Toyota of Braintree - Service Center

No respect of schedule Always taking long to service my car, last service took one hour and seven min. to start .I was on time for the app. i asked to drop me off they sai Always taking long to service my car, last service took one hour and seven min. to start .I was on time for the app. i asked to drop me off they said it is too far ( 6 Mi away) when i purchased the van it was not far i got a ride to the same distance More

Nasty service advisor and service director I don't remember my service advisor's name but I had an issue with what I was being charged for so I called to complain and I spoke to who is supposed I don't remember my service advisor's name but I had an issue with what I was being charged for so I called to complain and I spoke to who is supposedly the director or service (Ken Rodriques) I WILLL NEVER BRING MY BIKE THERE LER ALONE MY TOYOTA. He was very rude, sharp, and condescending. I will be escalating this to Toyota corporate. Even though this dealer is close to me I will drive an extra 20 miles to another one. Customers be aware of potential sarcastic, rude, and condescending director, Ken Rodriques. I had to keep asking for his last name after he first refused to give it More

First rate Service Department Toyota Corporation should take a look at what Tufankjian Toyota of Braintree is doing right and make it a model for all of it's dealerships. I recentl Toyota Corporation should take a look at what Tufankjian Toyota of Braintree is doing right and make it a model for all of it's dealerships. I recently had to bring my 2009 Tacoma to Toyota of Braintree for service, My truck was making a strange noise while driving on the highway. I asked to speak to the service manager and as always I was immediately welcomed into the office of Ken Rodriques. I explained the noise as best as I could and Mr Rodriques felt it could be a wheel bearing. He assured me that Toyota of Braintree had the latest equipment needed to perform this repair and that my truck would be in good hands. Ken Rodriques then called Service Advisor Kendol Huggins to his office to explain my situation and to set me up with an appointment at my convience. As I was leaving the dealership I ran into Greg Tufankjian, one of the owners of Toyota of Braintree. As busy as he is he stopped me to ask if there was anything he could do for me. I was impressed with his concern and told him his service department had taken care of me. Throughout the day my truck was being worked on, Mr Huggins kept me posted on it's progress. My wheel bearing was replaced and my truck was ready to be picked on time just as promissed. Tufankjian Toyota Scion of Braintree has been my dealership for a long time. They just continue to do things right. More

They Just Keep Getting Better I have now bought a used and my first brand new car from this particular dealership. Everyone I have dealt with have bent over backwards to be helpfu I have now bought a used and my first brand new car from this particular dealership. Everyone I have dealt with have bent over backwards to be helpful, courteous and patient, most especially Bob Wilfand, who was totally awesome! I have been with them now for 4 years between purchasing and servicing my vehicles and I have had nothing but pleasurable encounters with a number of people there. Both times I have purchased a vehicle from them I have done it on my own and was totally comfortable being a woman by myself making these purchases. I would highly recommend them to anyone that is interested in purchasing a Toyota (which in my eyes is the best model car for reliability). Thanks a million everyone! More

Excellent Service I had my car service a couple weeks ago, it was the first time oil change for that car. There was a cut in the panel around the stick shift, i reporte I had my car service a couple weeks ago, it was the first time oil change for that car. There was a cut in the panel around the stick shift, i reported the issue, and it got immediate attention, and Ken fixed it for me right a way. Thanks Ken! You can be trusted! More

Please adjust website accordingly Since I bought my Toyota, I've been going to the Braintree dealership for all of my repairs check-ups. I think their service is great and they are go Since I bought my Toyota, I've been going to the Braintree dealership for all of my repairs check-ups. I think their service is great and they are good at what they do. However, I do have a small issue with their website. When I logged on to schedule 30K service for my Rav4, I was given a choice of 3 service levels, Good, Better, Best. I opted for the good package but when I arrived, I was told that the Good package is not applicable and should get the Better one. It is a big deal to me because the price differential is fairly significant. If only two options are available then this should've been more upfront when I scheduled the service. I felt like when I went in I kind of got railroaded to a package I wasn't expecting to receive. Please update your website accordingly, since you already have my car's information in your database. Secondly, I think it's not much to ask that there be a shuttle working on Saturday. I live in Braintree, and would've rather gone home to wait for the car rather than go shopping at the area stores, which is what the service staff member suggested. Otherwise, I am highly pleased with the overall service of Braintree Toyota's service department and aside from these small issues, have always thought highly of the dealership.. More

The service department is top-notch! The service department at Toyota Braintree is top-notch! My 2008 Rav4 had a steering wheel spiral cable recall repair at the end of 2014. The repai The service department at Toyota Braintree is top-notch! My 2008 Rav4 had a steering wheel spiral cable recall repair at the end of 2014. The repair went well except that the snapping mechanism of the steering shaft column covers was damaged when technician put them back due to the nature of plastic part. After I reported the issue to the service department, both Ken Roadriques and Brian Mannering responded to my email and assured me that they will stand behind their service. Brian ordered the new shaft column covers and notified me in mid January. I was not able to make the trip due to the severe weather and the work until yesterday. I met with Brian and discussed with him about this matter as well as the concerns on the squeaking belt noise from the pulley developed during the extreme weather in the past 2 months. Brian was patient to listen to me and is knowledgeable to diagnose the problems. My experience with him was very pleasant. Brian makes repair recommendations based on the actual need rather than trying to promote the sales of the services. If you take your car to Braintree Toyota for services, I recommend asking for Brian Mannering who is one of the best mechanical engineers there. More

Great 1st Trip My car is under warranty and I brought it in for its 1st schedule service. Scheduling an appointment on line was a breeze. It was raining out so the My car is under warranty and I brought it in for its 1st schedule service. Scheduling an appointment on line was a breeze. It was raining out so the large, covered drop off area was really nice. Amanda was very pleasant, confirming everything that i had scheduled. The waiting area was nice and spacious and clean. I enjoyed that there was a separate room for kids to play in so I was able to read my book. When my car was ready, Amanda did a fantastic job at going over the inspection report and helped me schedule my next scheduled appointment. More

Great service - the car and me too Brought my car Friday morning with no appt, explained noise from front of car and told them I would leave and hoped someone would have time to check i Brought my car Friday morning with no appt, explained noise from front of car and told them I would leave and hoped someone would have time to check it out. An hour later, they had diagnosed it as worn wheel bearing and hub, reviewed with me on the phone what was needed, and they had it ready by mid-day. At check out, I simply asked how the problem could occur and after the service mgr reviewed the work and realized my warranty was expired but the car had very low mileage, they told me it was going to be covered by Toyota. I did not expect this kindness despite the fact the car was a 2011 and had never had one problem; I was very pleased. It sent me clear signal that both Toyota and this dealer was focused on ensuring it's customers are well taken care of long after the sale. Thank you Emily and Joe for taking care of me and ensuring my return for future service and maybe a new one when it time. George Sullivan More

Great experienc First time buying a car at Tufankjian and had a great experience. Everyone (especially Fred Zeiba) was extremely knowledgeable and helpful. Never First time buying a car at Tufankjian and had a great experience. Everyone (especially Fred Zeiba) was extremely knowledgeable and helpful. Never felt rushed or pressured. Would definitely recommend this dealership to anyone who is interested in buying a Toyota! More