Toyota Sunnyvale

Outstanding Toyota Sunnyvale felt safe and clean. All employees wore masks and each one was attentive and professional. I received excellent customer service fr Toyota Sunnyvale felt safe and clean. All employees wore masks and each one was attentive and professional. I received excellent customer service from Ahmad and Kelvin. I have owned Toyota's as long as I have been driving, they last forever. I also get my cars serviced at Toyota Sunnyvale so I would highly recommend this particular Toyota Dealership for buying and servicing your next car. Thank you to Ahmad, Kelvin and Mike for making buying a new car a pleasant experience. Thank you very much! Jodi More

Prius Prime Purchase During Pandemic I was interested in a Prius Prime during the COVID-19 pandemic and contacted Toyota Sunnyvale directly through the website for a quote. Andre Kamali I was interested in a Prius Prime during the COVID-19 pandemic and contacted Toyota Sunnyvale directly through the website for a quote. Andre Kamali replied with a quote and we communicated by phone and text and closed a deal and I took delivery within a few days. No haggling, no hassle and no wasting time, just a straight sell deal done in a very professional manner by experienced sales staff end-to-end. During this pandemic the adjustments made were great and minimal contact is required to ensure safety to both staff and customer. More

GREAT CUSTOMER SERVICE!!! AFTER SOME HELP We started off with a terrible experience when we arrived. we met with a salesperson by the name of Vinod who did not seem to care for our business. h We started off with a terrible experience when we arrived. we met with a salesperson by the name of Vinod who did not seem to care for our business. he probably thought we were there only window shopping. Little did he know that was our third dealer that day and we were wel informed and ready to make our purchase. He was very rude and had no customer service skills, I was then passed on to Praneet who seemed to somewhat care but I was then introduced to James Tran who was very patient and seem to take his time help me with my need great sales person exemplary. I was then introduced to Roy watkins who just saved the whole thing. I was ready to walk out, but after I was introduced to James and Roy I not only stayed but finished my purchase. these guys stayed till almost 9:00pm to help a customer out. that is dedication and customer Service I would highly recommend Sunnyvale Toyota to anyone who asks. More

I picked out the exact vehicle with features I wanted online. Bobby and Kelvin quickly found it for me and brought the vehicle onsite. Most of the process was over the phone and all my paperwork was read online. Bobby and Kelvin quickly found it for me and brought the vehicle onsite. Most of the process was over the phone and all my paperwork was ready to sign when I showed up at the dealership. It was a quick, easy, smooth process for my first purchase of a new vehicle. More

Ahmad has helped us with the Toyota lease we are looking for each year for 10 years. He is fast and efficient when we go to the dealer. for each year for 10 years. He is fast and efficient when we go to the dealer. More

Maria's service knocked it out of the park, again. Maria Castillo has been my service advisor at Sunnyvale Toyota for years. In each encounter, she checked with me which service options would best ser Maria Castillo has been my service advisor at Sunnyvale Toyota for years. In each encounter, she checked with me which service options would best serve me and my Prius best. An amazing way of dealing with customers. Yes? On this last service, I thought I needed an oil change and a new battery. Maria took the car in and had it checked. She showed me that I had not driven much since my last oil change, and that I could wait. And that after driving my Prius - my battery was now charging and holding a charge. Saving me over $400. Since I was preparing my Prius to be sold, Maria said she would be happy to do the 80 point checkup and to change the oil and filter. Knowing that I was selling the car, she suggested that I change the engine and cabin filter to make it a "no-brainer" for any new buyer. This is a good example of Maria helping me get just the services I needed and to make the car right, and in the process, Maria saved me money. More

Outrageous pricing My first Mirai service beyond the covered ToyotaCare consisted of the recommended "inspect everything" and tire rotation. No parts, and no problems fo My first Mirai service beyond the covered ToyotaCare consisted of the recommended "inspect everything" and tire rotation. No parts, and no problems found. The quality, promptness, and courtesy of the service and personnel were all very good. The pricing however was outrageous. I was shocked to hear an estimate of $522, but with the hassle of going anywhere with current shelter-in-place, social unrest, and all, I agreed to proceed. While the service was being done, I checked with other Mirai owners and found that other dealers charged much less, as low as $80 in Tustin (Southern California) and under $300 in San Francisco. There are only a few Toyota dealers capable of servicing a Mirai and this is an abuse of that monopoly. I filed a complaint with Toyota. More

Excellent service from Toyota Sunnyvale and Martin Tamrazi During this difficult period of social distancing my Salesman Martin Tamrazi and The dealership, Toyota Sunnyvale created a very easy, seamless transa During this difficult period of social distancing my Salesman Martin Tamrazi and The dealership, Toyota Sunnyvale created a very easy, seamless transaction for buying my new Prius. The car is exactly what I asked for, the price was fair, and I was treated with total respect during the viewing and transaction period. More

Great customer service. Put me at ease buying a used car and understanding all my options for extended warranty and add ons. Highly recommend this dealership! Special thanks to Rob for being so patient and and understanding all my options for extended warranty and add ons. Highly recommend this dealership! Special thanks to Rob for being so patient and explaining in detail what is and isn’t covered in the care plans. It really made a difference in my decision to buy my first used car More

Luke was very helpful in helping me pick my car, and working with me to get the terms which I wanted. He not only stayed late night well beyond when the dealership closes, but worked with me early the n working with me to get the terms which I wanted. He not only stayed late night well beyond when the dealership closes, but worked with me early the next morning as well. More