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Toyota Sunnyvale

Sunnyvale, CA

4.5
4,380 Reviews

898 W El Camino Real

Sunnyvale, CA

94087

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4,380 Reviews of Toyota Sunnyvale

April 25, 2017

Overall was a decent dealership experience. I have bought and paid off a total of 2 brand new cars and 2 used cars. I would say this wasn't a bad dealership experience. It was shorter than avera More

by Shanbam227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj George, Mark Hatefy
Apr 26, 2017 -

Toyota Sunnyvale responded

Thank you for sharing your feedback. Raj is a fantastic employee and we're thankful for everything he brings to our team. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

April 25, 2017

Great car buying experience I knew exactly what model and features I was looking for. I then started by emailing two dealerships regarding exact inventory items and their best p More

by jeff408
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Zhang
Apr 26, 2017 -

Toyota Sunnyvale responded

Thank you for your business and this review, Jeff. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

April 24, 2017

Great Service! I purchased my Sequoia at Toyota Sunnyvale and have been taking it here for service since 2008. Paul Matsui has always provided excellent service. I More

by LN San Jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Matsui
Apr 24, 2017 -

Toyota Sunnyvale responded

Thank you for the wonderful review. It is great to know that our Paul's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Also, don’t forget that we provide a complimentary, scheduled shuttle service as part of our “10-Point Value Guarantee” if you ever bring in your car for servicing. Sincerely, James Austin | jamesaustin@toyotasunnyvale.com

April 24, 2017

Exceeded expectations Mr. Shah was excellent, showing us cars we were interested in and answering our questions to our complete satisfaction, that me and my wife both happi More

by practicalCarShopper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Nguyen, Dhanendra Shah
Apr 25, 2017 -

Toyota Sunnyvale responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know our team was able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

April 23, 2017

All smiles, no hassles Jim and Jorge were fantastic folks to work with. I came in for a hard to find Subaru on their lot. It was priced a bit below blue book. I found the More

by spoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cabrera, Jim Houlihan
Apr 24, 2017 -

Toyota Sunnyvale responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Jim and Jorge were able to meet your needs. At Toyota Sunnyvale, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

April 23, 2017

Excellent exceptional customer service!👍👍 I am a first time car buyer and my experience at Sunnyvale Toyota was absolutely wonderful! Ryan C and Jorge C made my first car buying experience per More

by SV T, Lorna b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cabrera, Ryan Cacatian
Apr 24, 2017 -

Toyota Sunnyvale responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Also, don’t forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

April 23, 2017

Recall Paul matsui helped with my Sequoia. I received a recall notice on air bags. I was very concerned. Paul assured me that he would take care of it. Tha More

by Rene Flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Matsui
Apr 24, 2017 -

Toyota Sunnyvale responded

Thank you so much for your review, Rene. We really appreciate your business and are so happy that Paul could provide great service to you and your vehicle. If you need anything else for your vehicle, please let us know. Also, don’t forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Best regards, James Austin | jamesaustin@toyotasunnyvale.com

April 22, 2017

Ryan was nice and patient If you happen to go to Toyota Sunnyvale, ask for Ryan Cacatian. He's very professional, friendly and patient. I just bought my first car couple weeks More

by yang sun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cacatian
Apr 24, 2017 -

Toyota Sunnyvale responded

It was a pleasure to read about your first buying experience working with Ryan. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a pleasant experience. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

April 21, 2017

Excellent Nobu! Nobu is an excellent person! He is so nice and kind. I just moved in from Japan, he explained in detail to me in Japanese. It is very difficult to bu More

by 403col
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Ishihara
Apr 24, 2017 -

Toyota Sunnyvale responded

Thank you for your outstanding review. I'm very happy to hear that Nobu was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us know if there's anything else we can do for you. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

April 20, 2017

Excellent dealership If you go Toyota Sunnyvale to look for a new car, ask Nobu! He is really supportive, kind and professional. I was there for buying a company car, but More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Ishihara
Apr 21, 2017 -

Toyota Sunnyvale responded

Thanks for the wonderful review of your recent visit to our dealership, AJ. We strive for 100% customer satisfaction on each and every purchase and we're happy that Nobu was able to provide you with the outstanding customer service we strive to deliver. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee.” Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com

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