Toyota Direct

Jess was a delight to work with and she worked with me to correct some mechanical issues. correct some mechanical issues. More

Always a good experience with Mindy. She is clear and concise with communication! I have worked with her for years and she is great! She is clear and concise with communication! I have worked with her for years and she is great! More

I have little to say positive about my experience with Toyota Direct. I opened 5 chats across a week time asking about vehicles. Not difficult questions, but rather "is it there" and "is there damage". Toyota Direct. I opened 5 chats across a week time asking about vehicles. Not difficult questions, but rather "is it there" and "is there damage". I went to the dealership to be my own salesperson to find 1 of the cars had hail damage, 1 had many dings, and the last one had a plastic bag holding together parts in the wheel well. Amazingly, the 2nd time I went in on my own after no call, 3 sales reps talking outside of the door appeared to not be doing anything, so I was more upset about no call. I informed the chat person of my issues. I was told 3 different times that a manager would call me. Again, no call. Yes, i did buy a vehicle. No it was not at Toyota Direct. I do not recommend. I may revise this post if I ever receive a call. More

This is the second time I asked for air in my tires to be corrected and the second time it was not, light came on as soon as I got home. I check and no tire had correct pressure. corrected and the second time it was not, light came on as soon as I got home. I check and no tire had correct pressure. More

Great experience. Staff was very professional. I don’t remember meeting Malik Abed, but everyone was great. Staff was very professional. I don’t remember meeting Malik Abed, but everyone was great. More

I have dealt with Toyota direct for years. Always friendly accurate fast service. They always meet my needs and go above and beyond Always friendly accurate fast service. They always meet my needs and go above and beyond More

My Car Looks new , I wished they would've told me they were not doing the whole car bra I would've paid out of pocket to make the car look new. I think your need a separate evaluation for the Collision de were not doing the whole car bra I would've paid out of pocket to make the car look new. I think your need a separate evaluation for the Collision dept. More

Working with Ricky is always great. Had a couple extra issues looked at and nothing needed at this time. Had a couple extra issues looked at and nothing needed at this time. More

First, Isabelle, service rep, was very friendly and helpful. It went downhill from there. It took over an hour and a half for an oil change, I had an appointment. When I left the service department, my helpful. It went downhill from there. It took over an hour and a half for an oil change, I had an appointment. When I left the service department, my car was not operating correctly, jerking etc. Took it back the next day, and after waiting a couple of hours without any explanation, I was finally told that they had accidentally drained my transmission fluid instead of my oil! More

If i could give zero stars I would. This was by far the worst experience I've had. Your scheduler (CC) was amazing, but your service writer, Chris and Jeremy were completely unprofessio This was by far the worst experience I've had. Your scheduler (CC) was amazing, but your service writer, Chris and Jeremy were completely unprofessional and extremely difficult to work with. More