Toyota of Alvin

Worth the drive My daughter and I came to Toyota of Alvin to get her a new car and the dealership was so great. When we walked in Steve greeted us and had a young man My daughter and I came to Toyota of Alvin to get her a new car and the dealership was so great. When we walked in Steve greeted us and had a young man bring us bottled water. Our sales guy Tanner got us the car she wanted and the payments were less than we asked. There was a bit of a wait to get into finance but Toni in Customer Service came and brought a goodie basket and gave us Ice Cream. She went over some things about the vehicle and gave us some really nice coffee mugs. Once we got into finance it was quick. I don't live close to Alvin but I will be sending people that was because it was worth the drive. More

Don't waste your time -- Do not buy a car here I wish this place had a negative star...I am in the market to purchase a van for my special needs child. I was in communication with John since July I wish this place had a negative star...I am in the market to purchase a van for my special needs child. I was in communication with John since July and regarding a specific sienna. After he gave me a price, I finally decided to go and check out the car. I live over an hour and drive each way. At 5:30pm in the evening I decided to go and pick up my FAMILY! and drive to Alvin to look at the car and purchase it. When we got there John and Leah greeted me and said that they will set me up with a Sales person. I was taken back a little because I thought I had already communicated with John this whole time and now I have to deal with another sales man. So I was engaged with a sales man met up with him and said he will go and get the car. It took him 20 minutes to finally bring the car in. When he brought it, the car seemed to be driven because it had 347 miles and it was very dirty inside. He tells us to take a spin and when I asked him if he will come with us to show us the details of the car, he said no you go ahead and test drive it. I test drove the car and immediately I felt that the car is not right. I drove the car back to the dealership and he said ok lets go and do the paperwork. The salesman didn't even take us to his desk to figure out the price instead he immediately started to fill in the credit application and I asked, that I don't want to fill in the credit information until we agree on the price that we had talked about and that is where it all started. He started explaining to me about the process and that I don't tell him how to do his job and that he has been here since 9 in morning and that he wants to make sure that I dont wast his time. I was shocked to hear this words from him. Wasting his time, I just drove over an hour with my family and he thinks I am here to waste his time. So then he stops the application process and wants a signature from me saying that if the price is right I will buy the car from him, I completely refused to do that how can i sign on a blank page! he explained to me about the "process" again and finally I told him that I don't want to deal with him anymore as I don't feel comfortable at all. After a few minutes the "manager" by the name Kevin comes to us and shows us the paper with the price of the car. I told him that we have already negotiated the price and showed him the email trail and the price. He said no and that I am mistaken and said that is not possible. I showed him the email and made him read the entire email trail word by word and asked him at what point was I mistaken and he said that it is a mistake and walks off and tells us to leave the dealership. I was very shocked by this type of behavior from a manager. I asked him specific questions about the details of the car and he said he doesn't know anything about those. I spent over an hour driving, paid tolls, made special arrangement for my special needs child and now the guy tells me to leave the dealership! This is not right...I would definitely not recommend this dealership to anybody, from reading other reviews it looks they do a bait and switch, where they tell you a price and make you come in and then sucker you into buying another car. Oh by the way, I have not heard anything back from Leah or John or an apologies from anybody about this. More

Best car buying experience of my life thisis Timothy Watson this is without the best place to buy a car the sales people treat you like family and will fight for what you want thank you A thisis Timothy Watson this is without the best place to buy a car the sales people treat you like family and will fight for what you want thank you Austin Gilder and Ramone Gutierrez,and Mrs. Toni. More

Exellent I had an awesome experience thank you Eric you were fast and very helpful, and Brittany for talking me into coming in also Stacey Gabe and Leah were a I had an awesome experience thank you Eric you were fast and very helpful, and Brittany for talking me into coming in also Stacey Gabe and Leah were an awesome help as well thank you!!!! More

Great Service I always have a great experience with treiu and cliff. they have great customer service and always answer all my questions. They always go over everyt I always have a great experience with treiu and cliff. they have great customer service and always answer all my questions. They always go over everything in detail with me before and after the work is done so there are never any surprises. More

Faysal Ali Mr. Faysal Ali gave me exceptional customer service while renting a car from Toyota of Alvin. He really takes his time and focuses on the customer. Mr. Faysal Ali gave me exceptional customer service while renting a car from Toyota of Alvin. He really takes his time and focuses on the customer. More

Awesome place I had an amazing experience when my husband and I went to buy a new vehicle. Austin, Brenden, Ramone and Ashley were awesome people to work with. A sp I had an amazing experience when my husband and I went to buy a new vehicle. Austin, Brenden, Ramone and Ashley were awesome people to work with. A special thanks to Austin for all of your help in getting us the right vehicle for the right price. More