Toyota Universe

Worked with Carolyn after I saw a used Sienna for sale online. Great to work with, pleasant, low-key, no pressure, and very nice price on a clean car. online. Great to work with, pleasant, low-key, no pressure, and very nice price on a clean car. More

Unprofessional behaviors at service desk with no skills or education for customer service and cars. or education for customer service and cars. More

BEWARE FALSE ADVERTISING Found a 2021 Camry for $21,000, but they list the “National Average” price at $31,000 implying a $10,000 discount. A quick Blue Book Value check was closer to $25,000 so n $21,000, but they list the “National Average” price at $31,000 implying a $10,000 discount. A quick Blue Book Value check was closer to $25,000 so naturally I suspect something is off. I called the dealer to get the OTD price but was told I had to come in for that. Okay fine. I also ask about financing, since they advertise 0% APR available on their website. I’m told that yes, 0% APR is available for the vehicle. So I make an appointment to come in, When I finally get to talk to someone about pricing, I’m told that the 0% APR financing option only applies to the $31,000 price! So then I said forget the financing, show me the breakdown of the final OTD price. They add a $2000 “reconditioning fee.” I ask what did you recondition on the car? The rep could not explain and just said it’s some sort of average cost incurred across all their used vehicles. I said this was not included in the advertised price, but they would not remove the fee. The rep further explained that this fee, and the financing details, should have been explained to me when I first called. It wasn’t. They offered to send me a check for $50 for my trouble. More

Thank you Carolyn Fritz during my car buying experience. You were a pleasure to work with. Also thank you to the finance specialist that handled my transaction. He was awesome. The wait to see him was not. You were a pleasure to work with. Also thank you to the finance specialist that handled my transaction. He was awesome. The wait to see him was not. More

Total scam, internet prices don’t reflect a 3000 dollar reconditioning fee that they don’t tell you about until you question the difference in price between internet and at dealership. Then they add anothe reconditioning fee that they don’t tell you about until you question the difference in price between internet and at dealership. Then they add another 1K dealer fee. Be afraid of this dealer total bait and switch price!!!! More

Just want to say how professional Carolyn Fritz was to deal with. Very friendly, very knowledgeable she is an asset to Toyota Universe. deal with. Very friendly, very knowledgeable she is an asset to Toyota Universe. More

We purchased our 2024 Toyota Prius Prime on January 6, 2024. It did not come with a seond key. The salesperson said it was forthcoming. Havign just 1 key to a car is extermely inconvenient and risky in th 2024. It did not come with a seond key. The salesperson said it was forthcoming. Havign just 1 key to a car is extermely inconvenient and risky in the event of its loss. Over 2 months later, we are still waiting. When first following up we were told we would get a letter about the key status by March. That hasn't happeend. Texting with their service someoen said she woudl get back to us and never did. Woudl not trust these people, and if you get told youi get just 1 key, it's unlikely you'll get a second. Really poor service. More

Pedro Martinez made me feel like he cared about my interest, We highly recommend you see Pedro Martinez. If he can’t answer your question he will find it for you. interest, We highly recommend you see Pedro Martinez. If he can’t answer your question he will find it for you. More

SRIMAN PANDA provides excellent customer service and a down to earth experience. Knowledgable, friendly, and caring! down to earth experience. Knowledgable, friendly, and caring! More