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Toyota City
Mamaroneck, NY
1,072 Reviews
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1,072 Reviews of Toyota City
February 15, 2010
Carlos Cueto, the General Manager at DCH in Mamaroneck, NY was very helpful and courteous during a very difficult time with the 2010 Corolla Recall. He connected me to a dealer in Albany NY where my young NY was very helpful and courteous during a very difficult time with the 2010 Corolla Recall. He connected me to a dealer in Albany NY where my young son was driving the car and followed up with the manager there. I felt as though he was sincerely concerned about my personal situation and did everything he could to help. I highly recommend him and this dealer. On the other hand, I also contacted Toyota's corporate headquarters - customer service department to discuss my frustration with a 3 week old purchase (2010 Corolla)and my safety concerns with my young son as the driver. After being on hold for 52 minutes I was greeted by a snippy and almost hostile representative who seemed to care little about me or my concerns regarding the car. He simply said there is nothing Toyota will do for me beyond going to a dealer for the fix. I have owned many cars over a period of 30 years and have never come across such poor automotive customer service. Because of this experience I probably would never buy a Toyota again! DCH Toyota cares - but Toyota Corporation doesn't. More
by envirospace
Employees Worked With
Carlos Cueto
January 10, 2010
I purchased a 2010 Corolla on 12/31/90. My experience with salesman, Joe Croce, was a very positive one. He treated my wife and I with dignity and respect. Because of him, we will recommend to any of our with salesman, Joe Croce, was a very positive one. He treated my wife and I with dignity and respect. Because of him, we will recommend to any of our friends if they are looking for a Toyota, to stop by and see Joe. More
by MuffinDear
Employees Worked With
Joe Croce, Joe Croce
January 07, 2010
I went to DCH Toyota to lease a new car, and was greeted very kindly as soon as I walked in. The sales consultant and business manager I worked with were extremely professional and polite. More importantly, very kindly as soon as I walked in. The sales consultant and business manager I worked with were extremely professional and polite. More importantly, they were down-to-earth and easy to talk to. They answered all of my questions with patience and professionalism, while maintaining a great sense of humor. Overall, my entire experience with DCH Toyota was wonderful. This place was recommended to me, and I further recommend it to others! More
by brwinner35
Employees Worked With
Joe Croce, Angelo Maida, Joe Croce
October 22, 2009
Had my verhicle serviced for an oil leak coming from the rear main seal. My vehicle was at the shop for 3 days. When I picked up my vehicle the rear left panel was not secured and my mudguard was dented (ob rear main seal. My vehicle was at the shop for 3 days. When I picked up my vehicle the rear left panel was not secured and my mudguard was dented (obviously someone backed into something and caused the minor damage). My service manager Susan who is absolutely great by the way advised Chris "service technician" about the panel. He then went outside with an attitude telling me he did not damage the vehicle etc: Note I never mentioned nor accused him. He then had the nerve to tell me he did not care...needless to say I became very upset and told him that is not a professinal attitude to have with a customer. Another service manager who was outside speaking with another customer advised him to go inside while he looked at the panel. The panel snapped back into place no problem and thankfully no dent was on panel, but the mudgaurd was a bit dented. They claimed the mudgaurd was melted somehow and thats why it was dented??? My experience was horrible and appaling needless to say. Im really dissapointed since I've been coming to DCH for over 5 years. I was able to straighten out the mud guard no problem but will no longer take my vehicle to be serviced at DCH. Im planning to speak with the location manager and regional manager regarding my experience. More
by MassEffect
Employees Worked With
Susan Service Manager/ Chris Technician
May 28, 2009
