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Toyota Universe

Little Falls, NJ

4.6
2,278 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,278 reviews

March 22, 2012

My experienced at Toyota Universe was great , I was looking for a car that can satisfied all expectations the salesperson Luis was very friendly ,helpful and answered all of my questions. I recommend t More

by Karolet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

March 19, 2012

I would like to personally say thank you Guiseppe Pugliese for his time, efforts, knowledge on Toyota products, and professionalism in dealing with our visit to your dealership. He assisted us with a More

by Patriot87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guiseppe Pugliese
May 09, 2014 -

Toyota Universe responded

It is so nice of you to provide positive feedback to us at Toyota Universe. It makes US happy to make YOU happy. Thank you for letting us know we have achieved that goal!

February 29, 2012

Luis is an amazing salesperson. His knowledge of all of the cars and professionalism is unsurpassed. He is a great asset to Toyota Universe. He was also very friendly and courteous. More

by jasone123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Alvarado
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

February 29, 2012

I'm so happy I bought my car here.. peter petronaci was a great sales person! Nothing like the ones at other dealer who are soo pushy. He got me my camry se at the price and the way I wanted it. Nanny toca h More

by juan0120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
peter and manny
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

February 27, 2012

We bought a used van from Toyota Universe in Feb 2012. Although we initially had a negative experience with the purchase and a few of the employees, the problem is currently in the process of being resolv More

by hrussinko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Martin
May 09, 2014 -

Toyota Universe responded

We are so sorry to hear about your negative experience at Toyota Universe. While we strive for 100% satisfaction at our dealership, sometimes situations do occur, and we apologize. Please know that your situation is not the norm at Toyota Universe, and we will speak with the employees involved. Your feedback is very important to us and helps us to improve our service. Thank you, Isis Llanos Customer Relations Manager 973-785-4710 ext 6259

May 09, 2014 -

hrussinko responded

Iris, this response is 2 years AFTER purchase. Mind you, I was told to take down my initial (true)review in order to rectify the problem. From what I had experienced for weeks from this dealership, I will never return and will never recommend you. Nothing can be done to rectify the experience. Several were involved throughout the chain of command. They truly showed what kind of company they want to be. I assume you are new. Get out while you still can and before you are corrupted by this arrogant, cocky, individuals.

February 18, 2012

Mr. Graham has made buying a car a very easy experiance, before comming to him i walked out of three dealerships. My experiance was so positive i recommened him to my friends and family, two of my friends h More

by starrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Graham, Allen Graham
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

February 06, 2012

i walked in looking for a car, just looking around then this sales man came to help me out he asked me how can i help you today? showed me most of the cars i really liked them all took my info down he did More

by tom15601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
adrian martinez
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

January 22, 2012

I just purchased a Yaris. He was very helpful and knowledgable of the Toyota product. Thank you Joe for assisting me in purchasing the car. I appreciate your kindness. More

by alimora2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Piros
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

January 21, 2012

Professional, no games, fair and efficient. I researched the dealership, the sales person and the car that we were looking for. In no time the deal was closed, no back and forth, we did not wait hours, met More

by ShelleyFrankel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PETER PETRONACI
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

January 21, 2012

I had initially spoken to Napoleon over the phone regarding necessary repair work on my 2001 Camry. He proceeded to explain that the dealer is interested in my car as a trade-in. We then agreed to me More

by HARRISE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Napoleon Mann
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

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