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Toyota Universe

Little Falls, NJ

Overview
Reviews
Vehicles
4.7
2,274 Reviews
Call Dealership (973) 785-4710
View Awards

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,274 reviews

August 08, 2024

I’m so glad that I choose this dealership because I found a sales person who speaks my language (Turkish) Armond was very helpful and friendly. More

by Kerim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
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Aug 09, 2024 -

Toyota Universe responded

Thank you so much for your kind words! We’re thrilled to hear that Armond's ability to speak Turkish made your experience with us more enjoyable. We're proud of our team and their dedication to providing excellent service. If you need any further assistance, please don't hesitate to reach out.

August 07, 2024

This was my second Corolla from this dealership, both times we had great experience. Armond take care of everything over the phone and drove the car to our house! More

by Jim Niel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
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Aug 07, 2024 -

Toyota Universe responded

Thank you for your wonderful review! We’re thrilled to hear that both of your experiences with us were great and that Armond made the process so convenient by handling everything over the phone and delivering the car to your house. Your continued trust means a lot to us. If you need anything else in the future, we're always here to help. Enjoy your new Corolla!

August 07, 2024

I had a great experience with this dealership throughout the whole buying process, specially being helped by Sergio Lopez. 5 Stars!!! More

by Shwan Mendez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Lopez
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Aug 07, 2024 -

Toyota Universe responded

Thank you for your fantastic feedback! We’re thrilled to hear that you had a great experience throughout the buying process and that Sergio Lopez made a positive impact. Your satisfaction is our priority, and we’re grateful for your kind words. If you need any further assistance, don’t hesitate to reach out. Enjoy your new vehicle!

August 07, 2024

great experience one again with Andres, every time i get a great deal and excellent sales treatment. This is something very important to me because I'm buying a car either way, might as well just do it with More

by propikuruben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
andres gonzalez
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Aug 07, 2024 -

Toyota Universe responded

Thank you for your positive feedback! We’re thrilled to hear that Andres consistently provides you with great deals and excellent sales treatment. We understand how important it is to work with someone dedicated to making the process smooth and satisfying. Your continued support means a lot to us. If you need anything else, don’t hesitate to reach out. Enjoy your new car!

August 03, 2024

Luther is the best guy to see he knows about the Toyota product and so kind More

by Mary V
Recommend Dealer
Yes
Employees Worked With
Luther St Elien
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August 02, 2024

I just purchased a new Rav4 from Sameer at Toyota Universe, very good salesman, i recommend him to everyone i know, thank you More

by yochananbirmhack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SAMEER
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Aug 02, 2024 -

Toyota Universe responded

Thank you for your fantastic feedback! We’re thrilled to hear that Sameer provided you with excellent service and helped you find your new RAV4. Your recommendation means a lot to us, and we’re grateful for your kind words. If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your new vehicle, and thanks again for choosing Toyota Universe!

July 31, 2024

Renewed my lease again with toyota, andres didnit again for me…love the place and the treatment… More

by Roger suprimi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gonzalez, andres
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Jul 31, 2024 -

Toyota Universe responded

Thank you for your feedback! We’re thrilled to hear that Andres provided you with excellent service once again and that you love the treatment you received. We appreciate your continued trust in us and are glad to have you back for another lease. If you need anything else or have any questions, feel free to reach out. Enjoy your renewed lease!

July 31, 2024

BEWARE BAIT AND SWITCH! After I looked for a 2024 RAV4 Hybrid LE on Toyota Universe's website, a woman named Janis Giambertone called me and said if I came in right now I co More

by horganism3
Recommend Dealer
No
Employees Worked With
Janis Giambertone
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Jul 31, 2024 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

July 30, 2024

Poor customer service. Everytime you called no one would get back to you. Had my car for 4 days. Not responsive at all to your needs. More

by lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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July 24, 2024

Very bad experience they insult customers with their follow up calls. I don’t know how they sell cars . You can’t even get hold of no sales manager More

by MAHDIBELL1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mio
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