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Toyota Sunnyvale
Sunnyvale, CA
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4,380 Reviews of Toyota Sunnyvale
Happy with my new used car! I had been searching for a specific car for months and found exactly what I wanted online at Toyota Sunnyvale. I'm very happy with the vehicle and wit I had been searching for a specific car for months and found exactly what I wanted online at Toyota Sunnyvale. I'm very happy with the vehicle and with the professional and courteous sales support I received from Jory Cuen. There were however multiple unexpected delays in getting some required repairs done to the van before I was able to pick it up. Overall I waited more than a week and on multiple times was given a date that turned out not to be accurate. I'm left a bit concerned as to why multiple repair estimates proved so inaccurate. It looks like a communications issue to me, but who knows? Jory handled the situation well, apologizing when it was appropriate and being more careful in commitments as the delay grew. He kept me up to date and remained focused on getting us to a good closure point. And we did. My wife and I love the van. If I'd been in a dire emergency to get the vehicle perhaps the situation would have been different, but count me as a satisfied customer. More
Excellent Customer Service Omid Shayeganpour who is Sales Manager at toyota sunnyvale, helped me throughout the process of purchasing new corolla. He was reaching out to me and Omid Shayeganpour who is Sales Manager at toyota sunnyvale, helped me throughout the process of purchasing new corolla. He was reaching out to me and made a great amount of time on the phone, and in person. He was very friendly to my family and he was not pressuring us to buy the vehicle. He was generous and provided excellent services. He let me check out the car I wanted and he gave us enough time to think about. He went through all the paper works in details. He answered all the questions we had and completed all the processes step by step with us. He reached the high expectations and gave me high quality experiences at toyota. It is unforgettable experience at toyota. Thank you Omid for helping me and my family and thank you for your time and consideration. More
Excellent car buying experience When you are in the market for a new car, it can be a daunting task. Some dealers can be too aggressive, while others can just be flat out rude and di When you are in the market for a new car, it can be a daunting task. Some dealers can be too aggressive, while others can just be flat out rude and dismissive. Thankfully I had one dealership that I always came to for servicing my car; Toyota Sunnyvale. They have always given me nothing less than stellar service for my car, explained all the details of the service, and overall had a genuinely caring attitude toward me as a customer. When I decided to come to them to purchase a new car, I received the same level of customer care and experience. I had Jay as my sales representative and he did an excellent job in getting me set up for everything I needed for my purchase and explained all the package details. No sales tactics. No pressure. No nonsense. Just pure ease with my purchase. More
Positive, pleasant buying car experience I first chatted with Brian Nguyen online a couple of weeks ago; I had some basic questions about the RAV4 and he answered them quickly and accurately I first chatted with Brian Nguyen online a couple of weeks ago; I had some basic questions about the RAV4 and he answered them quickly and accurately for me. Then on Monday of this week I decided to go do a test drive and if all works out well, buy the car. Brian and I exchanged a couple of emails and I then I scheduled a meeting at 5:00pm. To make a long story short, I got to the dealership around 5:30pm and drove home in my new car at 8:30pm. Overall, it was a very positive and pleasant experience and that's mainly due to Brian and the folks that work around him to support a sale. I would recommend Brain to friends and family looking to purchase a Toyota. More
Excellent service experience in leasing a car Jon did a great job in explaining all the details in a very positive and crystal clear manner. I was lucky to be able to work with him. Every minutes Jon did a great job in explaining all the details in a very positive and crystal clear manner. I was lucky to be able to work with him. Every minutes was positive experience. More
First Time Buyer: Excellent Service Feeling nervous about buying your first car? Toyota Sunnyvale has a reputation of giving excellent customer service. I was brought to Toyota Sunnyvale Feeling nervous about buying your first car? Toyota Sunnyvale has a reputation of giving excellent customer service. I was brought to Toyota Sunnyvale because of my immediate family's feedback. I was scared buying a new car; I was just looking. Of course, you have to look around and compare between other dealerships. Besides having the best price, they also have the best service! Zenia was amazing, funny, and personable. Without Zenia, I would not have bought the car. Cisco, I believe is the manager also was a great help! They are all awesome. Cisco introduced himself and wanted to make sure I felt comfortable and left with a smile. After hours of long wait (mind you, I was there the day before for another couple of hours), I finally got approved and got the keys to MY FIRST car. Tony, our Financial Service, put me at ease. He was great also! Everyone was great. I left at around 11pm and Zenia was still there with a smile and motivated. She was so excited for me and it was very genuine. If you are reading this, you need to stop looking at other dealership and ask for Zenia! All I can say is THANK YOU. -CBJR More
Great attention Thank you David, you helped me buy the correct car and get us a very good deal. Also you followed up with me in the correct way, even if I was super Thank you David, you helped me buy the correct car and get us a very good deal. Also you followed up with me in the correct way, even if I was super busy to answer sometimes (sorry!) More
Delon's excellent service - start to finish Delon provided his expertise by dealing with me on all aspects. Delon provided his knowledge of the business by being able to answer all my questions Delon provided his expertise by dealing with me on all aspects. Delon provided his knowledge of the business by being able to answer all my questions -that made me happy on my choice of car. Delon's excellent customer service - waited for me until the time I left the Dealership is very much appreciated. I will highly recommend Delon. Thank you, Delon! More
Love the people hate the paper work. Not too sure why it took so long for paperwork to be processed. No experience took over five hours. 1115, I left at 4:45. When 15 came yes he wan Not too sure why it took so long for paperwork to be processed. No experience took over five hours. 1115, I left at 4:45. When 15 came yes he wanted the car and we're going to lease. That OK it's gonna take an hour or so for the car cleaned up and the scraped off tags . why don't you come back at 3:00 and then will do the paperwork. I inquired how long the paper work would take. "Oh about 10 minutes." Came back a little before 3:00 Took a proximally 25 minutes to do the paperwork with David. Then we had to go to the finance guy. Which took over a half hour. Not to mention that it took about 20 to 30 minutes to find the finance guy That's my only complaint. I have an appointment for us to five but I end up going to the 8 o'clock in the evening. So that was a little frustrating More
Buying Toyota Camry My family have good experiences in purchasing our new Camry LE via Eric Wang at Toyota Sunnyvale. He guides us through some options packages in terms My family have good experiences in purchasing our new Camry LE via Eric Wang at Toyota Sunnyvale. He guides us through some options packages in terms of features between different Trims of LE and SE. We made decisions quickly after tested driving the car we like with satisfication of price and performance . More