Toyota Universe

i test drove a new car recently and thought it was a great experience. the service that the sales rep Luis Alvardo gave me i felt was excellent. thank you for all of your help. great experience. the service that the sales rep Luis Alvardo gave me i felt was excellent. thank you for all of your help. More

Every step of the process was a struggle, The financial guy (Jose) changed the term of the loan (from 72 months to 84 months) and didn't tell me. When i called to set up an appointment to see why it was c guy (Jose) changed the term of the loan (from 72 months to 84 months) and didn't tell me. When i called to set up an appointment to see why it was changed the financial manager (whatever his name was) was very rude and basically called me a liar. When i would bring my car in for its service and the service department would tell me they could not change factory settings/options. The car manual states that if i would like to change these settings/options to go to the dealership and have them do it. I love the car but would definitely not buy another vehicle from this dealership. BEWARE!! More

I would definitely recommend this dealership to my friends and family. I would advise them to speak particularly to Luis Alvarado. He is what every car salesman should be like. He puts no pressure friends and family. I would advise them to speak particularly to Luis Alvarado. He is what every car salesman should be like. He puts no pressure on you and is very considerate to your needs and to your budget and your time. I purchased my first Toyota Corolla from Luis 2 weeks ago and this past weekend my husband and I purchased another and we agreed that our salesman had to be Luis. We did not want to deal with anyone else. One of the things that we truly admire about Luis is that he cares about his customers even after the deal is done and you drive off the lot with your car. He is constantly checking up on us and making sure that we are completely satisfied with our purchase. Anyone considering purchasing a car, please go to Toyota Universe and ask for Luis Alvarado, you won't be disappointed. Thanks Luis, you're the best. More

We're back for a second 2013 Corolla. 2 weeks ago we came into this dealership and met Luis, he set the bar exceptionally high, he was the epitome of what all sales reps should be. So we bought one for came into this dealership and met Luis, he set the bar exceptionally high, he was the epitome of what all sales reps should be. So we bought one for my wife and today we picked up one for myself. We specifically asked for Luis because he was as professional as they come. Thanks Luis. More

Luis was very polite right from the front door. He always remained very respectful and curtious during our discussions which is an extremely important attribute when dealing with people. always remained very respectful and curtious during our discussions which is an extremely important attribute when dealing with people. More

I want to thank Guiseppe Pugliese for assisting me with the purchase of my 2011 Toyota Rav4. He was very helpful, made the sale of my car a very comfortable and easy purchase. He was knowledgeable on all the purchase of my 2011 Toyota Rav4. He was very helpful, made the sale of my car a very comfortable and easy purchase. He was knowledgeable on all aspects. My grandchildren were with me eating popcorn on his desk while he reviewed all paperwork, payments, incurance. It was a pleasure dealing with him. More

Was to drop off my car Friday night for oil change. When we arrived, we were told it would be done immediately so we would not have to come back Saturday tonlick up. I did not have my coupon with me because we arrived, we were told it would be done immediately so we would not have to come back Saturday tonlick up. I did not have my coupon with me because I was told it was a drop off for Saturday pick up. They refused to honor the coupon price because it wasn't with me. Toyota sent it to me, Toyota changed when the work would be done. It should have been honored. Next time i will stick with my local mechanic. More

Great Sales worker! Seems to really Know his stuff. I would remcommend him to anyone looking for a vehicle that need to be guided in the right direction. would remcommend him to anyone looking for a vehicle that need to be guided in the right direction. More

I bought a 2006 civic from luis alvarado he was profesional and funny i think i got a really good deal after 2 weeks of searching profesional and funny i think i got a really good deal after 2 weeks of searching More