Toyota Universe

Andrik was helpful and gave me good information on the RAV4. I’m hoping to return soon! RAV4. I’m hoping to return soon! More

Andrik was a huge help with understanding what my needs and wants were and I highly recommend going to him! and wants were and I highly recommend going to him! More

This was my third car that I leased at Toyota universe and I always ask for Armond to help me. Great salesman very knowledgeable and helpful and I always ask for Armond to help me. Great salesman very knowledgeable and helpful More

BEWARE. This is building full of sleazy sweaty salesMEN. They used an AI rep on the phone to convince me women work there. There were no female salespeopl This is building full of sleazy sweaty salesMEN. They used an AI rep on the phone to convince me women work there. There were no female salespeople at the dealership despite me booking an appointment to meet with a woman on the phone. When I got there for my 2pm meeting, I sat in the lobby for 35 minutes waiting. Three people with 2:30 appointments walked in and were helped before me. This is because I intentionally did not shave and came in a hoodie and flip flops. (Dress poorly and you never have to worry about sleazy sales reps btw, they assume you don't have money.) While I was waiting, someone who purchased the day before came in to cancel because they were lied to verbally and forced to sign for a payment they couldn't afford. She also noted the ai female bot and that none of the models online were available and they just upsell. As I was walking out, the last sales rep available was talking about my credentials and if he wanted to waste his up on me. Do NOT go here. More

They collected my information and my wife Drive license picture and they ask for our signature as well without looking at the car or moving a step towards the selling process, and when I felt weird and unc picture and they ask for our signature as well without looking at the car or moving a step towards the selling process, and when I felt weird and uncomfortable, I decided to not buy a car from there and I ask the paper that it has my information I got it on my hand and the sales manager come to pull it from my hand and he was refusing to give it back to me and that time when I realised that they using customers information then I decide to call the police then he teared the paper that has my information and he threw it away. I had my police report . Stay away from that Dealer be safe. The normal process is to check the car that you’re buying and they may take a picture for your driver license if you want this to drive and then you agree about the price you start to give your personal information to finish the process,if they ask for your information first please run away. More

If I could give zero stars I would. I cannot express how poorly this place is run. There is no communication and, in my experience, are absolutely as untrustworthy as a car dealership I cannot express how poorly this place is run. There is no communication and, in my experience, are absolutely as untrustworthy as a car dealership can be. I spoke with a saleswoman and I was going to buy a car. I had an appointment.. after 40 minutes of being ignored, even after asking the receptionist once if I had the time right, I finally decided to just shop elsewhere and got up to leave. Someone said, ’are you being helped? you’ve been here awhile’ and I was seen by him. It turns out I was ignored before because they were busy selling the exact car we spoke of on the phone to someone else. Okay, sure, money talks, I get it. I don’t get being ignored for 40 minutes past the appointment but the salesman who spoke with me was great. I put 2k down to reserve a specific car. I called a few weeks later during the timeframe it should be in. The salesman no longer worked there. And all of a sudden my car wouldn’t be in for another few weeks. I didn’t understand the lack of communication. But I did get why no car with that VIN (the one I reserved) was anywhere to be found online anymore. Like it disappeared.. aka sold. Online, a car of the same make, model, and color had its stock number updated to match the last few of my reserved and sold cars VIN. They knew what they were doing. I texted the new salesman, like I was told to do after calling the dealership. I was polite and given a date 1-3 weeks away. During that time there was no communication again. All in all, it’s been 2 months when it should have been a same day purchase. More

15 minutes prior to my arrival, I was told over the phone that two new LE RAV4s were in stock. When I arrived, there were none. Then I spent two hours with a salesperson who showed me all of the used models. that two new LE RAV4s were in stock. When I arrived, there were none. Then I spent two hours with a salesperson who showed me all of the used models. I test drove one and the woman offered it to me at a lower price than originally quoted. I went out to my car for ten minutes to call my husband, I came back in with a question, then returned 10 minutes later. I made an offer and handed over my credit card. The salesperson left for 20 minutes, then returned with her manager who told me the car I had just driven was sold. Ridiculous waste of time!!! Also, after I got home, I discovered that the listing price of the car I drove was $2,000 less online than the price I was given in person. Shady dealer! I would not trust them. More

For years we buying our cars from Toyota Universe even tho we leave two hours away but customer service in this place by Armond is incredible tho we leave two hours away but customer service in this place by Armond is incredible More

Armond was amazing from the beginning of our car purchase experience start to finish..we definitely recommend Toyota Universe and Armond to our friends and family experience start to finish..we definitely recommend Toyota Universe and Armond to our friends and family More

My family buying car from Toyota universe for many years and we always work with Armond. He’s like our family. He knows my kids name, birthdays and always call us for every occasion. He’s truly a great pers and we always work with Armond. He’s like our family. He knows my kids name, birthdays and always call us for every occasion. He’s truly a great person! More