Toyota Of Colchester

First and foremost, these guys did an amazing job with the service to my SUV. The Rav4 came in with a leaky transfer case which they fixed quickly and efficiently considering its 2 days work. The issues a the service to my SUV. The Rav4 came in with a leaky transfer case which they fixed quickly and efficiently considering its 2 days work. The issues arose again in just 2 weeks time, but they handled it better than I expected. They loaned a car to me at no charge, went through every detail and found the crux of the issue with a crack on the gearing in the transaxle. It took a while with sending out for parts and transmission work, found other gaskets needing work. At the end of the repairs, they exceeded all my expectations with the repairs, free oil change, phone calls nearly each day keeping me informed and always friendly and informative. While bringing my car in for service is not something I like to do, when I do, I'll keep bringing it back to Toyota of Colchester! More

I have given all "Great's" (5) for my experience because I would highly recommend this dealership. Everyone I have taked to or delt with has been very friendly,professional and honest. experience because I would highly recommend this dealership. Everyone I have taked to or delt with has been very friendly,professional and honest. More

I went in for an oil change on my 3 year old highlander - done poorly and oil leaked out on service bay and left a trail on the road all the way to my home - ended up towing car back to dealership within an done poorly and oil leaked out on service bay and left a trail on the road all the way to my home - ended up towing car back to dealership within an hour - still no resolution of issue with possibility of serious damage to car. Customer Service called to check on satisfaction but did not take any action when we clearly said that we were seriously dissatisfied! More

The salesman was very nice and easy to work with. The car we purchased was used and when we looked at it, it hadn't been cleaned yet. We had our small children with us (our first mistake) and all employees w we purchased was used and when we looked at it, it hadn't been cleaned yet. We had our small children with us (our first mistake) and all employees were very tolerant and kind. We had been looking at different cars and dealerships for a few weeks so we knew exactly what we were looking for and the price we knew was fair. They were originally asking over our budgeted price but agreed on the fair price after a few hours with them. The actually loan discussions were another experience. In their effort to "streamline the process" we were a bit steamrolled. We never signed a paper or discussed any price particulars until the very end. I wanted to use a different bank then the one they were offering and that was inconceivable to them. We were rushed at every turn. The used car we decided to purchase needed a minor repair and a good steam cleaning. But they insisted we take the car that day. While we were cleaning out our car, the loan manager separated my husband and I and communicated the Toyota loan offer. My husband dismissed him saying, "ok, cool" thinking we would discuss the options in a more formal setting and in writing. No. The manager took this "ok, cool" as a binding agreement and began the title documents without another word. We kept expecting to sit down and discuss final purchase price and particulars with the loan manager and with actual paper documents. This never happened. We kept getting fed the "we are SO busy line" and sat making small talk with the salesman while the loan manager completed all the paperwork with neither of us present. Since when is "ok, cool" a binding agreement? I had set up my loan and insurance using the bank OF MY CHOICE. When the insurance documents came in, the loan manager came over for only the second time to have me correct the lien holder. I said, "Excuse me? That is the bank of which we have chosen to take our loan." he said, "no, you chose the Toyota offered bank. Your husband agreed to the other loan. I have completed the title information in that bank's name. If you want to CHANGE it, it will take four months to be corrected." at this point we had not seen any numbers, agreed to nothing and an official title submission had been completed in our name? I can understand the intention of "streamlining" the process but this was ridiculous. We were completely excluded from the purchasing process. We had formally agreed to nothing and he had completed all the information in our name. The difference in the two loans was $428 and he could not conceive why we wouldn't want to use his product. If you want to be completely steamrolled, rushed along, and have someone else accept expensive loan documents in your name, while you sit 50 feet away uninformed then yes, I recommend this dealership. More

Daniel Kort was very professional, honest, courteous, funny, personable, knowledgeable and friendly. He made us feel welcome. He was not pushy and did not try to sell you something you did not want. Da funny, personable, knowledgeable and friendly. He made us feel welcome. He was not pushy and did not try to sell you something you did not want. Daniel listened to our needs and made it happen! He made the experience pleasurable. We would recommend Daniel Kort and your dealership to family, friends and business associates. We certainly look foward to doing business w/Daniel and Colchester Toyota for many years. Thank you Daniel. More

I was looking for a replacement for a 97 Camry with 207K miles, but with better mileage. I had already decided on a Corolla Sport with a standard transmission, but was unsure if it would be used (2-4 yrs o miles, but with better mileage. I had already decided on a Corolla Sport with a standard transmission, but was unsure if it would be used (2-4 yrs old) or new. I met with the salesman (Daniel) and he quickly did a search of Toyota's Certified used cars and found several, but all were automatics. The recent 0% financing offer on new vehicles started me looking into new Corolla's. I knew I could get what I wanted with a new car, but none were on their lot with standard transmissions. Daniel asked me to give him the options I wanted, and those I could live without to keep the cost down, as well as several color options. He did another search right away and found a few cars, but they all had "extras" that drove the cost above my limit. He assured me he would continue to search and find exactly what I wanted. I received a call from him a few days later - he found a car at a price that I could live with. Hurricane Irene pushed out my picking up the car until the last day of the 0% financing. Peter had all the paperwork drawn up quickly and when I looked at the bottom line out the door cost, there were no surprises, it was exactly what Daniel told me on the phone. Although I expected to only sign the papers and pick the car up a few days later, Daniel had the car prep'd for delivery that night - pleasant surprise. I was able to drive the car away that night. Throughout the whole experience, I never felt pressured into buying something I didn't want, even if the car had only a few extra options and increased cost slightly. Daniel was always determined to find me the right car, and hit at or below my cost target. He did a great job of doing just that. More

I went in complaining about loss of 10# of air in the two front tires in 6 months and 5 pounds per day in the left rear tire. The man at the desk only wrote up the front tires which came back with an "OK - n front tires in 6 months and 5 pounds per day in the left rear tire. The man at the desk only wrote up the front tires which came back with an "OK - no problems found" I returned today and got the problem resolved promptly More

Everything was fine. I was able to have the oil change completed within 45 minutes. I appreciate having a year of free oil change with my purchase of a new vehicle. completed within 45 minutes. I appreciate having a year of free oil change with my purchase of a new vehicle. More

Excellent work done by the technician, car was returned repaired to my satisfaction and the interior was kept clean, the cost of the repair was what was quoted. Very pleased with the total experience. repaired to my satisfaction and the interior was kept clean, the cost of the repair was what was quoted. Very pleased with the total experience. More

Completly corroded diferential installed while new fram installed, two days after this repair truck was back in service with leaking diferential, cost of labor $600. You let us know about corroded wires or installed, two days after this repair truck was back in service with leaking diferential, cost of labor $600. You let us know about corroded wires or somthing not so significant but huge part which no way you could miss the condition (corrosion and leak)you would not mention. Meantime you charge double for the same work: first Toyota Co for repair and then me for doing the same work. How about if I left for vacation and noticed this leak hundreds miles away from home? How about my safety, traveling 65 mph on highway with camper? Very unhappy with all this sytuation. More