Toyota Universe

Great Salesmanship Aron Eilertsen is the finest sales representative you will ever meet. He is very knowledgeable, professional and pleasant. Toyota makes great, reli Aron Eilertsen is the finest sales representative you will ever meet. He is very knowledgeable, professional and pleasant. Toyota makes great, reliable cars and Aron will help you choose the right car for you. Go see Aron at Toyota Universe in Little Falls, NJ. J Bednarick 1/1/20 More

By far the worse customer service experience I have ever received! Honestly, don't bother going there, they are only willing to sell what they want, not what you need. Just went earlier today to see what w received! Honestly, don't bother going there, they are only willing to sell what they want, not what you need. Just went earlier today to see what where my options since my lease is now over and the sales person did not give me the time of day! It was as he was bother by my presence, I still can believe people are allow to treat others this way! What is wrong with these people, never again will go to this dealer! Do not recommend! It should be illegal to treat people this poorly!!! More

Highly Recommended!! Great place to go! Michael Alvarez was extremely helpful, polite and professional and helped me find exactly what I was looking for! Highly recommend Great place to go! Michael Alvarez was extremely helpful, polite and professional and helped me find exactly what I was looking for! Highly recommend this place to others, as Michael was not only extremely helpful but honest in what I was looking for. More

I have had interactions with Elisa Mora and she is wonderful, knowledgeable and patient. She is such a sweetheart I would recommend her to anyone and everyone. wonderful, knowledgeable and patient. She is such a sweetheart I would recommend her to anyone and everyone. More

Armond and Tom were very friendly and professional, they Armond and Tom were very friendly and professional, they made sure I understood everything before moving forward and tried to let me get a good deal Armond and Tom were very friendly and professional, they made sure I understood everything before moving forward and tried to let me get a good deal too, in and out under three hours for the whole process and drove away with a sweet new Highlander! More

Freak Show!!! The horror story began when the car was advertised for 2 different prices. I contacted the dealer and the they told me that the lowest value was co The horror story began when the car was advertised for 2 different prices. I contacted the dealer and the they told me that the lowest value was correct. I informed that I was over 200 miles away and would only go if the value was what we agreed. They said yes, and that I could go. I left my house (another State) at 3:30am and went to the store. Once there the conversation changed completely, and tried to charge me $ 3,000.00 more than we had agreed. After much discussion, he charged me $ 1,100.00 over the top, but I paid the extra price. Because the car was good and I didn't want to miss my trip.   Payment was total in cash. But...... This was just the middle of the nightmare. I waited more than 3 hours to release the documentation. When I asked for the car title, the salesman told me that he WOULD NOT give it to me at that time, but would mail me between 7 and 10 days. Even knowing from the beginning that I live in another state and need the title to go to RMV. That is, after disregarding the price, hold me for more than 4 hours, receive the money ... He said he would not give me the car title. I considered it a complete lack of respect, honesty and transparency ... I lost my time, my work day, my trip, I was at a loss and without the car. I never recommend it to anyone. More

They told me I needed a new transmission and my transmission was leaking wanted t to charge me $5300 ...turns out I took it and called aamco transmission in Bloomfield, turns out transmission need transmission was leaking wanted t to charge me $5300 ...turns out I took it and called aamco transmission in Bloomfield, turns out transmission needed to be reprogrammed , And the leak was not from the transmission it was a gasket for the transfer case and the power steering pump was leaking all said and done I said $5000 I didn’t go transmission this dealership obviously didn’t know what it was talking about! More

Great customer service at this location. They always Great customer service at this location. They always know how to make, what could be, a stressful process easier for you. Our salesman Armond Simoni Great customer service at this location. They always know how to make, what could be, a stressful process easier for you. Our salesman Armond Simonian was a tremendous help throughout my experience and I’m extremely happy with my new car! More

I went to Toyota Universe and was blown away. There was so many options and Michael explained each one perfectly. I did not make a purchase but I will come back and go to Michael. so many options and Michael explained each one perfectly. I did not make a purchase but I will come back and go to Michael. More

Good Delearship! I was so pleased with the great customer service and good pricing. Please do meet Koshy Thomas who was great! He helped me with my first big purchase I was so pleased with the great customer service and good pricing. Please do meet Koshy Thomas who was great! He helped me with my first big purchase of buying my Toyota Rav 4. You have to visit the dealership in Little Falls! More