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Toyota Universe

Little Falls, NJ

4.7
2,283 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,283 reviews

August 15, 2022

This was the best car buying experience I've had. Armond, the salesman, was knowledgeable and friendly. The finance manager, was excellent. Felipe Antoun ,in service department, super friendly. More

by Timothy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armond
Aug 16, 2022 -

Toyota Universe responded

Timothy, thank you so much for the review. We are so glad our team was so helpful!

August 14, 2022

Daniel was great, he made me feel welcomed and like no question was a dumb one. I was able to learn what I needed to about my options, and I will for sure be coming back to him when my family is ready. More

by daniela.yetii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Plaza
Aug 15, 2022 -

Toyota Universe responded

Daniela, thank you so much for taking the time to leave a give star review!

August 14, 2022

They were very helpful and tried their best to find a suitable car and plan that could work well for me. More

by Niurka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel P., Isaiah Rodriguez
Aug 15, 2022 -

Toyota Universe responded

Thank you so much for sharing your experience!

August 14, 2022

Our new sales person named Sam Sameer is the best he’s perfect we bought 3 cars He was friendly, made us feel like family because of him we will continue to come back! You need more sales people like him! More

by Molina62175
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Sameer
Aug 15, 2022 -

Toyota Universe responded

Thank you so much for sharing your experience with Sam!

August 14, 2022

Daniel and Chris were patient, knowledgeable, and diligent in getting me the truck that I wanted. The price was great at their location and is why I traveled all the way there. The facility was clean More

by MaCap21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel plaza
Aug 15, 2022 -

Toyota Universe responded

Thank you so much for taking the time to share your experience!

August 14, 2022

Armond and Felipe were great. This was my first time buying a car alone and they made the experience super easy. They were friendly and very helpful. They informed me of my all op More

by Reciodonna6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armond
Aug 15, 2022 -

Toyota Universe responded

Thank you so much for the five star review!

August 03, 2022

My boyfriend and I were looking for a car and Sam helped us with everything we needed. Made sure to stay around our budget and made sure to deliver us with whatever needs we had. We felt super comfortable. More

by Sally Castillo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 03, 2022 -

Toyota Universe responded

Sally, thank you so much for sharing your experience! We are so glad Sam was so helpful!

August 03, 2022

Sales person andres gonzalez was excellent, toyota universe has a great location and excellent staff! Loved it there. More

by Chavescolonfer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres, Gonzalez
Aug 03, 2022 -

Toyota Universe responded

Thank you so much for the five star review! We are so happy that Andres was so helpful!

August 01, 2022

Sold the car and didn't call us. Used car bait and switch -typical. I caught it by checking car link on cars.com and saw it was no longer available. When I called they were apologeti More

by Renee Romeo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Adams
Aug 02, 2022 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We would like to discuss your situation in further detail. At your next availability, please call our Customer Relations Manager at ext. 6259. Thank you.

July 28, 2022

Danny just knows what you need and how to get you in the right car and out of the dealership to enjoy your day. I’ll always come to him for anything! Bring your friends and family to him! He's amazing. More

by tgonz
Recommend Dealer
Yes
Employees Worked With
Daniel Plaza
Jul 28, 2022 -

Toyota Universe responded

Thank you so much for the five star review!

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