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Toyota Universe
Little Falls, NJ
2,289 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,289 reviews
August 25, 2011
that was my first experience at Toyota Universe.I believe its became once in a life time shopping experience for me .Starts from front desk to salesman's,sales manager to finance manager everybody believe its became once in a life time shopping experience for me .Starts from front desk to salesman's,sales manager to finance manager everybody who works over there is so friendly,peaceful and respectful.when i was step in with my work clothes and work boots i thought dealers going to ignore me because of my look and broken English but no ignorance what so ever.they tread me like a business man even i was going to buy cheapest used car on their lot.so i recomend this place anybody who is going to buy Toyota.A specially five star dealer Steven Kalas. More
by ahmetkavut
Employees Worked With
Steve Kalas
August 25, 2011
I went in to buy a Toyota Sienna, and Mark helped me find the van of my dreams! I have owned my Sienna for almost 2 months now & I don't regret it. Mark worked with me to get me the van I wanted for the pr the van of my dreams! I have owned my Sienna for almost 2 months now & I don't regret it. Mark worked with me to get me the van I wanted for the price that I could afford. I HIGHLY recommend going to Toyota Universe if your looking for a good, honest price for a car. Everyone has been so kind and helpful that I have talked to at this dealership. More
by tweetyfins
Employees Worked With
Mark Mo
August 24, 2011
The employees at Toyota Universe make you feel like you're one of the family. Starting with the courteous and smiling receptionists, throughout the sales process and all the way to the delivery of the you're one of the family. Starting with the courteous and smiling receptionists, throughout the sales process and all the way to the delivery of the vehicle, it was a pleasurable experience during a time that can be frustrating and hectic. I have just purchased my second vehicle from Toyota Universe in less than six months. My wife needed a new minivan in March and Randy Juba took the time to explain the options, walk us through the inventory on the property, test drive various models and help us get through the purchase of the new Sienna. We recently vacationed in Hershey Park PA and Niagara Falls Canada which caused us to drive for over 20 hours. The ride was comfortable and uneventful. Just last week I purchased a new Camry from the same dealer and happily had a very similar experience. Randy again worked with me to get the vehicle I needed with the options I requested in the price range I could afford. The dealership employees are more like a family. They understand what you're feeling about purchasing a new vehicle and how you might be unsure about your decisions. I never felt forced or tricked into making a quick decision. I could talk freely with Randy and he gave me the room and time before I eventually made the purchase. More than that; so many follow-up calls ensued to ensure that the vehicles were performing as expected and that no problems or disappointments were experienced. Before each vehicle left the dealership, the customer service team cleaned them inside and out and the gas tank, as well as, all the fluids were checked and filled. Both my wife and I are extremely happy with our new vehicles and the Toyota Universe experience. More
by fbaratta
Employees Worked With
Randall Juba
August 24, 2011
Peter is the best; he was very helpful picking me out my first new car. I loved working with him he went above the rate of just being a sales person but a friend too. He did a wonderful job, everything fro first new car. I loved working with him he went above the rate of just being a sales person but a friend too. He did a wonderful job, everything from pricing to details about the car Pete was delievering every step of the way. He had me sold to paying a car, when I tought I wasn't ready for a new car PAYMENT, but everything went well . Will always go to Toyota Universe; if Pete is there. Thank you for everything. More
by mrslisa123
Employees Worked With
Pete
August 20, 2011
Adrian Martinez was an excellent sales man. He respected my needs in a used car, taking into account price, size, gas mileage, and comfort, and worked to find me the best car. I never felt rushed or taken a my needs in a used car, taking into account price, size, gas mileage, and comfort, and worked to find me the best car. I never felt rushed or taken advantage of, as other dealers have done. Mr. Martinez walked me thru the whole car buying process, from start to finish, with patience, as I had alot of questions since it was my first car purchase. I would highly recommend Toyota Universe and Mr. Martinez to everyone. The entire experience was excellent and I am very pleased with my purchase (1998 Rav4). More
by natasha123
Employees Worked With
Adrian Martinez
August 12, 2011
When you go Toyota Universe, do yourself a favor and ask for Giuseppe in sales. After weeks of looking, we walked in there at 7:30 the other night and saw a car we liked right away. Giuseppe made the entire for Giuseppe in sales. After weeks of looking, we walked in there at 7:30 the other night and saw a car we liked right away. Giuseppe made the entire process so easy. He was a no nonsense guy who earned the trust of my girlfriend right away. He got right to the point and really worked to meet our end goal. After we completed the deal, Jose in finance wrapped everything up for us. We then drove the car we came for that night. Easy, quick, and no nonsense. Thanks guys. More
by Chenzo
Employees Worked With
Giuseppe Pugliese & Jose Macote, Guiseppe Pugliese
August 09, 2011
I went in to dealer looking to purchase a vehical and Yessenia Sanchez approached me. She was very professional, knowledgeable, and polite. She understood exactly what I was looking for. I left out of th Yessenia Sanchez approached me. She was very professional, knowledgeable, and polite. She understood exactly what I was looking for. I left out of the dealer a very happy customer. More
by deputydog411
Employees Worked With
Yessenia Sanchez, Jesse Sanchez
August 06, 2011
Very fast an customer friendly! Omar did everything he could to assure that I am more than satisfied. Ion was wonderful and honest as well. I could not have asked for more and I am more ecstatic. Think yo could to assure that I am more than satisfied. Ion was wonderful and honest as well. I could not have asked for more and I am more ecstatic. Think you so much for everything. More
by alphonsokirby
Employees Worked With
Omar Elhaggar and Ion Sheriff
August 05, 2011
I have one word to say about Toyota Universe, AWESOME!!! I mostly say that because of my honest, friendly, and down to earth salesman, Randall Juba. He was great right from the start. He took his time with I mostly say that because of my honest, friendly, and down to earth salesman, Randall Juba. He was great right from the start. He took his time with us and answered everyone of our questions with ease. My wife and I came in to trade in our 2009 Toyota Corolla. He gave us the best deal for a great 2011 Toyota Camry. On top of that Randall offered my wife a free I-Pad2. We could not believe it, even after that too good to be true deal an I-Pad too! I would and am going to recomend Toyota Universe to everyone I can! I also will most definitely recommend Randall Juba, for exceptional customer service and his vast knowledge of all Toyota vehicles. I just want to say thank you to Toyota Universe and of course Randall Juba!! More
by tommyv5000
Employees Worked With
Randall Juba
