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Toyota Direct
Columbus, OH
2,213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,214 reviews
May 11, 2026
Mindy is fine however Jeremy who I also have been dealing with is a rude obnoxious person who thinks everyone is an idiot. with is a rude obnoxious person who thinks everyone is an idiot. More
by donyontz
Verified Customer
May 08, 2026
Everyone at Toyota Direct was very pleasant to work with. I greatly appreciate the “no hard” sale. I greatly appreciate the “no hard” sale. More
by rhondareed2012
May 08, 2026
I was treated with no respect at all and accused of stealing I will tell people not to come back here again stealing I will tell people not to come back here again More
by nekyo46
May 08, 2026
Everything was great. Got the service done and out the door as quickly as possible. I would highly recommend Toyota direct to anybody. Got the service done and out the door as quickly as possible. I would highly recommend Toyota direct to anybody. More
by PSharon2025
Employees Worked With
May 07, 2026
Service has deteriorated lately. Two hours for an oil change, Plus another 20 mins to process payment because some part of the payment system shuts down at 8 PM. I arrived 545, early Two hours for an oil change, Plus another 20 mins to process payment because some part of the payment system shuts down at 8 PM. I arrived 545, early for my appointment and left at 8:20pm More
by svmanos2
Employees Worked With
I'm not naming people
May 07, 2026
Chris Grossman is CONSISTENTLY OUTSTANDING and ALWAYS exceeds all expectations, and I will continue to come to Chris and his Green Team for all of my Toyota service needs. They are EXCELLENT. I highly re exceeds all expectations, and I will continue to come to Chris and his Green Team for all of my Toyota service needs. They are EXCELLENT. I highly recommend Christ Grossman. I have been coming to him for many years, and he is always trustworthy, professional, courteous, and knowledgeable. He has never misdirected me and always shoots me straight, helping me keep my Toyotas in great shape. Good people! More
by JackMar
Employees Worked With
May 06, 2026
Professional courtesy and prompt service updates as well as explanation of the process and time associated with the repairs. as explanation of the process and time associated with the repairs. More
by pdex712
Employees Worked With
May 04, 2026
Misdiagnostics. I was asked to buy a new tire to delete the tire sensor light. It did not turned off after changing to new tire. I had to pay 340 bucks for that I was asked to buy a new tire to delete the tire sensor light. It did not turned off after changing to new tire. I had to pay 340 bucks for that More
by rakoliva
Employees Worked With
May 04, 2026
I am not sure who is Thimas Wiley is, but if he is one of the guys who helped us with the car, Robert or Liam, then he good. Even though, I had the conversation with Liam the day before inquiring about the L the guys who helped us with the car, Robert or Liam, then he good. Even though, I had the conversation with Liam the day before inquiring about the Limited model, and he told me it still available, but when I got to the dealer the next morning, Robert, who took over Liam because he had to leave for family matters, told me the Limited has been sold. I felt like a ' catch and switch.'So, I ended up getting the XSE, instead, which was second option. More
by kirirotha.som
Employees Worked With
May 03, 2026
Charged more than quoted for 60k Service! Found that very unacceptable And yiur dealership is only as good as it's service! Found that very unacceptable And yiur dealership is only as good as it's service! More
by 2005birdman
Employees Worked With
