Toyota Of Colchester

The staff was friendly and more than willing to help. The salesman really gave me all the options possible and answered every question, I didn't feel any pressure and there was ample time to consider all the salesman really gave me all the options possible and answered every question, I didn't feel any pressure and there was ample time to consider all the options. I really appreciated the time to weigh out all the options available to me. More

This dealership uses partial disclosure of sales and services as purposeful deception for achieving maximum profitability and taking unfair advantage of customers. Avoid Toyota of Colchester and any ot services as purposeful deception for achieving maximum profitability and taking unfair advantage of customers. Avoid Toyota of Colchester and any other Antonino group dealership. I had negotiated a prepaid maintenance agreement at the time of purchase. It wasn't until all the papers were signed and the money exchanges that I was informed that the maintenance agreement only applied at an Antonino Group dealer when I was led to believe that I was receiving a Toyota-backed, dealership wide agreement. I was also assured emphatically by the finance person that the only profit they make above invoice is $349, as indicated on their sales form. When I decided not to seal the deal, they reduced the price an additional $500. Complete deception. I can no longer trust anything they say. I will do everything in my power to never set foot in another Antonino Group dealership. More

I'm happy with the final decision made by Toyota to pay for the repair. It was a safety issue and had to be corrected. I recently lost my job and did not have the money for that repair.The job was handled for the repair. It was a safety issue and had to be corrected. I recently lost my job and did not have the money for that repair.The job was handled well. I would recommend this dealership to friends. More

Toyota of Colchester met my every expectation and more. The atmosphere was relaxed. It appeared that everyone enjoyed their work and went out of their way to make my experience a pleasant and informative The atmosphere was relaxed. It appeared that everyone enjoyed their work and went out of their way to make my experience a pleasant and informative one. This dealership is like no other that I visited. The selling of the car was important but I never got the feeling of any type of pressure. Daniel Kort,(the salesman), took the time to show me all of the departments, explaining as we went. I was constantly asked, did I have any questions. He went over all the features of the car. Toyota of Colchester showed me that buying a car could be enjoyable as well as informative. My previous idea of the car buying process has been changed from a negative one to a positive one. I left with the car I wanted and felt good about the entire experience from the time I walked through the doors until I finally left with my new 2011 Toyota Camry SE. To sum it up, this dealership excelled in all areas of the car selling business. In three years I know where to go to purchase my next new car, no running from dealership to dealership. One stop shopping at Toyota of Colchester. More

I called the Toyota dealer even though I have a Honda because it was making a horrible noise and I didn't want to drive it far. Aubry took care of paperwork and got the car in quickly. They diagnosed the because it was making a horrible noise and I didn't want to drive it far. Aubry took care of paperwork and got the car in quickly. They diagnosed the problem.gave me options and even suggested that I put in a rebuilt part as my car was 11 years old. He gave me a price that I felt was fair and had the work done a few days later. When I brought the car car in, they repaired it in a timely fashion. If it wasn,t for Aubrey taking the time to explain everythig to me, I probably would have taken it somewhere else.When it time to buy a new car [even though I've bought 5 Honda's in a row]. I will come in to see you John Royea More

You have been unable to fix an issue with my sliding automatic doors since I bought the van 7 years ago. Both doors have had problems and I feel that a more aggresive fix solution should have existed f automatic doors since I bought the van 7 years ago. Both doors have had problems and I feel that a more aggresive fix solution should have existed from the get-co. Now I have a new issue with the sliding door and am being told it will cost $300 out of my pocket. One of the reasons I gave some lowere ratings is becasue I had to initiate several phone calls to both Louie and Allen and did not reeive calls back. I got the impression they would hope that I would just "go away". I marked quality of work lower because, although general maintanance has been fine, this door issue has never been "cured" by Toyota of Colchester. Most folks there friendly enough - but for the most part - just "down to business" attitude. More

Was in for 55k service. As usual, everyone was very friendly and the service was done in a short time. If I had to recommend any improvement, it would be to the magazines in the waiting area. The friendly and the service was done in a short time. If I had to recommend any improvement, it would be to the magazines in the waiting area. They are not only really old but are a mess. Would it hurt to have the dealership get some subscriptions so that we could wait with more recent magazines? I know things are tight these days but it would be a big improvement for a small investment. More

It is a pleasure to offer this evaluation, because my experience was truly exceptional. Tom, the mgr., was straightforward, genial, instantly perceptive of our needs, and worked very hard to find the ve experience was truly exceptional. Tom, the mgr., was straightforward, genial, instantly perceptive of our needs, and worked very hard to find the vehicle we wanted. We appreciated the total absence of "games playing". Daniel, salesperson, was friendly, urbane, charming and patient and knowlegeable in taking us through the many technical aspects of our purchase. Great sense of humor. Peter, the finance mgr, helped us through the many forms to be completed at the closing, with efficiency and a pleasant demeanor. The overall experience was one of competence and friendliness....what a contrast to the frequently experienced interaction with auto sales personnel. Otello Desiderato More

I don't know many people who actually like to shop for a new car. I was one of them until I walked into Toyota of Colchester - there we met Daniel Kort. From the first moment we met him, Daniel was friend new car. I was one of them until I walked into Toyota of Colchester - there we met Daniel Kort. From the first moment we met him, Daniel was friendly, warm and respectful - not at all pushy. He did a great job going through all the vehicle's features. When we decided that the Highlander was the car for us, he gave us a very fair price right away - no haggling, etc. Definitely not the experience I expected and most definitely a pleasant surprise. The dealership did not have the exact car that I wanted and it had to be special ordered from the manufacturer. The estimated time to delivery was 6 weeks. Daniel Kort spoke with me once a week to keep me informed of any changes. The vehicle actually was delivered two weeks earlier than anticipated. It was very clear to us that Toyota of Colchester was interested in our business - they offered a fair price and the customer service was excellent. I will definitely recommend this dealership to my family and friends. I have had the Toyota Highlander for two days and I love, love, love it! More