Toyota Of Colchester

We bought a 2011 Toyota Siena from Toyota of Colchester. We dealt with two salesmen and the finance manager. One of the salesmen was Bob Stillman and I will need to get the other salesman’s name but we had We dealt with two salesmen and the finance manager. One of the salesmen was Bob Stillman and I will need to get the other salesman’s name but we had an excellent experience. They were very pleasant, professional and most of all, and unlike some other dealers, no games played. What I was promised in the emails and over the phone was what we got. Also, and this is how you can tell a good dealer and a good salesman from a bad one. After we bought the car and took it home we had to return for help. The attention and professionalism we received from Bob was the same high quality as we received from him before we signed the sales agreement. Unfortunately, many dealers and salesman, their attitude and attention to your needs changes after you sign the deal and he/she got the sales commission. We had a very postive and pleasant experience buying our car from Toyota of Colchester, CT. We highly recommend this dealer and Bob Stillman, the salesman. Ramadan Gherri and Aziza Omrani More

The check engine light comes on sometime and then goes off. This was mentioned to Aubrey Zules. He said he had to charge me $99.00 to check it out, but I do not understand the charge because it either it off. This was mentioned to Aubrey Zules. He said he had to charge me $99.00 to check it out, but I do not understand the charge because it either it is left alone or replaced with a new one , which cost $349.00. When I left the dealership , the check engine light was off, as it was before I got there. My point is I did not need a $99.00 charge to tell me what I already know. I do not need a replacement. I got one about three years ago.I believe that I should be credited $99.00 TOWARD the front brake and rear brake repairs, which will be in excess of $500.00. Also, I did not receive page 2 of the itemized bill. Regards, Daniel Scola More

I have already discussed issues w/ the Sales Mgr. & am assured the issues discussed, shall be addressed. One issue not addressed(just realized), ...My 2011 Camry did not come w/ an owners manual. A am assured the issues discussed, shall be addressed. One issue not addressed(just realized), ...My 2011 Camry did not come w/ an owners manual. A reasonable condition used copy would be fine for my use. but it would be handy to have. I realize that I can get all of that info online from Toyota, but don't always have a /puter &/or Wifi available. I would be happy to pick a copy up...if available. FYI... I did need to chg. my cabin filter, as the 1st time that I used the defroster, all kinds of mold & dust came out. This is something to easily miss, & do understand & is why I addressed it myself....but also understand that you cannot fix what you do not know is broken, I.E. FYI on this issue... Thank you, F A Englehart IV More

I spoke with John at the service desk and he was very helpful and pleasant..You are fortunate to have such a wonderful front desk person...I have been bringing my car to Toyota of Colchester since moving helpful and pleasant..You are fortunate to have such a wonderful front desk person...I have been bringing my car to Toyota of Colchester since moving back to Connecticut in 2009 and would not go anywhere else even though my warrenty has expired. More

Most of the time service is OK. On this last visit, I had some issues that were unsatisfactory. I brought my van in for the 25,000 mile service appointment. The main thing that needed to be done was a tire r some issues that were unsatisfactory. I brought my van in for the 25,000 mile service appointment. The main thing that needed to be done was a tire rotation. When I got my van back, the tire pressure alert light was on. I figured that the vehicle just needed to be driven for aboutn 5 minutes and it would go off, since the technician was supposed to have checked and adjusted the tire pressure. I called the dealer ans spoke to CLiff to see if there was anything different they were supposed to do to reset the tire pressure switch when they rotate the tires. He said No, but I could bring the vehicle back and they would take care of it. The service appointment already had taken up 1.5 hours of my day and I wasn't going to waste any more time driving back there for them to press the button. So I checked the tire pressure in all the tires, just to make sure that they were at the specified pressure before resetting the switch. They were not. One of the tires was 15 lbs. low on pressure. This was the tire that has continued to loose pressure since I bought the vehicle and I have to put air in every 1.5-2 months. I had asked Cliff about a month before if this tire was covered under the maintenance agreement, but he said that it was not. I would have to pay for a service appointment for them to check if there was a piece of debris under the rim which may be the cause of the slow leak. I had decided against paying for a full service appointment to check this. I called back and spoke to Al, the service manager to ask how the tires were rotated and if the technician was supposed to check and adjust tire pressure before rotation. He confirmed that the tires were swapped front to back, keeping the same side (not cross ways) and that tire pressure was supposed to have been checked and adjusted if necessary. So that slow leaking tire that was previously in the left front was now in the left rear position. I told Al about the low tire pressure Also, my van smelled strongly of cigarette smoke, which really bothers me. Lastly, there were dirty greasy black finger prints on the front of the glove box. This is the location the technician had to touch to get the wheel locking tool in order to remove the tires for the rotation. All in all, I was not pleased with this service experience. More

