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Toyota Universe

Little Falls, NJ

4.6
2,281 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,281 reviews

April 15, 2015

Awesome car buying experience Great place to shop for a new or used car. Huge inventory and if hey don't have it they can locate one for you. The salesman I worked with was Allen G More

by anttorres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Graham
Apr 16, 2015 -

Toyota Universe responded

Thank you for your wonderful review! We are so happy you had such a great experience with Allen! It's a pleasure to have a customer like you! We looking forward to serving you again!

April 12, 2015

Bait & switch Came in looking at a used minivan to only be told that I could not test drive because another employee has taken the keys home with him. Then was told More

by kittykickz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Quintin
Apr 23, 2015 -

Toyota Universe responded

We sincerely apologize for the negative experience you had at our dealership. We will continue to work with our employees to ensure there are better lines of communication with our customers so that a situation like yours does not occur again. We thank you for the time you have taken to share your experience with us and appreciate the time you have taken to share your feedback.

April 04, 2015

excellent I'm happy with my sienna Erick is a great person very helpful toyota univers is the best and I love my sienna thank you so much Erick More

by elias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick
Apr 07, 2015 -

Toyota Universe responded

Thank you for letting us know how much you love your Sienna! It makes US happy to know we've made YOU happy!

April 02, 2015

Exelent Thanks Erick Ruperto gracias por ayudarme con la compra de mi auto..! Eres un exelente vendedor, servicial y amable..sino hubiese sido por ti no tuvie More

by Junio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Ruperto
Apr 03, 2015 -

Toyota Universe responded

Gracias por sus comentarios acerca de Erick! Estamos felices de saber que él era capaz de ayudarle con su compra!

April 02, 2015

I love Toyota I love my new Camry, I was greeted at the door by Erick, He helped me choose the right Camry that would fit my budget. He was so nice and made the pro More

by Iris B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Ruperto
Apr 03, 2015 -

Toyota Universe responded

Thank you for letting us know how great your experience with Erick was! It's always important for us to know that our salespeople are helping our customers find cars they love for a price that fits their budget. We appreciate your wonderful feedback, but not as much as we appreciate having a customer like you!

April 01, 2015

Excelente Y muy satifecha Gracias. Erick Ruperto me explicastes eres muy educado atento muy profesional y abla mi. Idioma. Español. Se los recomiendo. Es un lugar More

by _briancarpio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Ruperto
Apr 02, 2015 -

Toyota Universe responded

Es muy importante para nosotros proporcionar a todos nuestros clientes con una experiencia que es excelente y muy satifecha. Gracias por compartir su experiencia!

April 01, 2015

Mejo experienca Erick was so helpful in helping me buy my corolla. I love my New corolla and I cant wait to be back and tarde in my corolla form a highlander. More

by Carloshernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick
Apr 02, 2015 -

Toyota Universe responded

We love that you love your new Corolla! Thank you for sharing your feedback with us!

March 31, 2015

Best experience I want to thank Eric Ruperto for the experience of buying a new car, he is friendly and have the knowlodge of answering all the questions about the ne More

by Brazuca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruperto
Apr 02, 2015 -

Toyota Universe responded

Thank you for letting us know that Eric made your experience so great! We appreciate your wonderful feedback, but not as much as we appreciate having a customer like you!

March 31, 2015

I love my new camry ! So I bought a Camry 2015, Erick R. Helped me out with the process, I hate buying cars because people are very sneaky. Erick helped me out and he was h More

by Narine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick
Apr 02, 2015 -

Toyota Universe responded

We know that buying a car can sometimes be very difficult, but we are delighted to know that Erick was able to make your experience a good one. Thank you for choosing Toyota Universe, and we hope you enjoy your new Camry!

March 31, 2015

Wilfredo Vega was a great sales man. My buying experience was wonderful. He was friendly. He was very knowledgeable and very helpful. All my questions were answered at little falls new je More

by raquel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
wilfredo vega
Apr 02, 2015 -

Toyota Universe responded

We appreciate any feedback we get from our customers, but we are especially appreciative for the wonderful comments you had about Wilfredo! Thank you for choosing Toyota Universe!

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