talked to me 3 times and asked me to stop-by to pick up the truck. We even talked the numbers on the trad-in. I drove around 450 miles two way only to realize that the truck they had on their website is not available. I specifically said not to waste my time on the phone. But looks they didn't care. They tried to offer some other trucks in the inventory at a much higher price. I had to leave the dealer ship empty handed. Waste of gas, Waste of quality time that I was supposed to spend with my family. Either your dealership needs good and honest employees who can communicate well (or) you need to stop luring long distance customers with fake inventory. Either way, your dealership sucks. Please show some respect to your customers and their time. What a shame !! More