Toyota Universe

After having been to several other dealerships, we were glad we found Giuseppe. The service he provided us was exceptional! Very helpful, courteous and honest! We ended up driving off with our new vehic glad we found Giuseppe. The service he provided us was exceptional! Very helpful, courteous and honest! We ended up driving off with our new vehicle that night thanks to his help. More

I have never had such an enjoyable experience before! This was my first time buying a car and Juan was so helpful. He offered me a lot of advice on how to choose a car that best fits me. As a recent high This was my first time buying a car and Juan was so helpful. He offered me a lot of advice on how to choose a car that best fits me. As a recent highschool graduate it was refreshing to find such great service from someone i just met! Juan, to me, is experienced, friendly, and offers great insight when it comes to buying a car! More

They really go out of their way to help me and I truly appreciate their excellent service and expertise in their field. They did whatever they could to fulfill my needs and I have been an extreemely loya appreciate their excellent service and expertise in their field. They did whatever they could to fulfill my needs and I have been an extreemely loyal Toyota user for all my life and this time I treated myself with a better Toyota car-Venza and I have been very pleased with it so far-as if I am still in a dream. Thank you. Sincerely, Dwun Lin More

i have given a good rating because giuseppe pugliese helped us alot finding the car that i wanted and he was really nice and friendly. helped us alot finding the car that i wanted and he was really nice and friendly. More

I was very pleased with the servcie and professionalism I was very pleased with the servcie and professionalism The dealership was alsi very clean and pleasant The serviceman was professional and polite I was very pleased with the servcie and professionalism The dealership was alsi very clean and pleasant The serviceman was professional and polite he was able to answer all my questions and knew his product well He made several very good suggestions More

I have never had such a wounderful experience in buying a new car! My saleman Juan Aguilar was positive and honest.He was the ability to actually talk with the costumer.I will defenetly come back to toyota u new car! My saleman Juan Aguilar was positive and honest.He was the ability to actually talk with the costumer.I will defenetly come back to toyota universe .Juan answered all my questions with a smile. THANKS JUAN FOR YOU HELP!! More

Adrian was very personable and friendly and had our best interest in mind which is rare for any car salesman. His honesty and ability to actually talk to us as people was very refreshing. interest in mind which is rare for any car salesman. His honesty and ability to actually talk to us as people was very refreshing. More

Mr. Martinez's customer service skills were exceptional; he was personable, approachable, and a delight to work with. He was extremely knowledgable about the toyota products and was able to keep my best int he was personable, approachable, and a delight to work with. He was extremely knowledgable about the toyota products and was able to keep my best interests a main priority. Due to my experience at toyota and, more importantly, with Mr. Martinez, I will certainly buy from this dealer again in the future. More

The first time I took the car to this place for a 15000 mile service, I open the hood to check and find the engine coolant level below the min level in spite of me mentioning that when I dropped it off. I mile service, I open the hood to check and find the engine coolant level below the min level in spite of me mentioning that when I dropped it off. I inspect the car and find that the retractable antenna was bent. They had a free car wash deal with every service and the guy ran it through the wash with the retractable antenna up, causing it to bend. They eventually replaced it after I had to argue with them. Result, bent antenna which would not completely retract when the car is turned off for a week. Waste of time having to go there again to get it fixed. The next time I went there for a rattling noise I was getting from the right side firewall area, it was a complete mess. I had an appointment at 3:00 PM. The guy rings me up and I'm waiting.. I see the car parked in the outside until 4:30 PM when the technician took it for a test drive. At 5:30 the service manager comes to me and tells me that the problem was found and they are almost done fixing it, and it will be $130 for the basic 1.5 hr diagnosis and $90 for the additional hr. When I asked him why I had to pay for the time the car was just sitting in the parking lot, he said he needs to talk to the manager. ARE YOU KIDDING ME!! They eventually took it off, but the intention to cheat and rip off un-noticing customers... F'ed up... And guess what, the rattling sound is back in 3 days, so I drive back there and they tell me I need to make an appointment. SERIOUSLY!! Never going back there. They are just a bunch of scum bags. More

I have never had such an experience in buying a "new to me" car!! My, salesman, Mr. Remington Braddock was positive & understanding of my wariness in buying a used car. He had my chosen vehicle serviced to me" car!! My, salesman, Mr. Remington Braddock was positive & understanding of my wariness in buying a used car. He had my chosen vehicle serviced, prepped, paperwork done & I drove away from the dealership in my newly acquired vehicle, the same day! Mr. Braddock was very professional & helped me to get over my wariness of dealerships. When I decide to acquire another vehicle, preferably a new one, I will definitely come back to Toyota Universe & hope to find Mr. Braddock still there to assist me in another pleasureable purchase! More