Toyota Santa Monica

SAM HULL If you want to work with someone who is infinitely patient, kind and competent, ask for SAM HULL. I know nothing about cars but he encouraged me to a If you want to work with someone who is infinitely patient, kind and competent, ask for SAM HULL. I know nothing about cars but he encouraged me to ask all the questions I needed to ask and he answered knowledgeably. Supremely satisfied with this excellent employee. More

Service Department Jacob Aguirre I would like to thank Jacob Aguirre Service Advisor at Toyota Santa Monica, He went above and beyond to help me with all the questions I had and was d I would like to thank Jacob Aguirre Service Advisor at Toyota Santa Monica, He went above and beyond to help me with all the questions I had and was done with my vehicles Oil change within 30 min. He also helped me with my tire patch. Thank you so much. If you want great customer service please see JACOB AGUIRRE More

Great Price and Great Service I recently purchased a new car for my daughter at Toyota Santa Monica. I was referred to Mat Unger and his team. Beth Cole was amazing. She handled an I recently purchased a new car for my daughter at Toyota Santa Monica. I was referred to Mat Unger and his team. Beth Cole was amazing. She handled any issues that came up and on very short notice personally delivered the new car to my daughter in San Diego. Great Price and Great Service. Thank you! More

Excellent service experience Brandon provided excellent service, and was always keen to help in any way possible. Provided clear information about what procedures will be performe Brandon provided excellent service, and was always keen to help in any way possible. Provided clear information about what procedures will be performed on the car during the maintenance and service work. More

Thomas Soveg provided a smooth service experience Thomas Soveg was most helpful, patient and knowledgeable. He is an example of why we like Toyota Santa Monica service (as opposed to sales). He and Er Thomas Soveg was most helpful, patient and knowledgeable. He is an example of why we like Toyota Santa Monica service (as opposed to sales). He and Eric Guevara are exemplary employees and we feel we can trust them without hesitation. More

Friendly and helpful staff We purchased a 2017 Mirai last weekend, during the black Friday rush. Despite the busy environment, we were always treated with friendliness and resp We purchased a 2017 Mirai last weekend, during the black Friday rush. Despite the busy environment, we were always treated with friendliness and respect by the sales staff, both Dan Burns and Hamid Vabehi, who helped us purchase the Mirai in an affordable way. Chris Baldinaado, in finance patiently guided us through the morass of paperwork required to consummate a purchase, loan and extended warrantee. The one year old Mirai came with two years left on the free hydrogen card, which did not transfer effortlessly, but Hamid, along with George, worked out a work around, until our card can be sent. We are just still waiting on the owner manuals to be sent to us, but we have access to them on-line in the meantime. Dan had been working with us for a couple weeks prior to our visit since we are not from Santa Monica, and he ended up being as helpful and friendly in person, as he was on the phone. Leading up to our purchase, we spoke to several Toyota Mirai owners, all who gave glowing recommendations to Toyota as a company supporting the fuel cell car. We may use a more local Toyota dealer for service and other related car issues, but we are pleased to know the folks at Santa Monica Toyota. More

12 month service I took my Prius into Toyota Santa Monica for a 12 month service. I was greeted by Joseph Hernandez. He was very friendly and treated me well and my I took my Prius into Toyota Santa Monica for a 12 month service. I was greeted by Joseph Hernandez. He was very friendly and treated me well and my vehicle was ready when he said it would be. More

Praise for Eric Orellana Eric treats me every time I work with him royally. He is very knowledgeable and competent. I have an odd problem with my FOB key and we are still work Eric treats me every time I work with him royally. He is very knowledgeable and competent. I have an odd problem with my FOB key and we are still working on it, but I feel he is always on my side attempting to solve any issues I may have. I highly recommend him and his associate Tim Mullen. More

Lease without stress First of all, I have to point out that I have been a long-time customer of Santa Monica Toyota, having bought six or seven cars there since 2004. Th First of all, I have to point out that I have been a long-time customer of Santa Monica Toyota, having bought six or seven cars there since 2004. Thanks to Aaron Desouza, this was the least stressful transaction I have ever had at your dealership. Aaron was helpful, patient, clear, and attentive in every way. He was generous with his time and showed genuine concern when I did not arrive at the agreed time to pick up my car. He was also generous with gasoline, sending me on my way with a full tank, quite unlike the salesperson who sold me a Corolla in 2013 and let me drive it away with an almost empty tank. I have to add that Kevin Lee, the Finance Manager, was extremely pleasant. This is a dealership of which Toyota can be proud. More