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Toyota Universe
Little Falls, NJ
2,274 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,274 reviews
January 23, 2024
TERRIBLE EXPERIENCE! !! DO NOT RECOMMEND… I have FINANCED 2023 hybrid RAV4 in August 2023 with TOYOTA UNIVERSE. I picked up my Car’s plates and registration on August 19 !! DO NOT RECOMMEND… I have FINANCED 2023 hybrid RAV4 in August 2023 with TOYOTA UNIVERSE. I picked up my Car’s plates and registration on August 19,2023 from TOYOTA UNIVERSE. I noticed ERROR on car’s Registration. They made mistake (mentioned leased instead Financed) while filling for registration and Title. I immediately informed to Sales person ROBERTO regarding their MISTAKE and asked him to help me correct the ERROR. Due to weekend Roberto couldn’t help me right away but on Monday August 21, 2023 he contacted JENN from DMV department to correct ERROR on my car’s Registration as I HAVE FINANCED MY CAR NOT LEASED. According to JENN (DMV department) I supposed to get my CORRECTED Car Registration in 4 to 6 weeks from August 22nd 2023. I ALSO ADDRESSED THE ISSUE to THE MANAGER MARK RIZZOLO in DECEMBER 2023 after waiting for 4.5 months for updated car registration. He gave me his personal number to contact regarding the matter but he neither answer my call nor reply my text messages. It’s been SIX MONTHS today. I HAVEN’T RECEIVED ANY PHONE CALL FROM TOYOTA UNIVERSE STAFF REGARDING my UPDATED CAR REGISTRATION AND WHEN I CALL THEM THEY DON’T HAVE PROPER ANSWER. THEY BEEN TELLING ME SINCE LAST SIX MONTHS THAT ITS BEEN UNDER PROCESS AND WHEN I ASK THEM FOR PROOF OF PROCESS either THEY PUT ME ON HOLD AND THEN HUNG UP MY CALL or ASK ME TO CALL BACK AFTER SOMETIME. ALSO, THEY CHARGED ME ESTIMATED FEES ( $ 450 )FOR CAR REGISTRATION AND TITLE. ACCORDING TO CAR FINANCED AGREEMENT dealer supposed to REFUND any OVERCHARGED FEE to customer. They supposed to refund me overcharged fees but I HAVEN’T RECEIVED ANY REFUND TILL TODAY. !!!THE WORST CUSTOMER SERVICE EVER!!! More
by Pooja Patel
Employees Worked With
Manager Mark Rizzolo and DMV department Jenn, Roberto Davadi
January 08, 2024
Was a pleasure working with Alberto. Such a kind and trustful sales person. Have bought my cars with him and would 10/10 recommend him. Good work ethic and always helpful with any proble Such a kind and trustful sales person. Have bought my cars with him and would 10/10 recommend him. Good work ethic and always helpful with any problems. More
by hectorjiraldo
Employees Worked With
Alberto Tavarez
January 08, 2024
Alberto was super accommodating with my price range, helped me get a good price and was understanding about my budget. My son will be buying his next car at Toyota with Alberto. Thank you helped me get a good price and was understanding about my budget. My son will be buying his next car at Toyota with Alberto. Thank you More
by LorenaP
Employees Worked With
Alberto Tavarez
November 05, 2023
I had a great service, Laolix made us feel comfortable was honest throughout the process. She made the whole easy and made it accessible and helped me get the exact car I wanted. was honest throughout the process. She made the whole easy and made it accessible and helped me get the exact car I wanted. More
by katherine.madrid.dominguez
Employees Worked With
Laolix Gonzalez
November 03, 2023
“Alberto made my experience super smooth! ! He made sure I felt comfortable with my purchase and will definitely be coming back when purchasing a new vehicle” ! He made sure I felt comfortable with my purchase and will definitely be coming back when purchasing a new vehicle” More
by Ninoska Sanchez
Employees Worked With
Alberto, Riverside Partners, Denny Fernandez
November 03, 2023
Alberto made my experience delightful, bought my sons car and he was really surprised, haven’t had any problems with the car and will be buying my next car with Toyota. If you come in ask for Alberto. and he was really surprised, haven’t had any problems with the car and will be buying my next car with Toyota. If you come in ask for Alberto. More
by Ryaritza405
Employees Worked With
Alberto Tavarez
November 02, 2023
Estuvimos hoy con Laolix quien nos dio un excelente servicio, excelente vendedora, muy amable, y nos dio el mejor servicio y mejores precios. La recomiendo a todos! servicio, excelente vendedora, muy amable, y nos dio el mejor servicio y mejores precios. La recomiendo a todos! More
by Cinthiad17
Employees Worked With
Laolix Gonzalez
