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Toyota Direct
Columbus, OH
1,173 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,173 reviews
November 01, 2024
Very comfortable buying experience. The worst part has been the “required” narrative portion of this review. I despise mandatory written reviews items like this. My time is a prized com The worst part has been the “required” narrative portion of this review. I despise mandatory written reviews items like this. My time is a prized commodity and how I choose to spend it should be up to me. I generally choose to dismiss surveys that include mandated responses; however, in this case I did want to give a shout-out to Carlos, and the rest of the crew at Toyota Direct, for providing a smooth and comfortable buying experience. Thanks to all! More
by jhogan6366
Verified Customer
November 01, 2024
I always receive great service from the employees at the service center. I have never been let down. service center. I have never been let down. More
by bbeth22
November 01, 2024
Quick and excellent service. Always polite and keep me up to date on the process Always polite and keep me up to date on the process More
by onecobaltcobra
Employees Worked With
October 31, 2024
Toyota Direct is a great dealership to purchase a car from. I purchased my 2010 Highlander from there, and it’s still running til this day. Also, the maintenance service they provide is excellent. from. I purchased my 2010 Highlander from there, and it’s still running til this day. Also, the maintenance service they provide is excellent. More
by deshawn_caldwell
Employees Worked With
Charles Hessel
October 31, 2024
Toyota Direct makes the car buying experience a great one!!! This is the only dealership I would go to from now on. one!!! This is the only dealership I would go to from now on. More
by toddn0524
October 31, 2024
I have been a Toyota Direct customer for about 30 years and have always been satisfied with the service and sales. and have always been satisfied with the service and sales. More
by susan3207
Employees Worked With
October 31, 2024
Very professional attitude from employees. Nice waiting room. Quality service with nice explanation of job done during service. Nice waiting room. Quality service with nice explanation of job done during service. More
by epatlashenko
Employees Worked With
October 31, 2024
I came in with a low tire on, thought I had a slow leak, thought it was a bad sensor and they reset it and it worked. Did not charge me. I really appreciate that, made me like your dealership. Thanks! thought it was a bad sensor and they reset it and it worked. Did not charge me. I really appreciate that, made me like your dealership. Thanks! More
by pam.semer
Employees Worked With
I don't know who.
October 31, 2024
Ashiqur was great to work with. He was upfront and was helpful with all requests. I drove 2.5 hours after we made a deal over the phone. The buying process when I got to the deal He was upfront and was helpful with all requests. I drove 2.5 hours after we made a deal over the phone. The buying process when I got to the dealership was quick and easy. More
by rsnsg4
October 30, 2024
I was ripped off completely. Never going back to this place unless I get a refund. I was charged $165 just to see what the black spots were around the gas cap. It’s just ridiculo Never going back to this place unless I get a refund. I was charged $165 just to see what the black spots were around the gas cap. It’s just ridiculous More
by itschandu07
Employees Worked With
Jacob
