Toyota Direct

Changes needed for the warning lights was not fully addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was completed. More

I’ve been going to this dealership for years now and my father has gone here for decades. We have both always had good experiences with not only the staff but the quality of service received. I would highl father has gone here for decades. We have both always had good experiences with not only the staff but the quality of service received. I would highly recommend this dealership to anyone for service needs More

Replaced my rear windshield wiper and it immediately broke off upon first usage of the wiper broke off upon first usage of the wiper More

Good quality service without the attempted upsales. I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in t I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in the future. More

Jake Handlin, in service, was very polite and professional. He kept me informed and up to date on my vans progress. professional. He kept me informed and up to date on my vans progress. More

The service and parts department do not coordinate well and neither department returns a call and neither department returns a call More

Very well organized and helpful staff! Waiting areas very clean.but nothing else that I can think of at this time! Waiting areas very clean.but nothing else that I can think of at this time! More

I went to get a service done but it was not done. This is the worst place to get your service done. This is not the first time I had issues with them. If I could give back my toyota back and buy the This is the worst place to get your service done. This is not the first time I had issues with them. If I could give back my toyota back and buy the Kia I had in mind, I would. No more toyota cars for me. Run while you can. Awful customer service. More

The person that kept me informed of my service was outstanding. I only bring my vehicle to one service place because they make you feel comfortable. outstanding. I only bring my vehicle to one service place because they make you feel comfortable. More

If Justin was the closing/finance guy, he was efficient and very knowledgeable. I am not at all happy with your service department. When I purchased the vehicle. I was told by Russell that the kick sensor and very knowledgeable. I am not at all happy with your service department. When I purchased the vehicle. I was told by Russell that the kick sensor was not installed but I should call the service department after a couple of months to see if you received them in and they would install at no charge to me as it should have been on the vehicle in the first place. I called and spoke with a representative in the call center who stated that the parts were in and scheduled an appointment for me on Monday February 17. I drove 75 miles from my home to the dealership. I pulled my car into service and handed over the keys. 2 hours later, I was told that the parts were not in stock and I would have to come back. I asked to speak with a supervisor and Jeremy came over to discuss it. I told him that I was told the parts were in and scheduled that appointment. I was not driving all the way back AGAIN. This was YOUR error! Jeremy told me that he would call me to discuss a coupe of options the next day. I left with no kick sensor. Jeremy didn’t call the next day but did call 3 days later and left a message asking for me to call him back to discuss options. I called back the number he indicated a few days later, received voice mail and left a message that I was returning Jeremy’s call. THAT WAS AT THE END IF FEBRUARY. NO ONE IN SERVICE HAS YET CALLED ME BACK TO GIVE ME OPTIONS ON GETTING MY KICK SENSOR INSTALLED. I would appreciate getting a call from the service manager to review my options of getting this taken care off. More