Toyota of Braintree
Braintree, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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It was great working with Ed Hayes. Ed was very proactive in keeping me updated on the status of the car. Whenever I emailed Ed with a question, his response was always timely and thor Ed was very proactive in keeping me updated on the status of the car. Whenever I emailed Ed with a question, his response was always timely and thorough. It took approximately 14 months for me to get the car. If it wasn't for Ed, I wouldn't have waited that long and would have probably gone somewhere else. When I went to pick the car at the dealership, Ed walked me through everything, to include helping me set-up Apple Car Play. Carlos O. made the process of trading in my previous RAV4 easy. He was very courteous and understanding. I had a great experience working with the team at Toyota of Braintree. More
I am utterly disappointed with the service department at this dealership, which is particularly disheartening considering how I initially purchased my car here and even referred friends to do the same. My 2 this dealership, which is particularly disheartening considering how I initially purchased my car here and even referred friends to do the same. My 2022 Sienna with 18000 miles developed a serious issue while I was driving – all the dashboard lights suddenly illuminated. Naturally concerned, I promptly brought it back to the dealership for assistance. The initial diagnosis was followed by a two-day wait for the required part to arrive, which is understandable. However, what ensued was a baffling display of neglect and incompetence. Despite the part's arrival, it languished uninstalled in my car for over a week. As someone who depends on my vehicle for my livelihood, this has caused me immense stress and frustration. It's been over a week now, and I'm still waiting for my car to be fixed. I used to hold this dealership in high regard, but this experience has irreversibly tarnished my perception. The blatant lack of urgency, communication, and respect for my time is truly disheartening. To think that I recommended this place to friends only deepens my disappointment. If you value your time, money, and sanity, I strongly advise against entrusting this service department with your vehicle. It's truly a letdown when a place you once trusted falls so far from grace. More
Gerry and Arthur at Toyota are amazing and they both were so helpful with my first car experience! I highly recommend them both. so helpful with my first car experience! I highly recommend them both. More
The offer made on my trade in was far below Kelly Blue book. The car is in very good condition, I found their offer insulting. book. The car is in very good condition, I found their offer insulting. More
Great experience. Joe made the car buying process simple and easy. I will be contacting him for my next purchase. Joe made the car buying process simple and easy. I will be contacting him for my next purchase. More
Bob and the team are terrific! They provide an incredible experience from start to finish. They provide an incredible experience from start to finish. More
Wonderful customer service! No sales pressure, just facts. Loved Ed! My parents have been going to this dealership for many years. We will be back! No sales pressure, just facts. Loved Ed! My parents have been going to this dealership for many years. We will be back! More
This is our second purchase of new vehicles within the past 18 months. We are very satisfied with the quality of our new Toyotas. Ed Hayes helped us through the process and always kept us up to date by in past 18 months. We are very satisfied with the quality of our new Toyotas. Ed Hayes helped us through the process and always kept us up to date by informing us of the delivery status of our Corolla Cross. Would highly recommend your dealership to friends and family! More
Everything went smoothly and was he process was efficient and quick.Any questions we had were answered promptly and thoroughly explained.Overall this was a great experience and Salam did a wonderf efficient and quick.Any questions we had were answered promptly and thoroughly explained.Overall this was a great experience and Salam did a wonderful job we are were happy with the procces. More
Carlos Ortega and Ed Hayes are the Best! !! Have bought several cars and trucks off them. No one better!!! The stand behind their word and there are never any problems! I would and have r !! Have bought several cars and trucks off them. No one better!!! The stand behind their word and there are never any problems! I would and have recomended them to family and friends!!! More