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Toyota Universe

Little Falls, NJ

4.6
2,281 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,281 reviews

March 31, 2015

Amazing experience!! I went into Toyota Universe looking for car and was helped my a young man named Erick Ruperto. He was VERY helpful and so sweet you wouldn't even imag More

by Jayleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Ruperto
Apr 02, 2015 -

Toyota Universe responded

Thank you so much for your excellent feedback! We are happy to know that your enjoyed the amenities that we offer and that Erick made you and your family comfortable throughout your buying experience! Congratulations on your new Corolla lease, and we look forward to serving you again once your lease it up!

March 26, 2015

Amazing!!!!!! I came to the dealership with no high hopes. Boy was i wrong. My salesperson helped me in all the right ways. Got me out of my car and into a new one. More

by Camryowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Roca
Mar 26, 2015 -

Toyota Universe responded

Thank you for sharing your amazing experience with Manny! Our team works very hard to try to accommodate the needs of all of our customers. We're glad that Manny the process of getting you out of your old car and into a new Camry nice and easy! We are so happy to add such a wonderful customer like you to our Toyota Universe family!

March 25, 2015

Great place I came in just thinking of this brand as an option but with the help of a great car salesman I was able to walk out with a brand new car. Erick rupert More

by Neel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Ruperto
Mar 26, 2015 -

Toyota Universe responded

We are always happy to receive feedback from our customers, but we are especially happy to know when one of our team members has provided such a great experience! Our salespeople work hard, fight hard to make sure we are giving all of our customers to best deals possible. Thank you for taking the time to share your experience with us!

March 21, 2015

fantastic customer service ? Manny was super professional. He had true knowledge about cars. He made me feel really especial as a customer. Thank you so much Manny Roca keep the More

by melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Roca
Mar 24, 2015 -

Toyota Universe responded

We are happy to hear that you had a great experience with Manny! We want everyone that visits us to feel special because to us your family! Thank you for choosing Toyota Universe!

March 19, 2015

Thank you Manny!!!! Had a great experience at Toyota universe. Manny made my buying process simple and easy, answer ever single question I had. Loved the experience. Than More

by Mabel Polanco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny
Mar 19, 2015 -

Toyota Universe responded

We are happy to know that you had a wonderful experience with Manny and Toyota Universe! Thank you so much for your great feedback and rating!

March 15, 2015

Amazing customer service Manny was a true profesional. He provided an amazing customer service. Had real knowledge on the vehicle and answer all my questions. He made my proce More

by shamil99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Roca
Mar 17, 2015 -

Toyota Universe responded

Thank you for your feedback about Manny! We are happy to know that he made your car-buying process easy and simple! Please feel free to come and see Manny and our team if you need anything else!

March 14, 2015

Great service! Manny Roca provided amazing customer service. And was very friendly and knowlegeable. He answered my questions and made my decision making process muc More

by Guzman31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Roca
Mar 17, 2015 -

Toyota Universe responded

Buying a car is a big decision, and we are happy to know that Manny made your choices much easier. It's our #1 priority to make sure that all of our customers receive great service. Thank you choosing Toyota Universe! We appreciate having great customers like you!

March 11, 2015

Great Customer Service Wilfredo was such a delight to deal with, not ones did I feel pressure to buy a car. I had mixed feelings about just going in just to see a car, but More

by Izidora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilfredo Vega
Mar 12, 2015 -

Toyota Universe responded

Our #1 priority is our customers, which is anyone that sets foot on our lot. Our team is committed to ensuring that all of our customers feel comfortable and confident when making the decision to buy a car. We are here to help you no matter what! Please feel free to come see us if you have any other questions, or if you are ready to purchase! We are here for YOU! Thank you for your feedback!

March 11, 2015

True customer service I came in with my husband and my three knuckle head kids. Met with a salesman by the name of Luther St.Elien. My kids are fairly young but loud and pl More

by Cocoadecor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luther St.Elien
Mar 12, 2015 -

Toyota Universe responded

We are so happy to read your review! Our team is filled with many great salespeople like Luther, and they understand the importance of family because our customers are our family. We try to make our dealership as kid-friendly and convenient as possible, so that it minimizes the pressure of the decision-making process. Thank you for letting us know that Luther accomplished this for you and your family! We are here if you have any other questions, and look forward to seeing you whenever you are ready to purchase!

March 02, 2015

Amazing experience I had a wonderful experience with sales and leasing consultant Rafael Isip who was good in dealing customers and much friendly... He is the real guy w More

by georgeajoy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Isip
Mar 03, 2015 -

Toyota Universe responded

We are happy to read about your amazing experience with Rafael. We greatly appreciate your feedback! Thank you for choosing Toyota Universe!

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