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Toyota Universe

Little Falls, NJ

Overview
Reviews
Vehicles
4.7
2,278 Reviews
Call Dealership (973) 785-4710
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1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,278 reviews

September 21, 2024

Sergio was great no time wasted, quick transaction and good to go!! Thank you so much More

by Marcos Valerio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Lopez
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September 21, 2024

Great attention by salesman Sergio Lopez. We’re very happy with our new certified used vehicle. More

by Gary Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Lopez
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September 21, 2024

Staff is very friendly, welcoming with an understanding of customer satisfaction. The sales rep Jailene that I spoke had great insight on what best suited my budget. I would recommend friends to go there. More

by dehnertkkiana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jailene Rodriguez
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September 21, 2024

I had a great experience here at Toyota universe. The person that was helping me was very helpful and new what she was talking about when it came down to sales I was very pleased with Jailene Rodri More

by Zrodriguez22.zr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jailene Rodriguez
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September 20, 2024

Jennifer was amazing & overall very knowledgeable and she answered all of my questions nicely great job! More

by Jenson Ames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Moran
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Sep 20, 2024 -

Toyota Universe responded

Thank you for the wonderful review! We're so glad to hear that Jennifer provided excellent service and answered all of your questions. We’ll be sure to pass along your kind words to her. If you need anything else, feel free to reach out. Enjoy your new car!

September 20, 2024

Moussa was the sales person he was excellent and knowledable. Very happy and pleasant experience. Will definitely be back! Thank you again Moussa for making it smooth experience. More

by derricksnow23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moussa Elreda
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September 18, 2024

Sameer was my salesman great guy made process very easy would recommend you ask for Sam if visiting Toyota universe ty More

by Lou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sameer
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Sep 18, 2024 -

Toyota Universe responded

Thank you for the great feedback! We're delighted to hear that Sameer made the process easy and enjoyable for you. We appreciate your recommendation and will make sure to pass along your kind words to Sameer. If you need any further assistance or have any questions, feel free to reach out. Thanks again for choosing Toyota Universe!

September 18, 2024

I had really good experience at this dealership. This was my first car from Toyota Universe, my salesman was Armond. He helped me by showing 4 different models till I chose highlander. More

by Arnold
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arnold
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Sep 19, 2024 -

Toyota Universe responded

Thank you for choosing Toyota Universe for your first car! We're thrilled to hear that Armond provided great assistance in helping you explore different models and find the perfect Highlander. Enjoy your new vehicle, and we look forward to welcoming you back for any future needs!

September 17, 2024

There was a sales person here who was rude to me and told me it was a waste of time. I give 5 stars to anyone because I can't find the name of the person I work with. Because I can't give stars to that perso More

by mustafayldz.93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edd
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Sep 17, 2024 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

September 16, 2024

I have shopped here like every where it has its good and bads. The Goods is Luther St.Elien amazing person and so knowledgeable, bad limited vehicles . More

by Cocoadecorcafe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luther St Elien
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Sep 16, 2024 -

Toyota Universe responded

Thank you for your feedback and for highlighting Luther St. Elien’s exceptional service! We're glad to hear that his knowledge and assistance made a positive impression. We appreciate your input regarding our vehicle selection and are always working to improve. If you have any specific needs or questions, please let us know, and we’ll do our best to assist you.

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