Toyota Universe

Remy is great salemen to work with,he had all the answers to my question.I am not very good with cars,but the way he explained things went smooth.And i got the feeling he was more interested in making my lea to my question.I am not very good with cars,but the way he explained things went smooth.And i got the feeling he was more interested in making my leave the place happy,rather just making a sale. More

I was recommended to this dealership by a friend who made an earlier purchase. I made an appointment to visit the dealer and had only told remy the model and color I was interested in. I showed up early and an earlier purchase. I made an appointment to visit the dealer and had only told remy the model and color I was interested in. I showed up early and remy was busy with another customer. Nevertheless remy had me outside,test driving the exact car I spoke of. He was personable and genuine tended to all my needs and still made time for me after the sale. Me and the client remy was helping left at the same time. The way remy multitasks was nothing short of amazing, never has buying a car been so simple and I really felt good about my purchase. I've kept with tradition and recommended the dealership and made sure they asked for him by name. More

My wife and I were in the market for a SUV with a third row to help with our expanding family, but were not intersested in buying new at this point. We came to toyota univ. to look at a 2004 Merc. Mountai row to help with our expanding family, but were not intersested in buying new at this point. We came to toyota univ. to look at a 2004 Merc. Mountaineer. The vehicle we ended up buying was in bueatiful shape, and appeared to have been wroking properly. We aranged a deal, and told the salesman that we were going to think about it, as we had one more vehicle to look at before we "pulled the trigger" on the Mountaineer. The original deal was for $7000. cash and a trade in of $3000 including a 100,000/ 5yr warrantee...sweet deal right? Well we returned later that afternoon, and were told that the deal was not valid, and that our salesman had lied to us. So they came back after much diliberation with a $8500.00 cash with $3000.00 trade in, tax/tags/lic. fees not included and no warrantee. After much argument and dealing from both ends we ended up paying the 8500, and they allowed a trade for another car we had which was of lesser value, and threw the warrantee back in. Part of the agreement was that they provide service to a few options on the vehicle that weren't working. (Back up sensor and such) I brought the vehicle back to the dealership after placing eleven phone calls and leaving eleven messages. On the way back to the dealership the vehicle's engine began to loose power and nearly stalled on Route 80. I told them about it, and there theory is that it's not applicable to the service contract or the NJ Lemon Law, and all they will cover is the drive train, engine and trans for Lemon law incidents. In the process of waiting three hours + to even hear what is wrong with the car before I can tell them to fix it, even if it's at my own expense at this point. I also recently learned the the Sales rep was let go for striking this deal with us, and is working somewhere else. This man, Louis Gomes was a fantastic salesman and really tried to make this deal happen and I wish him luck wherever he is. Toyota Universe is a fancy dealership with alot of showy extras that make people feel safe and secure. The underside to it is that they are a car dealership, plain and simple, and they are only out for the bottom line, and really don't have any intent in satisfying a person who spent (basically) $11,000 cash in their place of business. I had fully intended on building a relationship with the dealership and purchasing our new car here in less then a year when we are ready to make that move. Not anymore. I am completely disatisfied with the managment of this compnay and warn anyone who intends on shopping here to be on your toes and pay attention to what is told to you, and what they offer you. They may slide in and backhand the deal! As far as employees, they have some top knoch people (non-managment). A gentlemen in the service dept. trully wanted to help, but could not because of his boss telling him "fix what you have to, and do nothing more". All personell in the showroom are friendly and have helped answer questions. So people on the low end of the payscale are great....just watch those managers! In conclusion, the only benifit to me at this store is the free popcorn and good conversation with some sales reps... I can see that others have had a positive experience here, and I'm sure most of you will, but my experience was horrible, and personally would never recommend anyone to this establishment. More

Salesman was easy to deal with and friendly. I had no hassels and I would strongly recommend anyone to go to this dealer. When I went in with my wife the dealership was nicely presented and I was helped hassels and I would strongly recommend anyone to go to this dealer. When I went in with my wife the dealership was nicely presented and I was helped right away and did not have to wait for a salesperson to help me. I was able to take mutliple vehicles for a test ride until I was comfortable with the one I chose. More

I was looking for a newer Tacoma with low mileage and a 4 cylinder and they had one on their site. I had a Tundra which I`d been very happy with but the gas mileage was not that great. I called to see if it cylinder and they had one on their site. I had a Tundra which I`d been very happy with but the gas mileage was not that great. I called to see if it were still available and it was. My wife and I drove down and met with Peter the salesperson. In dealing with him, I felt that he was honest and forthcoming. We struck a deal for my trade-in and the Tacoma. What I was even more impressed with was that even after the deal was signed and I got my truck, a couple of minor mishaps happened with it that he took care of right away with it. And he really didn`t have to. Also, he called later on after a few days after purchase just to check how things were going with the vehicle. I can`t recommend Peter enough. Would deal with him and ToyotaUniverse again in a second and have already recommended them to family. Also, we love the new truck! More

Paul Stump very kindly referred me to Sammy Farag who was helpful and professional. I love my new Camry, it drives and rides so smoothly. This is my second purchase from Toyota Universe and it won't be my l helpful and professional. I love my new Camry, it drives and rides so smoothly. This is my second purchase from Toyota Universe and it won't be my last!!! Their sales and service are great!!!! More

Based on my experience, I would recommend you stay far away from this dealer. I bought a used Corolla earlier this year only to discover the next day it was missing an important safety feature that should away from this dealer. I bought a used Corolla earlier this year only to discover the next day it was missing an important safety feature that should have been included. This missing part was of course not pointed out by the salesman. My attempts to resolve my dispute with the dealer have been futile. They give you lots of promises, but they are just lies and they have no intention of taking care of customers once they have the customer's money. Very dishonest dealer! I wonder if the positive ratings in this forum are genuine. Notice that this dealer does not cooperative with dealerrater.com or the better business bureau. That tells you all you need to know about their reputation! Again, stay away! More

Stay away! They used al dirty tricks to get your money. You cheated th etotal price (deliberately miscalculated) and insurance coverage. When I showed them the miscalculation, they didn't want to give my You cheated th etotal price (deliberately miscalculated) and insurance coverage. When I showed them the miscalculation, they didn't want to give my money back. They were very dishonest, crooked people. More

The above salesman was very knowledgable and friendly. The dealership was well maintained and shopper friendly, I will definately consider making my purchase there. The managemt answered all my questions The dealership was well maintained and shopper friendly, I will definately consider making my purchase there. The managemt answered all my questions and provided me with a favorable quote, after I look around a bit more im sure I will return for my vehicle of interest. More

Don't even think of going to this car dealer, infact I would advice Toyota people to cancel dealership from them. Worst customer services and never keep there words. They keep on calling you and waste you would advice Toyota people to cancel dealership from them. Worst customer services and never keep there words. They keep on calling you and waste your time. I would never recommend them to anyone. More