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Toyota Universe

Little Falls, NJ

Overview
Reviews
Vehicles
4.6
2,280 Reviews
Call Dealership (973) 785-4710
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1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,280 reviews

September 24, 2024

Being helped by salesman Sergio López highly contributed to a welcoming experience and top notch customer service. 10 out of 10! More

by Rosmery Castillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Lopez
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Sep 24, 2024 -

Toyota Universe responded

Thank you for the fantastic review! We're thrilled to hear that Sergio López provided a welcoming experience and top-notch customer service. Your 10 out of 10 rating means a lot to us, and we'll be sure to share your kind words with Sergio. Enjoy your new ride, and let us know if you need anything in the future!

September 22, 2024

First time going to a dealership but thanks to Jailene who gave great service and was very informative, I was able to enjoy my time there. More

by Lr182110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jailene
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Sep 23, 2024 -

Toyota Universe responded

Thank you for your wonderful feedback! We’re thrilled to hear that Jailene made your first dealership experience enjoyable! Her dedication to providing informative and attentive service is truly appreciated. If you have any more questions or need assistance in the future, feel free to reach out!

September 21, 2024

This was my first car and Jennifer made it amazing from her knowledge to making me feel like I got the best deal in town thanks to her my new adventure with my new little family begins in my Toyota xle 202 More

by Richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Moran
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September 21, 2024

I had a great experience here at Toyota universe. The person that was helping me was very helpful and new what she was talking about when it came down to sales I was very pleased with Jailene Rodri More

by Zrodriguez22.zr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jailene Rodriguez
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September 21, 2024

Great attention by salesman Sergio Lopez. We’re very happy with our new certified used vehicle. More

by Gary Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Lopez
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September 21, 2024

Staff is very friendly, welcoming with an understanding of customer satisfaction. The sales rep Jailene that I spoke had great insight on what best suited my budget. I would recommend friends to go there. More

by dehnertkkiana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jailene Rodriguez
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September 18, 2024

Sameer was my salesman great guy made process very easy would recommend you ask for Sam if visiting Toyota universe ty More

by Lou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sameer
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Sep 18, 2024 -

Toyota Universe responded

Thank you for the great feedback! We're delighted to hear that Sameer made the process easy and enjoyable for you. We appreciate your recommendation and will make sure to pass along your kind words to Sameer. If you need any further assistance or have any questions, feel free to reach out. Thanks again for choosing Toyota Universe!

September 18, 2024

I had really good experience at this dealership. This was my first car from Toyota Universe, my salesman was Armond. He helped me by showing 4 different models till I chose highlander. More

by Arnold
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arnold
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Sep 19, 2024 -

Toyota Universe responded

Thank you for choosing Toyota Universe for your first car! We're thrilled to hear that Armond provided great assistance in helping you explore different models and find the perfect Highlander. Enjoy your new vehicle, and we look forward to welcoming you back for any future needs!

September 17, 2024

There was a sales person here who was rude to me and told me it was a waste of time. I give 5 stars to anyone because I can't find the name of the person I work with. Because I can't give stars to that perso More

by mustafayldz.93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edd
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Sep 17, 2024 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

September 16, 2024

amazing service from Luther St. Elien he helped me get an awesome deal once again! I will definitely say go see him for a great deal. More

by mrsaint
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luther St Elien
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Sep 16, 2024 -

Toyota Universe responded

Thank you for the fantastic review! We're thrilled to hear that Luther St. Elien provided you with amazing service and helped you secure a great deal. We appreciate your recommendation and look forward to assisting you again in the future!

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