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Toyota Universe

Little Falls, NJ

Overview
Reviews
Vehicles
4.7
2,283 Reviews
Call Dealership (973) 785-4710
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1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,283 reviews

August 03, 2024

Luther is the best guy to see he knows about the Toyota product and so kind More

by Mary V
Recommend Dealer
Yes
Employees Worked With
Luther St Elien
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August 03, 2024

I was just there and Luther was amazing help definitely recommend everyone ask for him if you visit. More

by Joetoy248
Recommend Dealer
Yes
Employees Worked With
Luther St Elien
Report | Print
August 03, 2024

Sameer was great salesman he helped me out to get new Camry, Was an easy process, love the car so much More

by yochananbirmhack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SAMEER
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August 02, 2024

I just purchased a new Rav4 from Sameer at Toyota Universe, very good salesman, i recommend him to everyone i know, thank you More

by yochananbirmhack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SAMEER
Report | Print
Aug 02, 2024 -

Toyota Universe responded

Thank you for your fantastic feedback! We’re thrilled to hear that Sameer provided you with excellent service and helped you find your new RAV4. Your recommendation means a lot to us, and we’re grateful for your kind words. If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your new vehicle, and thanks again for choosing Toyota Universe!

July 31, 2024

Renewed my lease again with toyota, andres didnit again for me…love the place and the treatment… More

by Roger suprimi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gonzalez, andres
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Jul 31, 2024 -

Toyota Universe responded

Thank you for your feedback! We’re thrilled to hear that Andres provided you with excellent service once again and that you love the treatment you received. We appreciate your continued trust in us and are glad to have you back for another lease. If you need anything else or have any questions, feel free to reach out. Enjoy your renewed lease!

July 31, 2024

BEWARE BAIT AND SWITCH! After I looked for a 2024 RAV4 Hybrid LE on Toyota Universe's website, a woman named Janis Giambertone called me and said if I came in right now I co More

by horganism3
Recommend Dealer
No
Employees Worked With
Janis Giambertone
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Jul 31, 2024 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

July 30, 2024

Poor customer service. Everytime you called no one would get back to you. Had my car for 4 days. Not responsive at all to your needs. More

by lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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July 24, 2024

Very bad experience they insult customers with their follow up calls. I don’t know how they sell cars . You can’t even get hold of no sales manager More

by MAHDIBELL1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mio
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July 23, 2024

Great place, Victoria went above and beyond, she answered all my questions and provided me great service More

by santiago MG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Urrejola
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Jul 24, 2024 -

Toyota Universe responded

Thank you for your wonderful review! We're thrilled to hear that Victoria went above and beyond to answer all your questions and provide great service. Your feedback means a lot to us. If you need any further assistance or have more questions, please don’t hesitate to reach out. We look forward to serving you again!

July 03, 2024

Excellent service Moussa was great! Thank you for you for showing me everything and being patient More

by Elreda9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moussa Elreda
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Jul 03, 2024 -

Toyota Universe responded

Thank you so much for your kind words! We're delighted to hear that you received excellent service from Moussa. Patience and thoroughness are qualities we value highly, and we're glad Moussa demonstrated these during your visit. We'll be sure to pass along your appreciation to him.

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