Toyota Universe

Worst customer service ever! If I could give them zero stars, I would. I recently purchased an electric vehicle (bz4x) from them and was given inaccurate information regarding th If I could give them zero stars, I would. I recently purchased an electric vehicle (bz4x) from them and was given inaccurate information regarding the time it takes to fully charge the vehicle. First, my vehicle was handed to me not fully charged because they didn’t want me waiting any longer after spending over 4 hours waiting around on a bunch of employees who are just standing around having inappropriate conversations in front of customers instead of actually working and helping their customers. That should have been my first red flag. I was told it takes up to an hour to fully charge the vehicle which is not accurate. My first charge at a level 1/DC station said it would take over 5 hours to fully charge my vehicle. I paid approximately $15 to only charge it at 30%. I went to a different charging station and it took over 6 hours to charge. I was told that this is “normal” for the first charge. Second charge came, and it took the same amount of time. I kept calling the dealership to get information about the return/exchange policy - zero response. In fact, the ineffective staff they have working at the front desk kept hanging up or dropping the calls every time I asked to speak to a manager. I asked my sales person to please have someone from management return my call and assist - nothing! I kept calling the dealership and finally got someone who was useful and helpful (Juana). She took my information and contact number and said a manager would call me within 30 minutes - nothing! The next day an employee sent me an email asking me about my recent purchase and to give feedback (Maria). I told her how dissatisfied I was with the lack of honesty and transparency provided before making my purchase, provided my contact again and asked to speak to a manager. She responded that I would hear from a supervisor by end of day - nothing! I went in person to the dealership to speak to someone and was quickly told to come the next day. When I refused, they said to wait for a manager. A manager finally came and I explained my concerns with my purchase and ineffective customer service provided. All I had been asking for an entire week was to be provided with their return/exchange policy. The manager went to speak to his supervisor and came back in less than 5 minutes to say there was nothing they could do and that I waited too long. I explained that I had been trying to get a hold of someone all week with no result. I explained that I had emails and text message of my attempts to try to get assistance but was dismissed. The response was the same—“there’s nothing we can do.” I will never purchase another Toyota again especially from this location. The level of disrespect and lack of care for customers is unacceptable! Never again. More

Great dealership, great stuff, Armond makes this transaction smooth and very quick. No sales game at all straight to the point. transaction smooth and very quick. No sales game at all straight to the point. More

Their car prices are fake. They added thousands in fake fees. Car needed a lot of work. I will never buy a car from this place again. Staff doesn’t care at all. They sold me a They added thousands in fake fees. Car needed a lot of work. I will never buy a car from this place again. Staff doesn’t care at all. They sold me a car with a recall, bad brake pads, bad rotors, broken brake caliper, old car battery that needed to be replaced immediately. Place is a joke, one of the worst dealerships I ever been to. More

Armond was very helpful, he made whole transaction painless and smooth. Thanks for great customer service painless and smooth. Thanks for great customer service More

Armond helped us with the whole replacing our lease process. Best part is I have two years of free maintenance. Great experience at this dealership process. Best part is I have two years of free maintenance. Great experience at this dealership More

I definitely recommend working with Irving Guzman if you want a great and smooth experience! He is so helpful, honest, and goes above and beyond with the buying process. want a great and smooth experience! He is so helpful, honest, and goes above and beyond with the buying process. More

Armond was very knowledgeable and friendly, he showed me few cars after test drive three cars I found my new car, Camry XSE. few cars after test drive three cars I found my new car, Camry XSE. More

I am so happy I worked with Royce , he helped me get a good deal! I’m driving a new Camry! good deal! I’m driving a new Camry! More

I have been leasing with this dealership for the last six years and I’ve had nothing but good experiences. This time around Armond helped me out and he, along with the staff, was able to get me into a n six years and I’ve had nothing but good experiences. This time around Armond helped me out and he, along with the staff, was able to get me into a new lease that I was comfortable with More

Just wanted to take a quick second to recognize Dan Plaza. We couldn’t make a deal because of my budgetary constraints but I loved dealing with him and he made me feel super comfortable as he did every Plaza. We couldn’t make a deal because of my budgetary constraints but I loved dealing with him and he made me feel super comfortable as he did everything he could to try and get us to a deal. More