Toyota Universe

I have very good experience at Toyota Universe, everyone was friendly, they have great coffee machine with many flavors. Salesman Armond was kind and very patient. He showed me few cars till a find one that was friendly, they have great coffee machine with many flavors. Salesman Armond was kind and very patient. He showed me few cars till a find one that I really loved More

Gracias a Sergio Lopez por su ayuda en mi nuevo Toyota para mi familia. Una muy buena atención. para mi familia. Una muy buena atención. More

I have worked with Jade Hale three times now, and each experience with him has been outstanding. He is knowledgeable, amicable, highly professional, and deeply committed to providing reasonable service. H experience with him has been outstanding. He is knowledgeable, amicable, highly professional, and deeply committed to providing reasonable service. He is the ideal sales representative. More

Returning costumer here, excellent sales team and a very warming profesionalism from andres. I hope this never changes warming profesionalism from andres. I hope this never changes More

If you're looking for a smooth car-buying experience, contact andres, i have been shopping around and i got a lot of back and forth until I got to this dealer. contact andres, i have been shopping around and i got a lot of back and forth until I got to this dealer. More

I just lease a new Highlander from this dealership, experience at this dealership was absolutely great. Last dealership was playing game with us and trying to sell same truck for over 6000 dollars.Armo experience at this dealership was absolutely great. Last dealership was playing game with us and trying to sell same truck for over 6000 dollars.Armond was very friendly and knowledgeable More

CORRECTION: I mistakenly mentioned the wrong employee in my review. The correct names are Rafael, Armani and William. Everything else in my review on Mar 05, 2025, remains accurate. Typical copy-pa my review. The correct names are Rafael, Armani and William. Everything else in my review on Mar 05, 2025, remains accurate. Typical copy-paste response. You don't actually care about fixing anything-you just want to make it look like you do. Instead of pretending to apologize, why don't you address the lies, hidden fees, and unethical behavior at your dealership? STOP MISLEADING CUSTOMERS" "SAME FAKE APOLOGIES FOR EVERY BAD REVIEW" Mar 05, 2025 - Toyota Universe responded We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability. More

Armond was fantastic, knowledgeable and very friendly, I came to this dealership and look for used car but did great job and convinced me to lease a brand new Camry came to this dealership and look for used car but did great job and convinced me to lease a brand new Camry More

WARNING: TOYOTA UNIVERSE WILL LIE TO YOU AND HIDE FEES! This dealership engages in misleading customers in sales tactics, adds hidden fees, lack if transparency and has some of the worst customer service This dealership engages in misleading customers in sales tactics, adds hidden fees, lack if transparency and has some of the worst customer service I've ever experienced and they refuses to take responsibility. If you sign a contract with them, expect to be ignored when issues arise. Here is what they did to me: An undisclosed $4000.00 or $5000.00 markup was added to the MSRP-. They lied about the money factor(interest rate equivalent). Toyota Financial and the dealership blamed each other instead of giving me a straight answer. They refused to provide a breakdown of my lease Gross Capitalized cost ($48,718.83) why? Because they know their numbers don't add up. They lied about GAP insurance, I asked them to remove it, and they falsely claimed it was "FREE" and "couldn't be removed". they charged me $1200.00 for it! they later promised to remove it but never did...I had to call the company myself before the 30 days deadline. College rebate for $500.00: the finance manager lied and said I had already received it...when I hadn't. The GM only gave me a check for it after I caught them in the lie. The dodged my calls and emails after signing. Once they have your money, you don't exist to them. They copy-paste fake apologies to bad reviews instead of actually fixing problems. If you value honesty, fairness, and good customer service, take your business elsewhere, I wish I had. #ToyotaUniverse #CarDealerScam #ToyotaCustomersdeserveBetter #HiddenFees #DishonestDealership More

Yousuf is great, very professional. He made me feel super comfortable throughout my entire purchase. Very straightforward and clear about everything. He made me feel super comfortable throughout my entire purchase. Very straightforward and clear about everything. More