Chuck Marella and Joel Chialastri worked well as a team to make my leasing experience a very smooth one. I will definitely recommend family and friends to this dealership because of my experience with the to make my leasing experience a very smooth one. I will definitely recommend family and friends to this dealership because of my experience with these 2 guys. More

Service staff was knowledgeable and up front about cost estimates for requested work. All work was done in a timely and professional manner. In addition, they took the time to fix the attachment of the dri estimates for requested work. All work was done in a timely and professional manner. In addition, they took the time to fix the attachment of the drivers side front fender panel, which was slightly detached. This was not specifically requested, and is appreciated. More

This past July my airbag indicator light went on. It was determined I needed a the electronic harness replaced. Fortunately I purchased the extended warranty and it was covered. Each time I called to dete determined I needed a the electronic harness replaced. Fortunately I purchased the extended warranty and it was covered. Each time I called to determine warranty status, I was told they would look into it and call me back. They never called. After a couple of days I had to call back. When I went to make an appointment to have the work done I was told the part was not normally carried in stock and they would call me back when it came in. I was not called. After a couple of weeks I initiated that call to be informed it was on back order and it might be ten days. They would call me when it came in. After a couple of weeks of no news, I called again to be told it was still on back order. After waiting again for a couple of weeks, I had my husband call for the status since I figured they were treating me so poorly because I was a woman. He called and was told the part was in and they would call the following Monday to schedule an appointment. The call never came. One week after the latest expected call I complained online, and called. I was told Cliff would call me the next morning. Which I didn't get a call. I called the following afternoon and was given a date the following week to have it repaired. I dropped it off on a Wednesday and received a call on Thursday to be told another wire was needed and I would be using the rental until Monday or Tuesday. I didn't hear anything from them until Thursday to say the car would be ready the next day, I would only have to pay for the five days rental car in excess of what was allowed by the warranty. I said that I would not pay it as it was never explained that would happen. Their reply was that they had to wait for a part and I wouldn't want to drive the car with a bad indicator light. I couldn't believe it! I had been driving from July to October with a bad indicator light waiting for a part so the repair could be made! This was the first time I had dealt with anyone other than Cliff. Although he was upset as well, he said I would not be charged. The following day I got a call at 1:00 to say the car was ready. So far the repair seems to have worked, but I will only know if I'm in and accident and the airbags are needed. I rated the quality of the work as bad because the glove box area of the dashboard no longer lines up. There are gaps. They also attempted to clean the interior of my windshield, but they left streaks so bad, it's hard to see outside the window at night when headlights are approaching. More

This was one of the best car buying experiences we have had. Joel helped us get the car we wanted at the price we were happy about. There was no hasseling and we felt valued as customers. Joel was courteou had. Joel helped us get the car we wanted at the price we were happy about. There was no hasseling and we felt valued as customers. Joel was courteous, friendly and very helpful.He had to locate the color and make since it was not on the lot, and kept us posted every time we called him to see if it was in. This is the second Toyota we have acquired with his help. ( The first was our 2011 Sienna Van earlier this year). I have already recommended Colchester Toyota to my neighbor and she also loves my new 2012 Camry SE. We are now looking for a truck, and if we do decide, we will be back to see Joel. Even after the car buying experience was over, We have stopped by to see him at Toyota of Colchester and still feel taken care of. More

We have bought two cars that were over 35 K each. You would think they would take care of customers like us. We are so sick and tired of the service department. We did not buy Fords again because of Colu would think they would take care of customers like us. We are so sick and tired of the service department. We did not buy Fords again because of Columbia ford's service department. We will never buy another Toyota because of Colchester's service department. How can you mess up a simple oil change. They say your truck will be ready at 10:00 and you stand there untill 11:00. They could give one xxxx about my time. And I told the guy John that I had to be some where. The last three service calls were painful One they said it was ready and my partner went to pick up his 4 runner up and it was not even brought in for service. I dropped my truck off and told the guy I was without a car. He said he would call when it was done. He never called and I walked back to get my truck. And this last time I stood there for over a hour waiting. More