Toyota Direct

Only thing that could have been better is whoever washed car they put a scratch in clear coat. Probably used a dirty rag. It was dirty due to the dust storms car they put a scratch in clear coat. Probably used a dirty rag. It was dirty due to the dust storms More

Thank you, Schneider, for being so kind, understanding and helpful! Thank you, Toyota Direct team, for being my trusted dealer for sales and services for the last two decades +！ and helpful! Thank you, Toyota Direct team, for being my trusted dealer for sales and services for the last two decades +！ More

Justin informed me that my lug nuts were swollen. Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire rotation, he simple decided to not offer the tire rotation anymore because “ I was his last appointment and he was leaving at 5, regardless.” Clearly he had better things to do than to provide the customer service I’ve experienced from Toyota Direct for over years I have been a loyal customer. I will use Toyota West now as my go to Toyota dealership. More

Jake was exceptional! He communicated well, checked in often to give updates and I appreciate him walking me to my vehicle when the repairs were done. He communicated well, checked in often to give updates and I appreciate him walking me to my vehicle when the repairs were done. More

They worked very well in order to make the sale happen. i was very pleased with the communication of the sales persons. the service dept also made me feel very welcome ! i was very pleased with the communication of the sales persons. the service dept also made me feel very welcome ! More

Dealership is very honest if service is not needed at the time will tell you. I have been very satisfied with the services they provided. Pricing is fair and everyone is very friendly. Thanks so much!! time will tell you. I have been very satisfied with the services they provided. Pricing is fair and everyone is very friendly. Thanks so much!! More

Changes needed for the warning lights was not fully addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was completed. More

Replaced my rear windshield wiper and it immediately broke off upon first usage of the wiper broke off upon first usage of the wiper More

Good quality service without the attempted upsales. I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in t I particularly appreciate the return of the live video stream of the mechanic inspecting my car. I would like to see the entire service streamed in the future. More

Jake Handlin, in service, was very polite and professional. He kept me informed and up to date on my vans progress. professional. He kept me informed and up to date on my vans progress. More