Toyota of Braintree - Service Center

Everyone was very helpful with service questions and helped me get in contact with the right people. Would recommend them to anyone! helped me get in contact with the right people. Would recommend them to anyone! More

This was the best experience at a car dealership I’ve had that I can remember in all my life . I’ve had other good experiences too at dealers, but this staff seems to be friendly, down to earth , & actually that I can remember in all my life . I’ve had other good experiences too at dealers, but this staff seems to be friendly, down to earth , & actually takes customer service more serious than what I’ve seen lately at many companies I interact with on hold for 3 hours at places etc , in these scary times especially ,with short staffing, everyone rushed , look right at you & not helping ever now . I truly appreciate when I meet kind individuals that know how to treat customers as I do in my career I show empathy & great customer service skills I am told . After being in 2 ER,s & fighting for my life ,with no empathy ,compassion,& gaslit, it was great to find help today when already stressed,tired, worried. I came in to the building for my tires light acting up. Willy corner cafe was awesome I can’t believe they have cafe in dealer, I was starving too from going to so many tests ! Jessie from Valet helped me so nice & helpful understanding as I drove in wrong way! William used car funny guy & great customer service helped me too !! Inez Belbin great service too !!! Thank all of you & I am definitely coming back & spreading the word about this exact location for Toyota ! Maybe even my next car I will buy here if I survive in this crazy hectic world ! Thank you so much for helping me out !! I truly appreciate kind people with what I’m going through now !!! I will be back for sure ,I will be telling the world on social media , my family, my friends , my coworkers at a big hospital too of my great experience, & I will be sharing my review even to strangers too !!!! Thank you for your dedication to keeping our society a safe & welcoming place when people like me need major support !! Stay safe & keep up what you’re doing being awesome in customer service !! Yvette D. L here from Western mass a thankful & grateful customer !! More

Excellent customer service and reliability of a vehicle! I love the hospitable vibe from Candace at the snack bar. She really is a winner 🏆 thanks to Inez also for her excellent service. I love the hospitable vibe from Candace at the snack bar. She really is a winner 🏆 thanks to Inez also for her excellent service. More

Very thankful for the service and the way I am treated here. With much respect and attention to detail. here. With much respect and attention to detail. More

Excellent food and service by Will. Liked Jamaican beef pattie. Thank you. Nice rapport. Thank you! Liked Jamaican beef pattie. Thank you. Nice rapport. Thank you! More

I am utterly disappointed with the service department at this dealership, which is particularly disheartening considering how I initially purchased my car here and even referred friends to do the same. My 2 this dealership, which is particularly disheartening considering how I initially purchased my car here and even referred friends to do the same. My 2022 Sienna with 18000 miles developed a serious issue while I was driving – all the dashboard lights suddenly illuminated. Naturally concerned, I promptly brought it back to the dealership for assistance. The initial diagnosis was followed by a two-day wait for the required part to arrive, which is understandable. However, what ensued was a baffling display of neglect and incompetence. Despite the part's arrival, it languished uninstalled in my car for over a week. As someone who depends on my vehicle for my livelihood, this has caused me immense stress and frustration. It's been over a week now, and I'm still waiting for my car to be fixed. I used to hold this dealership in high regard, but this experience has irreversibly tarnished my perception. The blatant lack of urgency, communication, and respect for my time is truly disheartening. To think that I recommended this place to friends only deepens my disappointment. If you value your time, money, and sanity, I strongly advise against entrusting this service department with your vehicle. It's truly a letdown when a place you once trusted falls so far from grace. More

Great dealership with wonderful staff like Candice at the coffee area who was so welcoming and pleasant with all her happy customers. She made delicious drinks for us also. Kendol in the service area is ver coffee area who was so welcoming and pleasant with all her happy customers. She made delicious drinks for us also. Kendol in the service area is very honest and caring with his customers. I listen to his advice always and trust his expertise. I’ve been a customer for 23 years and other customers waiting agree we will not go anywhere else! More

This is a very friendly and helpful dealership to arrive at for your appointment. The staff take very good care of their customers the snack bar is wonderfully staffed with a lovely restaurant manager Cand at for your appointment. The staff take very good care of their customers the snack bar is wonderfully staffed with a lovely restaurant manager Candace who warmly offered be a hot cup of Joe as I walked up. I do not own a Toyota, but drive a Nissan Titan and I find it as welcome here as I am. Thanks “T” Toyota very much. And especially thanks to Candace for making my morning so special. Bob More

My dad purchased a car here from Victor. The car was passed down to me and I always talk to Victor when it’s having the regular maintenance done. Great guy. Very knowledgeable and we’re in The car was passed down to me and I always talk to Victor when it’s having the regular maintenance done. Great guy. Very knowledgeable and we’re in talks of ordering my new one now. More

Friendly and efficient service, relaxing atmosphere while waiting on your service. Appreciated the barista clerk offering something to drink while waiting. waiting on your service. Appreciated the barista clerk offering something to drink while waiting. More