I started looking for a Highlander with Black Leather, GPS and a DVD System. I decided to go online and submit purchase inquiries to dealerships within a 30 mile radius from where I live. I received onl GPS and a DVD System. I decided to go online and submit purchase inquiries to dealerships within a 30 mile radius from where I live. I received online lease quotes, however the only toyota store that actually read my email for my ideal vehicle was DCH Toyota City. They provided me with a lease payment online and broke out my driveoff fees to the penny. Truthfully at first I was hesitant because the quote was a little higher than everyone elses. Later to find out that they provided me with the best quote after going to the other stores personally. First off not one of the other dealers could honor the lease quotes they sent me and they didn't have an available highlander with the items I wanted, after they told me they did. Toyota City honored the email originally sent and although they didn't have the car, they did not charge me a "LOCATE Fee" What ever that is???? Like the other dealers did. They were pleasant, honest and a truthfully what I had not expected. This dealer did an outstanding job for me and I would recommend this dealer to anyone. Overall a Great Experience!!! Thank you Toyota City!!! More
by luna1101
Employees Worked With
Laura, Tom, Bill and Charles
March 29, 2009
Dealing with DCH Toyota was almost a painless experience. We negotiated a price on the phone, and when we arrived, the sales manager was able to give us an even better price. Everyone was friendly and help We negotiated a price on the phone, and when we arrived, the sales manager was able to give us an even better price. Everyone was friendly and helpful and we never felt pressured or hassled. More
by zweibaum
Employees Worked With
rich Fraioli, sales mgr., service mgr., business mgr
March 16, 2009
Everyone here went above and beyond what my family was expecting. We thought we would have a long day of waiting, paperwork, and conversations about things we wouldn't understand. (We're not car saavy peo expecting. We thought we would have a long day of waiting, paperwork, and conversations about things we wouldn't understand. (We're not car saavy people). But we had assistance immediately, were greeted with a smile and a handshake, and were blown away at the smooth transaction. Thanks so much! We love our new car! More
by paperaffection
Employees Worked With
John Grillo, Ian
August 21, 2008
We have received excellent customer service and an unbeatable price at this dealership when we first got a 2008 Camry LE in January 2008. We then had to upgrade 6 months later to a 2008 Sienna LE and unbeatable price at this dealership when we first got a 2008 Camry LE in January 2008. We then had to upgrade 6 months later to a 2008 Sienna LE and during this process, while a little difficult at first, we ultimately receive the service we expected. We got a great car at a good price. This dealership goes above and beyond the call of duty when it comes to service. It does not have any of the sterotypical car salesmen qualities that car salesman are know to have. More
by ems1022
Employees Worked With
Joe Croce, Tom Meridian, Edmund Auw, William Liang, Joe Croce
June 25, 2008
My sales experience was top notch. Recieved best price at this dealer out of 4 other dealers that I visited. Everything from paperwork to the Vechical was prepared when I arrived for pickup. Service Manag this dealer out of 4 other dealers that I visited. Everything from paperwork to the Vechical was prepared when I arrived for pickup. Service Manager Joe Modica made a point in introducing himself and his service staff upon time of delivery. Steven Bartoli took time to review all the features of our new car. Angelo Maida took time to explain all and differnt options of service plans such as loJack, key replacement and appearance / protection plan. I would recommand this dealer to anyone who would need to buy or service a car. More
by tp124
Employees Worked With
Steve Bartoli, George Paonessa, Joseph Modica
June 25, 2008
I went to DCH Toyota City after going to two other Toyota dealers and either getting the run around or the price being too here. I entered the dealership, was greeted promtly and in a very friendly manner b dealers and either getting the run around or the price being too here. I entered the dealership, was greeted promtly and in a very friendly manner by the manager at the front desk. He introduced me to a salesperson that would help me. The sales person asked me the proper questions as to what I was looking for, listened very carfully and geared me th\owards the right car and without any hassle or going back and forth, we arrived at the price, and vehicle I wanted. I knew I had to wait a few days to get my car, but Mr. Paonessa, the salesmanager was very helpful and gave me a loaner vehicle to use, because I had to turn in my Honda lease or pay an extra months lease charge. I would greatly recommend this dealership to my friends and family. More
by Leosr
Employees Worked With
George Paonessa
