Toyota World of Newton

As returning customers, we arrived at Newton for our appointment with Matt Trotta. Matt was to take us into the financial office of Victor as soon as we arrived. Matt was busy with a customer but took a appointment with Matt Trotta. Matt was to take us into the financial office of Victor as soon as we arrived. Matt was busy with a customer but took a minute to greet us. He checked and Victor was also busy. Matt requested we have a seat and Victor would come and get us as soon as possible. We walked around the showroom, then sat in full view of Matt. After 55 minutes of waiting we went to the reception desk and told the woman, who was also aware we were waiting, that we were leaving. She called Matt who apologized profusely and blamed it on Victor. I don't want anyone else to go through such an experience of basically being ignored .I will NEVER go to Newton Toyota again. If anyone is looking for a great Toyota dealer, buy from Johnstons Toyota in Middletown(New Hampton), NY.Johnstons is family owned and you will be treated like family. We went to Johnstons the same day and picked up our vehicle the next day. See my Johnstons Toyota Scion review. More

This is a testimonial on my interaction with Newton Toyota. First and foremost, at the leadership of Victor Filimonchuk, General Manager - everything went smoothly and he was involved in every step of Toyota. First and foremost, at the leadership of Victor Filimonchuk, General Manager - everything went smoothly and he was involved in every step of the process. Mr. Filimonchuk 'does care about the customer experience' and does everything to facilitate that; he is a consummate professional. I have nothing but good things to say about him and his leadership. Another good experience I had was with Betsy Marerro Sales Associate. Betsy was personable and directed me to reconsider a Toyota product after highlighting a few of the new options. She made certain that I was guided along the entire process and in good hands. I also dealt with Gregory who was very polite and shared his information on the vehicle with options. He was genuinely helpful and exhibited a team spirit. I also met most of the Service Department staff members that are top notch. They also scheduled a future service appointment to ensure that things are working out well. With so many dealers having that highway mentality of hard sales - that is not the case here. These employees - Victor, Betsy and George are invested in doing things properly. Give them a try and tell them I sent you. More

I had a great experience dealing with Toyota World. I had searched a long time to find a used Venza with all the right options. I finally found it through Toyota World's internet sales dept. The ladies had searched a long time to find a used Venza with all the right options. I finally found it through Toyota World's internet sales dept. The ladies in the Internet sales dept were helpful and responsive from the first inquiry and numerous emails and phone calls to get more info. It was a Toyota Certified Used vehicle so I knew it had to meet their stringent inspection process, but as an out of state buyer I had to rely on the word of the sales staff for the condition and description of the vehicle. My bank was very slow to get everything finalized with the financing and the staff remained patient through the process. I also couldn’t make the 3+ hour trip for about a week after making the offer, and they held the vehicle for me as promised. I dealt with John Mayo to finalize the sale and I can’t say enough great things about him. I took a rental car to make the drive and John was there to greet me as I arrived and stayed late about 10:30 pm until the last signature was signed. He even drove me to drop off my rental car. John Mayo was helpful, friendly, communicated well, honest, and went the extra mile to make sure I was satisfied. He even followed up after the sale to make sure I was happy with my purchase. I would definitely recommend Toyota World of Newton and would return in the future. The vehicle was just as described and was an exceptional price compared to the many others I had seen through my several month search. I am still extremely happy and satisfied with my purchase. The manager Bob Leonard and the entire staff was great. Dealing with guy like John Mayo was an added bonus. Thanks again! Duane Hilmar, Upstate NY More

I was welcomed right away by John Mayo and able to test drive a new car within an hour. After deciding to lease, Jameson was able to make it work where I was able to afford it. Lastly, after signing all th drive a new car within an hour. After deciding to lease, Jameson was able to make it work where I was able to afford it. Lastly, after signing all the paperwork and trading in my old car, Brian was very helpful in helping me get familiar with the specs of the car. More

My experience with John Mayo was great. He was friendly, honest, and very professional. He was helpful to find a new car with affordable price and explained all details how to use that car. I am Highly reco honest, and very professional. He was helpful to find a new car with affordable price and explained all details how to use that car. I am Highly recommend John as a sales person in Toyota of Newton. More

I came in to service my 2011 Hylander. It needed $1000 of work, needing new tires, and filters, and balancing. I received a mailer that stated I could get a brand new Hylander with 0 % down and 0% inter work, needing new tires, and filters, and balancing. I received a mailer that stated I could get a brand new Hylander with 0 % down and 0% interest I asked "what can you do for me with this?. I looked at different models and test drove them. I wanted to get my best deal with my mailer. It did not happen for a few hours, as I was presented with several quotes, several times, None that I wanted. After a few hours, John Mayo, knowing exactly what I wanted, came in and shook my hand. I left with a 2013 Toyota Hylander plus, with the deal I was looking for. John Mayo was professional, empathetic, and committed to going that extra mile to make sure the customer is comfortable, and satisfied, with their decision. Thank You John. Sharon Bliss More

Excellent experience!! Extremely helpful....I would Excellent experience!! Extremely helpful....I would recommend them to anyone looking to buy a new car! Absolutely the most pleasant car buying exper Excellent experience!! Extremely helpful....I would recommend them to anyone looking to buy a new car! Absolutely the most pleasant car buying experience I've ever had! More

I went to this dealership because of a recommendation and Betsy was the sales person recommended. Initally we sat down and she explained all the questions I had and then took me for a test drive. This init Betsy was the sales person recommended. Initally we sat down and she explained all the questions I had and then took me for a test drive. This initial contact was about two hours. Because I had did research on the internet and knew exactly what I wanted and did not want to settle for a car on lot Betsy then went on the internet to see if any were available and there were none so it had to be built. It took about three weeks and when the car came in Betsy spent well over three hours showing me all the functions of the computer (apps, navigation etc) and where all the switches etc were located and how to operate them. She then connected my cell phone to the blue tooth. When we were all finished she said that if I had any questions to just call her and she would be glad to help. She also took me around to show me the service department and introduce me to the service personnel. I got the impression that she was not the kind of person that was just there for just a "days pay" but that she really loved her job and had the customers concerns and well being in mind. I have not yet used the service department. More

It has been quite a long time that we haven’t received an excellent service was we received yesterday. We decided to visit the dealership in Newton but we were not set about buying the car that day. However, excellent service was we received yesterday. We decided to visit the dealership in Newton but we were not set about buying the car that day. However, the customer service was so amazing and the deal was great that we left with a new car. Thanks to Joe, the process was flawless. He’s truly a nice professional and genuinely a good person. I wish all the places, especially when you’re purchasing something pricey as a car, would give a special treatment as we had at Toyota World in Newton, NJ. We’ll be loyal customers from now on and definitely recommend to others (ask to Joe to be your salesperson, you won’t regret!) Roberta & Robert W. More

Mike has been helping our family for years. He went above and beyond in getting us into our Toyota. We will recommend him to friends. and beyond in getting us into our Toyota. We will recommend him to friends. More