Toyota Universe

Great place, Victoria went above and beyond, she answered all my questions and provided me great service all my questions and provided me great service More

Excellent service Moussa was great! Thank you for you for showing me everything and being patient Thank you for you for showing me everything and being patient More

Worked with Carolyn after I saw a used Sienna for sale online. Great to work with, pleasant, low-key, no pressure, and very nice price on a clean car. online. Great to work with, pleasant, low-key, no pressure, and very nice price on a clean car. More

Unprofessional behaviors at service desk with no skills or education for customer service and cars. or education for customer service and cars. More

BEWARE FALSE ADVERTISING Found a 2021 Camry for $21,000, but they list the “National Average” price at $31,000 implying a $10,000 discount. A quick Blue Book Value check was closer to $25,000 so n $21,000, but they list the “National Average” price at $31,000 implying a $10,000 discount. A quick Blue Book Value check was closer to $25,000 so naturally I suspect something is off. I called the dealer to get the OTD price but was told I had to come in for that. Okay fine. I also ask about financing, since they advertise 0% APR available on their website. I’m told that yes, 0% APR is available for the vehicle. So I make an appointment to come in, When I finally get to talk to someone about pricing, I’m told that the 0% APR financing option only applies to the $31,000 price! So then I said forget the financing, show me the breakdown of the final OTD price. They add a $2000 “reconditioning fee.” I ask what did you recondition on the car? The rep could not explain and just said it’s some sort of average cost incurred across all their used vehicles. I said this was not included in the advertised price, but they would not remove the fee. The rep further explained that this fee, and the financing details, should have been explained to me when I first called. It wasn’t. They offered to send me a check for $50 for my trouble. More

Thank you Carolyn Fritz during my car buying experience. You were a pleasure to work with. Also thank you to the finance specialist that handled my transaction. He was awesome. The wait to see him was not. You were a pleasure to work with. Also thank you to the finance specialist that handled my transaction. He was awesome. The wait to see him was not. More

Total scam, internet prices don’t reflect a 3000 dollar reconditioning fee that they don’t tell you about until you question the difference in price between internet and at dealership. Then they add anothe reconditioning fee that they don’t tell you about until you question the difference in price between internet and at dealership. Then they add another 1K dealer fee. Be afraid of this dealer total bait and switch price!!!! More

Just want to say how professional Carolyn Fritz was to deal with. Very friendly, very knowledgeable she is an asset to Toyota Universe. deal with. Very friendly, very knowledgeable she is an asset to Toyota Universe. More