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Toyota Universe
Little Falls, NJ
2,276 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,276 reviews
January 29, 2024
Stay away from this service department. They are completely experienced and dangerous. The have cost me quite a bit of money and wasted much of my time. It took them 5 tries to diagno They are completely experienced and dangerous. The have cost me quite a bit of money and wasted much of my time. It took them 5 tries to diagnose an alignment issue and never figured it out. I took the car to a Mavis dealer where a 19 year old recent graduate of Lincoln Tech figured it out in 5 minutes. Again stay away this place is danger. More
by AvalonEd
Employees Worked With
Luis Champa
January 26, 2024
Please don’t purchase from them the car I brought was 29,887 online but supposedly with the discount it was going to be 22,837 but guess who walked out still paying 29,000 for the Toyota Chr 2021 xle me. 29,887 online but supposedly with the discount it was going to be 22,837 but guess who walked out still paying 29,000 for the Toyota Chr 2021 xle me. The guy Travis said they do that just toget people in I swear this has been the worst experience for my first big purchase also don’t believe them when they say they go with the best bank with the lowest interest rate they go in house first they couldn’t even show me what was the other interest rates that was offer to me also i been trying to reach the finance department some guy name Jose nobody answer me or calls back not even the manger please listen to the reviews and if they’ve an 5 star review it’s xxxxxxxx they ask you to give an review while your there be mindful of that. More
by elishasmith1985
Employees Worked With
Travis, Kevin Adams
January 23, 2024
TERRIBLE EXPERIENCE! !! DO NOT RECOMMEND… I have FINANCED 2023 hybrid RAV4 in August 2023 with TOYOTA UNIVERSE. I picked up my Car’s plates and registration on August 19 !! DO NOT RECOMMEND… I have FINANCED 2023 hybrid RAV4 in August 2023 with TOYOTA UNIVERSE. I picked up my Car’s plates and registration on August 19,2023 from TOYOTA UNIVERSE. I noticed ERROR on car’s Registration. They made mistake (mentioned leased instead Financed) while filling for registration and Title. I immediately informed to Sales person ROBERTO regarding their MISTAKE and asked him to help me correct the ERROR. Due to weekend Roberto couldn’t help me right away but on Monday August 21, 2023 he contacted JENN from DMV department to correct ERROR on my car’s Registration as I HAVE FINANCED MY CAR NOT LEASED. According to JENN (DMV department) I supposed to get my CORRECTED Car Registration in 4 to 6 weeks from August 22nd 2023. I ALSO ADDRESSED THE ISSUE to THE MANAGER MARK RIZZOLO in DECEMBER 2023 after waiting for 4.5 months for updated car registration. He gave me his personal number to contact regarding the matter but he neither answer my call nor reply my text messages. It’s been SIX MONTHS today. I HAVEN’T RECEIVED ANY PHONE CALL FROM TOYOTA UNIVERSE STAFF REGARDING my UPDATED CAR REGISTRATION AND WHEN I CALL THEM THEY DON’T HAVE PROPER ANSWER. THEY BEEN TELLING ME SINCE LAST SIX MONTHS THAT ITS BEEN UNDER PROCESS AND WHEN I ASK THEM FOR PROOF OF PROCESS either THEY PUT ME ON HOLD AND THEN HUNG UP MY CALL or ASK ME TO CALL BACK AFTER SOMETIME. ALSO, THEY CHARGED ME ESTIMATED FEES ( $ 450 )FOR CAR REGISTRATION AND TITLE. ACCORDING TO CAR FINANCED AGREEMENT dealer supposed to REFUND any OVERCHARGED FEE to customer. They supposed to refund me overcharged fees but I HAVEN’T RECEIVED ANY REFUND TILL TODAY. !!!THE WORST CUSTOMER SERVICE EVER!!! More
by Pooja Patel
Employees Worked With
Manager Mark Rizzolo and DMV department Jenn, Roberto Davadi
January 08, 2024
Was a pleasure working with Alberto. Such a kind and trustful sales person. Have bought my cars with him and would 10/10 recommend him. Good work ethic and always helpful with any proble Such a kind and trustful sales person. Have bought my cars with him and would 10/10 recommend him. Good work ethic and always helpful with any problems. More
by hectorjiraldo
Employees Worked With
Alberto Tavarez
January 08, 2024
Alberto was super accommodating with my price range, helped me get a good price and was understanding about my budget. My son will be buying his next car at Toyota with Alberto. Thank you helped me get a good price and was understanding about my budget. My son will be buying his next car at Toyota with Alberto. Thank you More
by LorenaP
Employees Worked With
Alberto Tavarez
November 05, 2023
I had a great service, Laolix made us feel comfortable was honest throughout the process. She made the whole easy and made it accessible and helped me get the exact car I wanted. was honest throughout the process. She made the whole easy and made it accessible and helped me get the exact car I wanted. More
by katherine.madrid.dominguez
Employees Worked With
Laolix Gonzalez
November 03, 2023
“Alberto made my experience super smooth! ! He made sure I felt comfortable with my purchase and will definitely be coming back when purchasing a new vehicle” ! He made sure I felt comfortable with my purchase and will definitely be coming back when purchasing a new vehicle” More
by Ninoska Sanchez
Employees Worked With
Alberto, Riverside Partners, Denny Fernandez
November 03, 2023
Alberto made my experience delightful, bought my sons car and he was really surprised, haven’t had any problems with the car and will be buying my next car with Toyota. If you come in ask for Alberto. and he was really surprised, haven’t had any problems with the car and will be buying my next car with Toyota. If you come in ask for Alberto. More
by Ryaritza405
Employees Worked With
Alberto Tavarez
