Toyota Direct

It took 3 hrs. For a oil change that I had a appointment and when I was driving home the oil change light came on never reset the service they did not good for 3hr For a oil change that I had a appointment and when I was driving home the oil change light came on never reset the service they did not good for 3hr oil change that should have only taken a hr. More

I have never been so unhappy with a dealership service experience. I received a call informing me that my new vehicle was due for its first service, so I took a day off work and brought my vehicle in. experience. I received a call informing me that my new vehicle was due for its first service, so I took a day off work and brought my vehicle in. I also had my children with me and was told the service would take approximately one to one and a half hours. After about an hour of waiting, I took my children outside to walk around the lot trying to entertain them and noticed my vehicle was still parked behind the service department. When I asked my service advisor why it was parked back there, if that meant it was finished, he said, “That’s usually what that means, but no one has brought your keys up yet.” After waiting even longer, I checked again and my vehicle was still sitting in the same spot. At that point, I asked for a status update from my service advisor and was shocked to learn that absolutely NOTHING had been done with my vehicle after two hours. They had not started the service, did not have the parts needed to address one of my concerns, had not rotated my tires, and despite my understanding when scheduling the appointment, I was not even scheduled for an oil change. The most frustrating part was the complete lack of communication. Had someone informed me of the delays, the missing parts, or the scheduling issues when I arrived, I could have made other arrangements instead of spending two hours + waiting with my children for NOTHING. I ultimately requested that my vehicle be pulled up and left without any service being completed. This experience was extremely disappointing, and because of the poor communication and lack of customer service, I am highly unlikely to return for future service. More

Service member was welcoming, responsive to all questions, provided great service, and allowed for timely completion. questions, provided great service, and allowed for timely completion. More

Mindi had keys to vehicle on her desk for at least30 minutes and never made attempt to notify anyone that vehicle was done. I had to go to one of the staff at the desk in waiting area to ask why I had n minutes and never made attempt to notify anyone that vehicle was done. I had to go to one of the staff at the desk in waiting area to ask why I had not been notified that my vehicle was done. I did speak to manager about this issue. More

I wish I could remember the names of each staff person who assisted me this time. Everyone was wonderful from the person who checked me in to the person who gave me a lift home. The price was high, but eq who assisted me this time. Everyone was wonderful from the person who checked me in to the person who gave me a lift home. The price was high, but equivalent to any other good service center these days--costs have gone up for everything. More

The staff are very quick and helpful. It's always a professional atmosphere when I go. It's always a professional atmosphere when I go. More

randy d my service writer did a super fantastic job on my car an excellent person to deal with. car an excellent person to deal with. More

Gives an honest what to expect based on what is needed for auto prices are in line with service should be. for auto prices are in line with service should be. More

Clifford took care of me and made sure all my questions were answered. My service was quick and stress free. were answered. My service was quick and stress free. More

Didn’t like they tried to get me to pay another $175 for another diag fee after they messed up my window and it stopped working, i fixed it myself. another diag fee after they messed up my window and it stopped working, i fixed it myself. More