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Toyota Universe
Little Falls, NJ
2,274 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 08, 2025
Just got my new vehicle thanks to Zeran! If you're looking for a smooth car-buying experience, definitely reach out to "Z" at Toyota Universe. Highly recommend! If you're looking for a smooth car-buying experience, definitely reach out to "Z" at Toyota Universe. Highly recommend! More
by Paul Lind
Employees Worked With
Zeran Moo Sue
March 07, 2025
CORRECTION: I mistakenly mentioned the wrong employee in my review. The correct names are Rafael, Armani and William. Everything else in my review on Mar 05, 2025, remains accurate. Typical copy-pa my review. The correct names are Rafael, Armani and William. Everything else in my review on Mar 05, 2025, remains accurate. Typical copy-paste response. You don't actually care about fixing anything-you just want to make it look like you do. Instead of pretending to apologize, why don't you address the lies, hidden fees, and unethical behavior at your dealership? STOP MISLEADING CUSTOMERS" "SAME FAKE APOLOGIES FOR EVERY BAD REVIEW" Mar 05, 2025 - Toyota Universe responded We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability. More
by ROY
Employees Worked With
Rafael Armani and William
March 07, 2025
Armond was fantastic, knowledgeable and very friendly, I came to this dealership and look for used car but did great job and convinced me to lease a brand new Camry came to this dealership and look for used car but did great job and convinced me to lease a brand new Camry More
by A.gurre714
Employees Worked With
Armond
March 05, 2025
WARNING: TOYOTA UNIVERSE WILL LIE TO YOU AND HIDE FEES! This dealership engages in misleading customers in sales tactics, adds hidden fees, lack if transparency and has some of the worst customer service This dealership engages in misleading customers in sales tactics, adds hidden fees, lack if transparency and has some of the worst customer service I've ever experienced and they refuses to take responsibility. If you sign a contract with them, expect to be ignored when issues arise. Here is what they did to me: An undisclosed $4000.00 or $5000.00 markup was added to the MSRP-. They lied about the money factor(interest rate equivalent). Toyota Financial and the dealership blamed each other instead of giving me a straight answer. They refused to provide a breakdown of my lease Gross Capitalized cost ($48,718.83) why? Because they know their numbers don't add up. They lied about GAP insurance, I asked them to remove it, and they falsely claimed it was "FREE" and "couldn't be removed". they charged me $1200.00 for it! they later promised to remove it but never did...I had to call the company myself before the 30 days deadline. College rebate for $500.00: the finance manager lied and said I had already received it...when I hadn't. The GM only gave me a check for it after I caught them in the lie. The dodged my calls and emails after signing. Once they have your money, you don't exist to them. They copy-paste fake apologies to bad reviews instead of actually fixing problems. If you value honesty, fairness, and good customer service, take your business elsewhere, I wish I had. #ToyotaUniverse #CarDealerScam #ToyotaCustomersdeserveBetter #HiddenFees #DishonestDealership More
by Roy
Employees Worked With
Denny Fernandez
March 01, 2025
Yousuf is great, very professional. He made me feel super comfortable throughout my entire purchase. Very straightforward and clear about everything. He made me feel super comfortable throughout my entire purchase. Very straightforward and clear about everything. More
by Charles Higgins
Employees Worked With
Yousuf
