Toyota Knoxville

Recall Repairs Took my 2009 Tacoma in for a major recall repair on my leaf springs. I had an appointment and was told the the repairs would take 2 1/2 hours to comp Took my 2009 Tacoma in for a major recall repair on my leaf springs. I had an appointment and was told the the repairs would take 2 1/2 hours to complete. They completed the repairs exactly on time as promised. Superb service. More

Great Guys! These folks are honest and truly try to earn your business. I had a great experience! They made the whole process easy. Glad I made the choice. These folks are honest and truly try to earn your business. I had a great experience! They made the whole process easy. Glad I made the choice. More

Love this dealer Love this dealership, was treated great and professional, had my Lexus serviced here. Highly recommend this dealer for sales and service, they met all Love this dealership, was treated great and professional, had my Lexus serviced here. Highly recommend this dealer for sales and service, they met all my expectations above and beyond! More

Sales Associate was pretty bad. The sales associate was pretty uninterested in even showing us vehicles. I guess we didn't look like we has much money since we pulled up in our Subar The sales associate was pretty uninterested in even showing us vehicles. I guess we didn't look like we has much money since we pulled up in our Subaru. He walked us right past the new vehicles to the used lot (we didn't tell him we were looking for used cars.....because we weren't ) We just sort of "side-eyed" each other and played along since we knew at that point we wouldn't have puchased a car from him if he was giving them away. It's a shame because we were looking forward to buying a new SUV that day. He basically told us they only keep cars for 2 days before they're gone so there was no point in showing us anything in stock. It was pretty ridiculous. We'll shop with Honda or Acura for this next SUV. More

Careful buying used car About 3 weeks ago bought a very good looking black 2010 Xtrra . Now check engine light on and engine running ruff. The car was "As Is" but was told t About 3 weeks ago bought a very good looking black 2010 Xtrra . Now check engine light on and engine running ruff. The car was "As Is" but was told that mechanics at dealership screen all used cars and only put great quality ones on sales lot . It looked so good we bought it . Due to financial reasons did not get warranty -that very bad decision is on us . We checked the car out at Auto Zone and it's looking like transmission trouble. So now we have a handson car , car payment, and probably a big repair bill. Lesson : don't buy unless can get a warenty. All sales people were wonderful to work with . More

Bad used car experience Traded in my 2004 f 150 for a 2008 GMC Acadia. The sales guy was fantastic and they called back the next day after turning down my offer, we made a de Traded in my 2004 f 150 for a 2008 GMC Acadia. The sales guy was fantastic and they called back the next day after turning down my offer, we made a deal. Within 24 hours the vehicle was running horrible and I called the sales guy back and his managers suggested I take it to local gm dealer to get checked out. After $100 out of my pocket I found out there was $5000 in repairs that were needed (transmission, torque converter, oil leak under timing cover) so I took it back and pleaded my case with the manager. After we talked for a while he was willing to trade me out of that vehicle and put me into another one of their used cars. At this point I wanted my truck back and that wasn't an option. He made a list of vehicles they could afford to make this deal with and it was a handful of cars and small suvs that I would have never wasted my time with and I continued to get more disgusted and irritated. I was there from 10 am to 4 pm (after working a 12 hour night shift) before my sales guy mentioned I could just take the money, 6 hours later before I ever hear the mention that they were willing to refund the entire deal. We took the money and left, with no car. Would have left far earlier if that was ever offered to me. Waited for an hour for my wife to come get me and bought a Silverado at another dealership. We have used their service dept before and enjoyed the experienced, my sales guy was very helpful every step of the way but I feel like management could have resolved our issue quicker and better than the six hour dance we had. But at the end of the day relieved that I was able to give the GMC Acadia back, I feel like the issues that were found by gm dealer should have been discovered during their 160 point inspection they advertise all their used cars go thru. But anyone reading this interested in 2007-2010 acadias I urge you to look at something else, after my experience I talked to many others who had acadias and they all had transmission and steering problems that got extremely costly. I will probably not ever consider a used car from them again but would consider them for a new Toyota. More

Best new car buying experience I have bought vehicles from other dealerships before, but Toyota Knoxville made it a great buying experience. They made it possible by giving us more I have bought vehicles from other dealerships before, but Toyota Knoxville made it a great buying experience. They made it possible by giving us more trade in value on our RAV4, made us feel like kings and queens as we bought the vehicle. The options and warranties were explained to us in detail. No stone was left un-turned. Great buying experience. More

radiator I travel a lot so wanted to get my 2006 tundra fixed by a dealer so i wold be covered at any dealer. my transmission fluid leaked into radiator, tra I travel a lot so wanted to get my 2006 tundra fixed by a dealer so i wold be covered at any dealer. my transmission fluid leaked into radiator, tranny got water in it so they replaced and flshed radiator so never told me that water in tranny will ruin tranny so August had a tranny put in at Clarksville TN toyota dealer now I am in springfield MO, and there is tranny fluid in my radiator . I called Knoxville and they did get with Springfield( Freindly Toyota) and they want them to take out my radiator ship it back to Knoxville they will get a new one ship it back to Springfield dealer to put it in , and not give me a car rental i live alone i need a car and after reading all these reviews I am scarred to do anything with out getting a rental car because they could take a month to send back a radiator I will need that rental car Knoxville !! or I will be calling the better bushiness bureau befor anything is done More