Toyota of Braintree

Great Experience This time buying a car started out very differently than my previous experiences at Toyota of Braintree. It started on the internet with a request f This time buying a car started out very differently than my previous experiences at Toyota of Braintree. It started on the internet with a request for an appointment. Eric quickly responded and we were off and running. When arrived I was introduced to Joe Lawlor. He was knowledgeable, exceptionally helpful and very personable in this time of social distancing. The one thing that did not change was the care and understanding that the whole team at Toyota of Braintree took to insure I was satisfied with my new car. Great job Joe and team More

Thanks Eric and team! Eric F is a top-notch salesperson. Thanks for making our experience an excellent one. Sam, Eric F and Fred Z were all top-notch salespeople. Thanks Eric F is a top-notch salesperson. Thanks for making our experience an excellent one. Sam, Eric F and Fred Z were all top-notch salespeople. Thanks for making our experience an excellent one. More

Joe Lawlor delivered Great Service! Working with Joe was so easy and hassle free! He made sure we were satisfied with every step of the process! First time here and would recommend other Working with Joe was so easy and hassle free! He made sure we were satisfied with every step of the process! First time here and would recommend others to come! Vehicle was ready quickly and delivered clean! More

Great Experience! Working with Joe to get into my new Tacoma was a great experience. He was helpful through the negotiation process and very personable. Will definitely Working with Joe to get into my new Tacoma was a great experience. He was helpful through the negotiation process and very personable. Will definitely recommend for anyone interested in buying a new or used Toyota. Thanks again, Joe! More

Steve Lavanchy is the best in Sales! We’ve bought 3 Toyotas from Steve Lavanchy. He always goes the extra mile to make sure he fits us with the right car to suit our needs. He ensures the We’ve bought 3 Toyotas from Steve Lavanchy. He always goes the extra mile to make sure he fits us with the right car to suit our needs. He ensures the purchase goes smoothly. We’ve always been happy and keep going back to him! Thank you, Steve! This dealership is friendly and they give you space to make an informed decision. They know they have great cars and do not need to be pushy. I appreciate that. The service department has been great, too. Overall, we are satisfied Toyota customers. More

Purchased 4 tires and so far so good. Inez is so friendly. She took the time to help me choose the right tires and did not feel rushed with my decision. friendly. She took the time to help me choose the right tires and did not feel rushed with my decision. More

Refused to negotiate the price. Made the financing very confusing. After I left, and denied future service he made what seemed like a ploy for me to come back by saying for me to return to the dealership t confusing. After I left, and denied future service he made what seemed like a ploy for me to come back by saying for me to return to the dealership to obtain my registration. He still had my registration. He took it earlier to review my trade in but neglected to tell me that he had taken my registration in the first place and not returned it. I was very disappointed with my service as a returning customer. I will not be pursuing ANY future purchases at this dealership because of this salesman. More

Will never go there again Totally unhappy and disappointed with the recent service. I took my car to fix a check engine light issue related to small EVP leak. They could not di Totally unhappy and disappointed with the recent service. I took my car to fix a check engine light issue related to small EVP leak. They could not diagnose the problem at first and kept replacing parts one by one every day, eventually replacing fuel neck and charcoal canister and the leak detection pump. My issue is with the quality of the repair. I went under the car when I brought the car home and noticed that fuel neck and the went line have install back using zip ties without using bolts. The hardware that use to clip the air vent filter was missing and it was zip tied to another part and also touching the exhaust line. They have also not installed back the left muffler heat shield. The sales person denied zip tying and loosing parts when I complained. They agreed to put parts back together correctly when I send them the photos of he install without accepting any wrong doing. His excuse was that he forgot to tell me that the parts were zip tied when I paid them and took the car back. They also denied misplacing muffler heat shield but when I insisted that it was there and I need it back, They gave me a new part and wanted $120 to install as one they lost was just lying above the muffler. So they knew that they misplaced it even though didn’t accept it. This behavior shows that this is the typical way they repair (without following Toyota specs) and just hack things together thinking the customer would not notice. It took 4 days for them to install the parts back correctly and I took back the car thinking now all is fine. But then I found the back seat bottom cushion was not installed back properly and the left side seat fastening clip had been broken. The seat cushion has lifting up from both side corners and sliding forward from driver side(left). I just call the sales person(Ashok) and told I want it installed correctly. He said that they did not remove it. Then said he will check with the technician and the service supervisor when I said I know you people removed it and how my car was before the repair. Not just that, there is a big paint scratch near the left rear seat where the fastener was broken and also black hand prints under the lip of the seat cushion. I think technician pry the seat using a pry bar from the sides scratching paint, breaking the left clip and also bending the sides of the sear cushion. These people destroyed every part they touched doing the repair. I took my car to Toyota Braintree thinking they would fix according to Toyota spec. But I was wrong. They are even worse than any other non-Toyota repair shop. I only paid the premium price taking the car Toyota Braintree for repair. I am going to give Toyota Braintree one more chance to correct these issues and I will escalate this to Toyota regional and corporate if Toyota Braintree fail to address them. More

Bob Wilfand helped me back in February and I couldn’t Bob Wilfand helped me back in February and I couldn’t have been happier! For context, I’m a 22-year-old girl, who despite doing research before goin Bob Wilfand helped me back in February and I couldn’t have been happier! For context, I’m a 22-year-old girl, who despite doing research before going to the dealership, was very nervous about the whole car-buying process. I was intimidated by the thought of going to a dealership and possibly being pushed into something I did not want given that I’m so young. What I thought would be a stressful day actually turned out to be a fun day! Bob was so kind, genuinely cared about me finding a good fit, and gave me great advice. He listened to what I wanted or concerns I had, not pushing me into something I was uncomfortable with. He was also so patient with my infinte questions! I ended up leasing a 2020 RAV4 and have been so happy with it! When I realized later that week that one of my heated seats wasn’t activated, Bob took care of setting up the appointment for me and was very helpful through the whole process (Not to worry about the seats by the way, all that had to be done was simply connect a wire. I had the heated seats done as an add-on.). I can confidently say that my whole family, not just me, will buy cars exclusively through Bob moving forward. He truly is a kind salesman who wants his customers to be happy. He’ll even check in with you from time to time. If you’re looking for a Toyota, Bob is your guy!!!!! More

Very smooth. No waiting, which is the way it should be. I was in and out with no issues at all. I will be back for my next service. I was in and out with no issues at all. I will be back for my next service. More