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Toyota Universe
Little Falls, NJ
2,457 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,457 reviews
December 13, 2011
My buying experience at Toyota Universe was great. Peter Petronaci was professional and understanding to my needs. I appreciate his follow up calls, after my purchase to see if I had any concerns. I would d Petronaci was professional and understanding to my needs. I appreciate his follow up calls, after my purchase to see if I had any concerns. I would definitily return to Toyota Universe for my next purchase. More
by michael1970
Employees Worked With
peter petronaci
December 13, 2011
I bought a used Mazda cx-7. Giuseppe help me get the car I wanted right away for the affordable price I was looking for. He also help me in finding the best insurance. I'm thankful for having him as my repr I wanted right away for the affordable price I was looking for. He also help me in finding the best insurance. I'm thankful for having him as my representative who was courteous, patient and attentive. It was good to see a salesman who really cared. Thank you Giuseppe. I would definitely recommend Toyota Universe. More
by Ariadne
Employees Worked With
GIUSEPPE PUGLIESE, Guiseppe Pugliese
December 11, 2011
Peter was friendly, he was patient and willing to answer all my questions, also he helped me with my old car, I'm so happy with my new Corolla, Thank You Peter... all my questions, also he helped me with my old car, I'm so happy with my new Corolla, Thank You Peter... More
by malena
Employees Worked With
Peter Petronaci
December 09, 2011
Words can't express how pleased I am with my experience at Toyota Universe. From the time my family and I got there until the time we left we were treated great. Peter was very friendly and our son really at Toyota Universe. From the time my family and I got there until the time we left we were treated great. Peter was very friendly and our son really liked him. He is very honest and outgoing. He took his time with us. All salesmen need to be like Peter. More
by chrisellzey57
Employees Worked With
Peter Petronaci
December 09, 2011
My credit is not to good.So i thought it would be hard to shop for a car. I heard about Toyota universe through a friend. i called and spoke with Sammy...i explained to him about my situation and he said it shop for a car. I heard about Toyota universe through a friend. i called and spoke with Sammy...i explained to him about my situation and he said it would not be a problem.I went and met with Sammy I was interested in a nice preowned car...saw a 2005 chevy malibu and wanted it immediately. The process was easy!..Sammy really helped me out with everything...especially me being nervous about my credit situation but it turned out good after all! Sammy has excellent customer service skills...i hope to come back to Toyota universe in the future and hopefully purchase a new car..hope to work with Sammy again...thank you! More
by jnunez4523
Employees Worked With
Sammy Farag
December 08, 2011
I had a recent bankruptcy, yet they worked hard to find a lender for me. I love my truck. They did give me a few options, but the first one was the best. lender for me. I love my truck. They did give me a few options, but the first one was the best. More
by kluebke
Employees Worked With
Remy B., Remy Braddock
December 08, 2011
I went to toyota universe and the first person to meet me was sherif he was very respectful explained every thing to the best of his knowledge I would recomend this dealership to all my friend and family. was sherif he was very respectful explained every thing to the best of his knowledge I would recomend this dealership to all my friend and family. More
by Minniee
Employees Worked With
Sherif khalil
December 07, 2011
I got a great deal and an incredible trade-in offer that I know I wouldn't have gotten anywhere else. My business was certainly earned! Luis was very helpful in finding the right deal for me and the rest of I know I wouldn't have gotten anywhere else. My business was certainly earned! Luis was very helpful in finding the right deal for me and the rest of the staff were very accommodating. I had lined up several appointments that day but made it to no others, Toyota Universe was the way to go! More
by edenia15
Employees Worked With
Luis Alvarado
December 06, 2011
I rated the overall experience as good rather than great because my experience was not pleasant at the first contact, I was received and treated very well to excellent by Mr. Kalas, while negotiating the de because my experience was not pleasant at the first contact, I was received and treated very well to excellent by Mr. Kalas, while negotiating the deal on the new vehicle; however at the moment of closing the deal, the sales manager a man by the name "Manny" showed up and was very grandiose to himself, acting and speaking rude to his own co-worker Mr. Kalas, Manny humiliated and disrespected Mr Kalas in front of me, a customer buying or negotiating a deal. I suggest Mr. Manny to take sensitivity training in regard to how to treat not only consumers but co-workers which is as well as important to run successful business, I had the impression Mr. Kalas has been tolerating Manny negative attitude for quite a while and is not nice to work in a hostile environment. I walk away that night, i did not buy the car, I went shopping around two other places, but finally after Mr. Kalas follow up phone calls,I returned just because of Mr Kalas patience and humbleness. In general was a great experience but unpleasant at that moment because reprimanding employees in front of costumers is under any circumstances not appropriate and violates the human rights and dignity. More
by omsalas
Employees Worked With
Steve Kalas, Jose Macote
