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Toyota Sunnyvale

Sunnyvale, CA

4.5
4,380 Reviews

898 W El Camino Real

Sunnyvale, CA

94087

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4,380 Reviews of Toyota Sunnyvale

February 01, 2017

Satisfactory experience for car purchase James Tran is a very good and experienced salesman,He gave us a very detailed introduction and suggestions about cars which we want to buy. More

by dahu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tran
Feb 01, 2017 -

Toyota Sunnyvale responded

Thank you for this great review, Dahu. James Tran is truly an excellent salesman and we appreciate him for giving you a very good experience. Don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

January 31, 2017

Watch out what you buy The overall sales took more than 4 hours.. staff were supportive but were trying to sell too many "packages".. well it's your call what suits you, for More

by Lexanes
Recommend Dealer
No
Employees Worked With
Jorge Cabrera, Jorge Andrade, Tony Almazan, Pranay Sharma
Feb 03, 2017 -

Toyota Sunnyvale responded

Thank you for sharing your feedback with us. We strive to provide every customer with a stress-free car shopping experience, and I’m disappointed to hear that this goal was not achieved during your visit to Toyota Sunnyvale. I would appreciate the chance to speak with you directly so I can learn more about what occurred and we can try to reach a resolution. Please reach out to me at your earliest convenience. Sincerely, Cody Erhardt | codyerhardt@toyotasunnyvale.com

January 31, 2017

It was great James Tran was the rep that was helping me out. He was great, helped me answer questions that I had, very knowledgeable. Will recommend the dealership More

by Pumba321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tran
Feb 01, 2017 -

Toyota Sunnyvale responded

We appreciate you taking the time to leave us a great review. We are pleased to hear James did a great job in assisting you in your purchase. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee.” Sincerely, Cody Erhardt | codyerhardt@toyotasunnyvale.com

January 31, 2017

Excellent service Vicky was very helpful on every question we had and very friendly to give suggestion on the needed. We'll recommend friend to reach to her if they hav More

by Nannan Yu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vicky Xu
Feb 01, 2017 -

Toyota Sunnyvale responded

Thank you so much for taking the time to provide such great feedback, Nannan. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Vicky and Lori were able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

January 31, 2017

Great purchase and awesome service It's my first car purchase in the US and I'm damn sure that I got the best deal possible.. because of the awesome salesman Al Mokhtari. I actually More

by Nikhil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Mokhtari
Feb 01, 2017 -

Toyota Sunnyvale responded

Nikhil, Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with Al was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.” Sincerely, Cody Erhardt | codyerhardt@toyotasunnyvale.com

January 30, 2017

The easiest most comfortable experience I've had I was helped by Lorenzo. HE KNOWS HES STUFF. He made everything a walk in the park. He knew what questions to ask and made the experience very persona More

by Jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Krebs, Lorenzo Martinez
Jan 30, 2017 -

Toyota Sunnyvale responded

Jess, Thanks for this nice review. Lorenzo truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and he will be glad to hear about your experience. If you have any automotive needs in the future, please let us know. Also, don’t forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

January 30, 2017

Rav 4 I appreciate John Ewell's knowledge, experience and easy going personality in helping me purchase a vehicle. Car purchases are a big decision and has More

by mikec3
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ewell
Jan 31, 2017 -

Toyota Sunnyvale responded

Mike, We appreciate you taking the time to leave us a great review. We are pleased to hear John did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Cody Erhardt | codyerhardt@toyotasunnyvale.com

January 30, 2017

Great first car purchase in US Vicky was very attentive and helped me on my first car purchase in US. She could find a good deal even in my status, foreigner with no credit history More

by diego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saroyin Roy Watkins, Vicky Xu
Jan 31, 2017 -

Toyota Sunnyvale responded

Diego, Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that Vicky and our team made such a great impression on you. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

January 29, 2017

HAPPY CUSTOMERS From first contact to last my sales rep Praneet was amazing. The process was smooth and painless. I'm so happy with my mini van. Thank you Toyota Sunn More

by Minivanmobbin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Praneet Lakahn
Jan 30, 2017 -

Toyota Sunnyvale responded

Thank you for taking the time to share with us. The goal of the Toyota Sunnyvale team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that Praneet assisted you in such a timely manner. Congratulations on your minivan and don’t forget to take advantage of the complimentary, yearly 119-point inspection that comes with every vehicle as part of our “10-Point Value Guarantee.” Sincerely, Cody Erhardt | codyerhardt@toyotasunnyvale.com

January 29, 2017

They helped me purchase a Nissan Leaf! First non-clunker car Went to Toyota Sunnyvale after seeing a Nissan Leaf below market value. Ended up buying it with a payment plan. I was late, but Fred was early, there More

by sdickinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark ? (in Finance), Young lady at the front desk whose name I do not remember. Both we're very kind and professional. , Fred Moini
Jan 30, 2017 -

Toyota Sunnyvale responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them. We understand that buying a car is an important decision and we are honored that you chose Toyota Sunnyvale. Please feel free to contact us if you have any questions about your purchase. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager

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