Toyota Universe

Toyota universe has been the best experience I have ever had in a dealership. Well organized very professional. 5 out of 5 stars for me this is my dealer for life excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! had in a dealership. Well organized very professional. 5 out of 5 stars for me this is my dealer for life excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!everything was 100percent customer service.... More

today I needed to visit Toyota Universe for repairs and concerns for my vehicle. As I drove into the service area I was greated by a young lady who was very helpful, and listened intently to issues I had. concerns for my vehicle. As I drove into the service area I was greated by a young lady who was very helpful, and listened intently to issues I had. After the service department took my vehicle I was then brought into the service waiting area where I was able to get a cup of coffee watch some TV and relax with a newspaper for a short while. I found the service area to be very clean. In less than 1 hour my vehicle was fixed and washed. I just want to take a minute to thank that young lady who made me feel welcome. I would highly recomend this dealership to my friends and family. Thank you Rita for making my experience a good one. More

Great place. Friendly environment. Worked with Matt from the Internet Department. Everything went smoothly from walking through the door to walking out with my brand new Corolla! I will most definately re the Internet Department. Everything went smoothly from walking through the door to walking out with my brand new Corolla! I will most definately return to Toyota Universe again and I would recommend it to anyone. Thanks again Matt! More

I went to Toyota Universe looking for a new Camry and Armond was my salesman. The help I recieved from him was exactly what I look for when buying a car. He was straight foward, honest, and to the poin Armond was my salesman. The help I recieved from him was exactly what I look for when buying a car. He was straight foward, honest, and to the point. I walked away with a good deal and achieved it in a reasonable amount of time. He is now the only salesman I will buy a car from. More

Having scheduled an appt,I went to their service dept and was pleasantly pleased with the waiting area and employees.it was very clean and the service advisor let me know when the vehicle was ready prior to was pleasantly pleased with the waiting area and employees.it was very clean and the service advisor let me know when the vehicle was ready prior to the time he had promised.- will be going back next week for bodywork.thanks again More

at first they couldn't even find the key for the test drive ....Would not honor the internet price...added bogus fees of $800 internet fee plus 800 for delivery ( a used car mind you)...very unpleasant h drive ....Would not honor the internet price...added bogus fees of $800 internet fee plus 800 for delivery ( a used car mind you)...very unpleasant hard sell with 3 salesmen including Taz.... a terrible experience.....I will never go back... tried to steer me into shopping by payment....TERRIBLE EXPERIENCE More

I didn't think anyone else could help me as I've already been to another dealership and had a bad experience. I made an appointment to see a RAV4 over the phone and they even had one outside waiting for me been to another dealership and had a bad experience. I made an appointment to see a RAV4 over the phone and they even had one outside waiting for me to test drive. I as impressed by this gesture. I spoke with Alan gram who is very good salesman. The sales process was easy and they did not try to haggle me. it has been some time since I had a pleasurable experience at a dealeship. I took my RAV4 that same day and even had a cup of coffee with Paul the service manager. I can honestly say I had a good experience here nd will recommend my colleages and family to Alan. I don't understand how people here are having such terrible experiences because mine was the complete opposite. give Alan a try More

I have a 2010 Camry (about 6 mos old and bought brand new) and the dealership repaired it for the accelerator recall problem. I got my car back and after driving it over a speed hump at a supermarket a f new) and the dealership repaired it for the accelerator recall problem. I got my car back and after driving it over a speed hump at a supermarket a few days after, I noticed a noise in the front end of my car. It sounded like a metal clunking when driving slow on a hump. I tried to confirm the noise by driving it several times over a hump and it is there. Mind you, I know my car. This noise was not there before I took my car in for "recall repair". I took it back to the dealership a week after since I can't find time out from work. After being passed to three service rep agents just so I can tell them what I was there for, I finally spoke to one after 20 minutes of waiting. I spoke to them about my complaint and I requested to drive the car with one of their mechanics (or whoever will be dealing with my car) to show and make him hear for himself where the noise was coming from. Of course they told me that it would not matter and they will investigate it. I waited patiently and got my car back. I didn't mind the long wait since I knew that there were lots of people for the recall issue and service. The agent told me that they found nothing wrong with the car and they did all their "tests". I drove my car and the moment I hit a hump inside their parking lot, I heard the noise again. I tested it over and over again in their parking lot and it just confirmed that the noise is there. I immediately went back to speak with the same agent and told him about it. I requested for the "mechanic" to come and take a ride with me so I can show and make him hear the noise that I am hearing. The agent told me to wait so he can tell the mechanic. And waited...and waited. I asked him numerous times if the mechanic was on his way to see me and I was informed ( 3 times) that he will be coming out shortly. I waited again, and waited. Finally, I asked again if the "mechanic" was going to see me. The answer? "He can't attend to me since he was currently working on a vehicle. WHAT THE @#$%! After making me wait forever, they will tell me this. Not only that, they did not fix the issue with my car. To compound it, they insisted on having their "expert mechanic/s" take a look at my car while I requested that I drive the car with one of their "experts" so it is easier to know and hear what my complaints were all about. Was anything done? None. I wasted my time and I now hear a noise everytime I drive my car. They told me to come back and I haven't yet because of time constraints. I am not happy at all. Would you? More

I walked in to get a Jeep and trade in my Camry. The I walked in to get a Jeep and trade in my Camry. The Jeep was listed for 26777, when I get in they added $800 for Internet fee and $800 for delivery I walked in to get a Jeep and trade in my Camry. The Jeep was listed for 26777, when I get in they added $800 for Internet fee and $800 for delivery fee. And $814 supposedly for DMV (it was DMV plus 199 for vehicle protection, 280 Dealer doc fees, plus 20 for credit check) Take note..I had the money and no need to check my credit, I didn’t want the Vehicle Protection Package, he said EVERY car in NJ had it, I said NO I don’t have it on mine and I don’t want it on any car. He even said that the online price was to get me in and then they have to add the hidden fees. They offered me $9000 for the Camry . I was offered $15k and $15.3k at other Toyota dealers. This was on a 2008 Jeep with 28k miles. So 26777+800+800=28377 for the Jeep. I walked out. They tried all techniques….the manager talk, the squares, the how much you want and sign here, and even said that someone else had a deposit on it. Toyota had a chance for coming in and take my car, certify it and sell it. I went to Jeep, got 13k for Camry and paid 28500 for an 09 Jeep, no fees at all, not even doc fees. More

I bought a new car from toyota universe and received excellent service. The sales team was helpful and knowledgeable. They had the vehicle I wanted and gave me a fair and reasonable price. I would de excellent service. The sales team was helpful and knowledgeable. They had the vehicle I wanted and gave me a fair and reasonable price. I would definitely recommend this dealership to others. More