Toyota of Braintree

This is the 3rd vehicle I have purchased here and despite the fact that there was nobody else there buying a car the process still took over 2 hours. THEN when we came to pick up the car at the agreed upon t the fact that there was nobody else there buying a car the process still took over 2 hours. THEN when we came to pick up the car at the agreed upon time it wasn’t ready so we waited about 45 minutes. It should have been sitting there with the inspection done and the plates on it. Sam was very pleasant and knowledgeable but this was unacceptable. More

My husband came into the dealership for service on our Toyota Camry SE at 11am and was out of service department by 2pm. No complaints. Toyota Camry SE at 11am and was out of service department by 2pm. No complaints. More

This is a well managed and customer friendly dealership. I have been a customer since 2008 and will continue to patronize this establishment. Looking forward to purchasing a new vehicle here soon. I have been a customer since 2008 and will continue to patronize this establishment. Looking forward to purchasing a new vehicle here soon. More

She’s not friendly. Didn’t even say Thank you after she told me that my car is ready. She’s not very helpful either when I asked her question. told me that my car is ready. She’s not very helpful either when I asked her question. More

Sam was so kind, and a pleasure to do business with, he took care of my family every step of the way! Thank you again! took care of my family every step of the way! Thank you again! More

Visited for research, but left with a new truck! My wife and I visited Toyota of Braintree on a friend's recommendation to look at a used Tundra. Sam Zaidan met us at the door and, over the next 4-5 My wife and I visited Toyota of Braintree on a friend's recommendation to look at a used Tundra. Sam Zaidan met us at the door and, over the next 4-5 hours(?), he patiently helped us look at our options, and test drive a number of trucks, both used and new. Much to my surprise, we left as owners of a new Tundra. The pricing was very competitive, the service was impeccable, and the long term value was good for us. I am wary of the stereotypical car sales schtick, but Sam and the folks at Toyota of Braintree were nothing like that. I'm looking forward to my complementary service call in a few months, both to get the truck taken care of and to say hello to Sam. I plan to update this review after my service call. More

I had no intentions on getting a car until I received the best service and felt so welcomed by Sam. I would highly recommend working with him he went out of his way to find me something that fit everything I best service and felt so welcomed by Sam. I would highly recommend working with him he went out of his way to find me something that fit everything I needed and didn’t pressure me into anything. Gave me all of my options in black and white. More

Sam has been great came in looking for a used online Ford Escape and ended up purchasing a rav4 have never owned a Toyota before and well I lm very happy. Sam made the car buying experience easy and stress Escape and ended up purchasing a rav4 have never owned a Toyota before and well I lm very happy. Sam made the car buying experience easy and stress free. So thanks so much to everyone involved in helping make this happen for my family. More

Awesome car buying experience! I just bought a brand new 2020 Rav4. I have never purchased a new vehicle before and was very nervous going into it. However, I am familiar with Toyot I just bought a brand new 2020 Rav4. I have never purchased a new vehicle before and was very nervous going into it. However, I am familiar with Toyota of Braintree. My family members have purchased their vehicles there before and had them serviced. They have always had nothing but positive things to say. The two gentlemen who assisted me were Bob Hadges, who I first contacted prior to coming in, and Sam Zaidan who was the salesman. Bob was quick to respond to my e-mails regarding setting up a time to come in and see the vehicle. He let me know ahead of time the pricing and inventory on the colors I was interested in viewing. Bob paired me with Sam, whom I have nothing but positive things to say about. Sam was very accommodating, not pushy, informative, and up front and honest about everything we discussed. He took away the stress and worry away from the car buying experience for me. I would highly recommend these two gentlemen to anyone visiting this branch. More

I just wanted to take a minute to rate my recent experience at Braintree Toyota. I give this dealership 5 stars! More specifically I would like to give high praise to my salesman, Viet Vu. Not only experience at Braintree Toyota. I give this dealership 5 stars! More specifically I would like to give high praise to my salesman, Viet Vu. Not only was Viet extremely genuine, he was also a true professional. I have been a loyal Volvo customer for several years. The more time I spent talking with Viet the more inclined I became to purchasing a Toyota. Viet’s experience, knowledge, transparency, authenticity is far more superior to that of other salesmen that I encountered at other dealerships. Viet’s approach is quite relaxed and there was no pressure from him at all. After doing my homework shopping around, I knew the deal that I wanted to complete and that worked for me. At no time did I have to go to the mat with Viet and the team. Everyone (Viet, Freddie, Eric, Phil) found a way to make it work for me — especially Viet. Thank you for allowing me to leave your dealership with my dignity still in tact. To the leadership team: your customer centric focus is exemplary. Hire more sales team members like Viet. Viet truly stands out in the crowd! More